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Learning Team Reflection

Introduction In business, quality refers measures of excellence and remaining free of defects, deficiencies, and significant variations. Quality products or services are brought about by the commitment to abide by certain standards. These standards are put in place to maintain customer or user satisfaction, (Business Dictionary.com, 2014). In this paper, Learning Team A will discuss total quality management, ISO standards, how these standards are used to improve an organization, benefits and challenges of these standards, and the role of the quality control department within an organization in relation to TQM and ISO standards. Total Quality Management and ISO Total quality management may be defined as managing the entire organization so that it excels on all dimensions of products and services…

Work Within A Relevant Legal And Ethical Frame

Assessment activity 1 1. Why is it necessary for employees to demonstrate, in all the work they undertake, an understanding of the legal responsibilities and obligations of the work role? It is necessary for employees to demonstrate; in all work they undertake an understanding of the legal responsibilities and obligations of the work role to support quality care. By ensuring that employees understand the legal responsibilities and obligations applicable to the workplace it becomes possible to set standards to which employees must adhere to. Key Performance Indicators should be set and agreed upon with employees so that all workers are aware of the standards expected to be performed. As a result, employees should be able to demonstrate in all work…

The Ritz-Carlton Hotel Company

What value does a focus on the Gold Standards have for The Ritz-Carlton Hotel Company? The Ritz-Carlton Hotel Company aims to succeed in one of the most logistically complex service businesses. Targeting primarily industry executives, meeting and corporate travel planners and affluent travelers, the Atlanta based company manages 25 luxury hotels that pursue the distinction of being the very best in each market. It does so base on the strength of a comprehensive service quality program that is integrated into marketing and business objectives. Hallmarks of the program include participatory executive leadership, thorough information gathering, coordinated planning and execution and a trained workforce that is empowered “to move heaven and earth” to satisfy customers. Of these, committed employees rank as…

Bureaucratic Control

Lei has found a discrepancy in the time sheets of one of the sandwich shops. It appears that one of the supervisors allowed an employee to put time worked on the time sheet that wasn’t actually worked by the employee. As Lei looks over the employee handbook she finds a handful of problems along with the unsupported act of adding time to the time sheet that the employee hasn’t worked. It is obvious the employee handbook needs to be updated. Lei can use the bureaucratic control and the four step process involved in that control system to fix this problem. The first step in this system is setting performance standards. A standard is the level of expected performance for a…

New Emission Standards

One of the growing Threats to Harley Davidson’s reign of dominance in US markets has been a growing awareness of the environment. In response to this, the bar for emission standards is continuously raised. In 2010 model year or newer motorcycles emission standards for both HC + NOx were reduced from 1.4 prior to 2010 to just 0.8 after 2010 (US Government Printing Office. 2013). For at least 5 years now, there have been rumors circulating that Harley Davidson would abandon the traditional air cooled designs in favor of a new liquid cooled lineup in response to ever growing emission standards (Huze. 2011). If emission control standards continue to tighten, Harley Davidson may be forced to do exactly that. Procurement…