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Skills and Characteristics of Mental Health Human Services Workers BSHS/471 Essay

Having a successful human service career depends on the skills and characteristics the social worker brings to the field every day. It is the job of a human service worker to provide both direct and indirect services to clients. He or she provides services and also works towards preserving the client’s wellbeing by assisting the client in various ways from setting appointments to finding the right therapy or intervention programs.

A social worker should also bring into the field as a human service work is the key to his or her success in becoming a good human service worker and a career he or she will enjoy doing on a daily. Many human service workers provide direct and indirect services to his or her client. Human service workers provide services and advocate in the best interest of his or her client. It is his or her job to transport or assist his or her client to scheduled appointments, intervention programs, counseling sessions, group activities, and much more.

A human service worker can develop the skills to be effective in their line or work through experience or training. Many human service workers receive his or her skills from education; going to college and internship within the field as a human service worker to gain his or her experience to become an effective human service worker.

One of the difficulties for any human services professional is keeping their bias or prejudices from affecting their work and the only way to address it is by learning to control them. When asked what skills a human service worker should possess also include bias or prejudice against certain race or gender. It can be hard at times for any professional or person to become bias or prejudice because its life and people are human and bias and prejudice is one of a human being’s instincts. It is how humans learn to have control over this bias or prejudice instinct.

It can also be challenging to handle the pressure of having a big case load with a variety of different needs. Other skills a human service worker should possess are the ability to handle a wide variety of case loads and work under pressure as a human service worker has many duties. A human service worker should possess an emotional state of mind is the best skills any person can possess because it allows the human service worker be in control of tensions or anxieties one could have within this type of work. This means that being emotionally stable can be the best guard against the anxieties involved in this career.

Some of the characteristics human service workers possess is a genuine concern for his or her client’s wellbeing, which think is the most important characteristics of them all; this lets me know how much pride he or she take in his or her position as a human service worker. To become a good human service worker he or she should possess good interpersonal skills. One of the most important characteristics is to have is good connection with others, which allows the client to believe he or she can count on his or her human service worker to advocate or find resources in the best interest of him or her.

A human services worker also must possess a genuine concern for the client. This is because it shows how much the worker truly cares about the job he or she is doing. It is also very important to have good interpersonal skills to allow the client to build rapport with the client so that they can work towards getting the help he or she needs.

Good listening skills also are a good characteristic a human service worker should possess. I do not know anyone working in any field be able to do his or her job effectively if he or she did not possess good listening skills. The best thing is simply to hear the client speak and help the client be able to make decisions, which are in the best interest of the client. Advocating for the client is what a human service worker does to help his or her client if he or she did not take the time to listen first.

The ability to listen well is also a characteristic that is essential to a human service worker. It is only in being able to listen to the client that the worker can determine the best course of action to take and advocate for the client effectively. However, it is also equally important to be able to set proper boundaries. This keeps the client from asking the worker to do things that are not in line with the agency’s policies. In line with this, good communications skills also play a part in being able to discuss with other professionals or with the client regarding the best treatment to undergo. When it comes to dealing with people with problems, it is very important for the social worker to have empathy.

Without it, the worker will not be motivated to do the best he or she can for the client and even risk burnout because it can truly be very tiresome to listen to the problems of others. I believe setting boundaries also helps the client become effective because there will be many clients who will overstep his or her boundaries and ask for the human service worker to do things that could be unethical and against his or her agency’s policies. Other characteristics is good communication skills; the ability to talk to other professionals or even to the client in regard to treatment or what he or she thinks is in the best interest of the client.

“Empathy is an important characteristic for a social worker because they help people with problems. Without empathy, social workers fail to relate and connect with clients who can lead to an ineffective helping relationship; if a social worker does not feel connected or vested in a client she may subconsciously not do the best job. Additionally, listening to people’s problems is draining and without empathy, social workers run the risk of burnout” (Natiq p. 1).

Zoha, Natiq. (1999). Characteristics needed to be an Effective Social Service Worker. Retrieved from Ehow. Www.ehow.com

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