A public service is a service that is funded by the government or by donations to help the government deliver its actions as effectively as possible. There are two types of public services they are statutory and non-statutory services. The difference between a statutory and a non-statutory service is that a statutory service is paid by tax payers, funded by the government and is set up by the law. They are usually uniformed and highly professional an example would be the Emergency Services and the Armed Forces. A non-statutory service is a service that doesn’t receive a lot of government funding so they are paid by members or the public as they are registered as charities, they are set up by individuals and not parliament and unlike statutory services they have smaller employers and are run by volunteers an example is the RSPCA and St John’s Ambulance. Both public services are needed because statutory services help give the public a sense of national security and to keep order and non-statutory services are needed to ensure safety to victims of incidents and to help the statutory services concentrate on what they need to do to resolve the issue.
The public services value diversity as it brings with it the chance to understand the community not only in the UK but overseas as it provides the forces with additional skills and strengths like foreign languages, cultural and religious knowledge. Public services need to understand the different religions, ethnic groups, gender and age diversity as it can have a huge effect on their day to day operations. To do this certain acts have been put into place to keep the treating of all ethnic groups equal from the public services certain acts like the Police and Criminal Evidence Act 1984 ensures that police officers don’t search the public based on their ethnic group or age but through their genuine suspicions of wrong doing, other acts have been put in place to assure that the recruiting of members of the public is not prejudiced an example is the Race Relations Act 1976 and amendment 2000 ensures that discrimination of race, colour, nationality or ethnic origin will not affect the position or the decision of the recruitment but in promotion and training. (Public Services level 3 book 1)
The armed forces are part of the main public services that assist the government in developing and defending the country. An example is the Royal Navy; they are responsible for humanitarian operations which involve restoring infrastructures, providing aid and support to lost children and the wounded. This service helps citizens not only in the UK when natural or man-made disasters occur but overseas in an example is in Asia when the tsunami hit in 2004 were the HMS Chatman carried out welcome relief work and humanitarian aid. Another example of armed forces is the British Army. They help out with natural disasters like flooding; they not only help during and after but they have been working with the Environmental Agency to access thousands of flood prevention places across England. The inspection work came about as part of Operation PITCHPOLE; a Military Aid to Civilian Authorities programme, which began after the flooding that hit many parts of the country earlier this year. (Army website news) Public services that work closer to home are the emergency services.
An example is the police force that helps citizens with everyday life; they have Police Community Support Officers who visibly patrol the streets as part of an effective crime warning system. They are also committed to involving communities in the prevention and reduction of crime and anti-social behaviour. The police service have also started a “citizen focus unit which is where the police engage with the residents of Wiltshire to establish the issues that matter to you and how we can adapt our service to meet your needs”. (Wiltshire police website) The police have an equality scheme “Wiltshire Police will eliminate unlawful discrimination and will ensure that no individual or group is directly or indirectly discriminated against for any reason.” (Wiltshire Police website) They feel equal right to all races and religions will give them the respect and understanding they need so they can cooperate with their community better to make them feel safer. Another example of an emergency service is the Fire and Rescue service. They work with the public in many ways; one way is to make house calls to the elderly to make sure that they have the necessary equipment like fire alarms to ensure safety in the home.
Another form of support that the fire service provides to the public is they have youth schemes an example of this the “Safe Drive Stay Alive” program that they run for secondary schools and colleges. These youth schemes also allow members of the fire service to go into schools and youth groups and talk to them about the dangers of fires and how they can be prevented. Non-statutory services may not be put there by law but they still play a vital role in helping the community and statutory public services. An example is Help for Heroes although they are for ex-service personal they help support the families of the wounded.
They provide individual support to soldiers and their families, recovery centres like Headley court (rehabilitation centre) and Fisher house (a home for wounded patients and their families), sports recovery which helps the service personal regain confidence and independence. They may not visibly help the community but they give the opportunity to get people of the public involved and help out the wounded. Another non-statutory service is the Salvation Army who is an international charity that helps communities in 126 different countries. They help the public by supplying individuals with the support that they need to deal with any problems like family breakdowns, unemployment, homelessness, and poverty; they also supply the communities with activities getting everyone involved through fundraising or volunteering.
Although they are a Christian based charity they care for all “people without discrimination, marginalisation or persecution.” (Salvation Army Here To Help Webpage) as well as being Christian based they employ all religious backgrounds and varying sexual orientation in their staff as it provides a high diversity to the public and makes it easier to understand a wider section of people needs. A charity that works closer with the statutory services is the Red Cross. They help the community by providing and teaching first aid, they also help out in emergency responses if it is in the UK or overseas they help out in floods, fires and even terrorist attacks they supply support to families, shelter to those who have lost their houses and they pass you on to other charities to help you move forward from your traumatic event. They work closely with the fire service by helping victims at the scene of the crime and after supporting them until they feel that they are ready to move on, on their own.
They feel that diversity brings strengths to the Red Cross; they have a e-newsletter that promotes diversity and equality within the Red Cross. “We also recognise that these differences can result in unfavourable treatment or discrimination. We are firmly committed to challenging discrimination and striving to achieve equal access for all.” (Red Cross about us Diversity Webpage) UNICEF is a charity in more than 190 countries that help families, communities and governments to protect and promote the rights of children.
They help communities in Africa build schools, train teachers and supply textbooks to give everyone in the community the right to an education. UNICEF also runs programmes in the UK in places like hospitals and local communities to show them what some children miss out on and how to help out. Equal rights at UNICEF are a vital part of everyday life they treat all ethnic groups, genders and religions with respect and sensitivity. Discrimination in the work place is intolerable and they will encourage diversity wherever possible. (UNICEF Webpage Competencies.pdf)
http://www.royalnavy.mod.uk/what-we-do/providing-humanitarian-assistance https://www.gov.uk/government/news/hms-chathams-final-homecoming http://www.exsthcross.com/Ex_Sth_Cross_2014/Useful_Stuff_files/UK%20Army%20Brochure.pdf http://www.army.mod.uk/news/26234.aspx
http://www.wiltshire.police.uk/index.php/departments-units/citizen-focus http://www.wiltshire.police.uk/index.php/information/equality-scheme http://www.unicef.org/UNICEF_Competencies.pdf
Public Services Level 3 Book 1 Debra Gray, Tracey Lilley and John Vause pages 84, 85, 95, 96 RESOURCE BOOK 2011
BTEC Level 2 Diploma in Public Services