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staff Essay Topics & Paper Examples

Improving Communication on Overloaded Staff

When the number of employees is to short compared to the tasks they have to accomplish, there is really a tendency to have overloaded employees which, in consequence, produce unaccomplished tasks. In the end, the burden only accumulates and the company shoulders them all. As the manager, I am not allowed to get more employees to distribute the tasks evenly. This worsens the case. The business went slow and things could worsen if more tasks are not done. It may even stop the business from recovering. As much as I would want my boss to understand the case, he cannot see the bigger picture and I am left with the problem all by myself. The first thing I would have…

How a Contact Centre can improve staff retention?

Introduction Background of the problem Employee retention can be defined as the ability of firms to maintain their employees over a certain period of time. Ultimately, in the modern society, the business sector is changing drastically predominantly characterized with competition. This dynamic competition has forced organizations to outsource employees from other firms hence, making it difficult for organization to retain their employees. In a business context, employee’s retention is mostly facilitated by strategies compared to the outcome of the organization. The basic step of employees’ retention starts with application of strategies which suits the needs and demands of employees.  In relation to application of strategies, employment engagement programs have become predominant in the current business world; hence, organizations that have…