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Service Essay Topics & Paper Examples

Compare Between Bluenile.Com, Diamond.Com and Jewelryexchange.Com

Blue Nile is retailer of certified diamonds and fine jewelry. The company is built on a unique idea: choosing an engagement ring doesn’t have to be complicated and making the right choice can be easy because it divides diamond into few categories and easier the users to choose based on the categories. Besides that, Blue Nile is a publicly traded company listed on the NASDAQ under the symbol NILE and has been awarded the Bizrate.com Circle of Excellence Platinum Award, which recognizes the best in online customer service as ranked by actual consumers. Blue Nile is the only jeweler to have ever received this award, and has done so every year since 2002. Moreover, at Blue Nile you’ll find high-quality…

Customer Service

As a highly motivated and energetic person, I was excited to learn of your company’s opening for an Assistant Manager. In reviewing my resume, you will find that I possess all the attributes your are seeking, gained in over six years of hands-on progressive experience. A perfect match for your needs. You seek someone with motivational and leadership skills. I propelled my career to become the top Senior Sales Consultant for a fortune 500 company that serves 90 stores in 25 states. While increasing the bottom line of the company using innovative techniques, I utilized strong interpersonal skills to build a solid team of personnel with a high morale. Exceptional Customer Service has been demonstrated by my ability to manage…

Managing Change in Complex Environment

History and Background Introduction The United States Postal Service (USPS) is an independent government organization that generates income through mail services. It is currently the second largest civilian employer in the United States. Its primary task is to deliver mail around the country, at a standard price, regardless of geographic location. Over the last two centuries, the USPS has evolved into an efficient organization that financially sustains itself through its delivery operations. With a monopoly on the delivery of non-urgent mail, the USPS provides delivery service of about 40 percent of the world’s mail, or approximately 200 billion pieces of mail annually. Starting in the 1990s, the USPS faced increased competition from rival package delivery and courier services, as well…

Tiered: Customer Service Representative

Tiered service system is that system which creates a fire fighting in the organization, this service possess no structure and no system and is responsible for problems and the people are in stress and in the position of frustration. No, if I owned my own business I would not provide my customers with a tiered service system because it is known as everyday fighting in the organization. My primary focus would be to resolve the problems and make my customers happy and satisfied. I would provide my customers with a great process structure and strong communication because it will help to create a great impact in terms of profitability and in terms of better results and better feedback. The five…

Removal of tea breaks in the company

It has been noted that many employees have been taking their tea break for more than an hour. The tea break is only supposed to be for thirty minutes, from 10h00-10h30. The customers have been complaining about poor service and it has come to my attention that the reason poor service is being provided to our customers is because of the long tea break hours. This gives a very bad impression to the customers and visitors and it reflects badly on the company. Staffs are reminded that tea breaks will no longer be taken as from 10 September 2012 until further notice. The decision to remove the tea breaks was taken by 70% of the staff members, who all voted…

Analysis of Software Services Industry

Q1 – Which industry is being analyzed? The industry that will be a part of my analysis is the software services & consulting industry. I would simplify and constrict it further to consulting services based on a global development model – provide r procure services from anywhere in the world to any part of the world. I have been associated with this industry or business model for over a decade. As a business consultant I provide my services to my client & manage their IT operations, including large programs that align with their strategic needs. Software services industry started gaining a lot of attention since the mid-80s. The reason was personal computing capabilities that democratized the digitized world from large…

Custmer Satisfaction in Bhd Cinema

This chapter collects the necessary literature used to be as the theoretic base to guide the research direction and to develop appropriate scale for measuring customer satisfaction in leisure industry. Earlier researchers found that there has been a close association between research on consumer satisfaction and quality measurement, therefore, the SERVQUAL model is chosen to apply in this context with some modifications. 2.1 Customer satisfaction A variety of researcher has devoted to define the nature of customer satisfaction. Kotler (2000) defined satisfaction as: “a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance (or outcome) in relation to his or her expectations”. Hoyer and MacInnis (2001) said that satisfaction can be associated with feelings of acceptance,…

Service Improvement

Abstract As the competition in the restaurant industry become more. Service quality becomes important to achieve the success restaurant. Service Blueprint is one of the methods that use to apply to improve the service system. The process of blueprint is a necessary tool that the restaurant can view all of process of the restaurant’s operation between the customer and providers. The paper aims to examine and apply to improve in the service processes of the restaurant by using the Service Blueprint to be the technique that used to understand customer service experiences. For the service blueprint design, an in-depth interview and a quantitative research method was used based on a customer expectation on the target customer who always to dining-out…

Savings and Loans Crisis

INTRODUCTION In the 1980’s, the savings and loan (S&L) industry was in turmoil with the watershed event of this being the implementation of price fixing legislation in favour of home ownership in the 1930’s. Even though it was the basis of the crisis, the trigger lies in more fundamental concepts, including fiscal policy, mismanagement of assets and liabilities, pure imprudence by S&L institutions, brokered deposits and the cyclicality of the regulation/deregulation process and this was fuelled by economic reactions such as inflation. It would be ‘unfair’ to attribute it to only one factor. Therefore, to properly investigate the crisis and with a view of having all round perspective of the crisis, this report will discuss this financial disaster’s main causes….

Advice and Guidance Service

When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them…

Best Buy Co., Inc. Customer-Centricity

The consumer electronics giant, Best Buy, was first established in 1966 with a single location and a staff of three in St. Paul, Minnesota, selling audio equipment targeted at 18-25 year old males. Initially Sound of Music/Best Buy grew through acquisition, expanding to nine locations in the Twin Cities area by 1978. The name, Best Buy, and expanded product line, ranging from audio and video equipment to large appliances, were a result of a “best buy” sale of damaged inventory at bargain prices in 1981. In the mid-1980s, Best Buy launched superstores similar to those of their main competitor, Circuit City and expanded by 15 stores between 1985-86. In 1989, Best Buy launched itself as a self-service, value-store staffed with…

Customer Service Review Questions

What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race, ethnicity, gender, height, natural hair color, and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect the way members are seen the way they dress, talk, act, which religion they support, and how they communicate and treat people. What are values? Values are long-term appraisals of the worth of an idea, person, place, thing or practice held by individuals, groups or cultures. They affect attitudes and behavior. Do beliefs differ from…

Physical Good Difference from Pure Service

Product in marketing term has 2 combination tangible and intangible products. Product maybe a physical goods or service or combined of both. Product can be 100 percent emphasis on physical goods- cars, golf club, soft drink- to 100 percent emphasis on service- internet service provider, postal service. But we will call all of this as product. Good is physical thing, it can be seen and touched. You can try on fur coat or eat pat thai in street shop. A good is tangible. When you buy it, you own it. And it’s usually pretty easy to see exactly what you will get. On the other hand, a service is experienced, used or consumed, when you provide a customer with a…

Creating a culture of Customer Care

1. Good customer care is vital for the success of the centre as the businesses success revolves around the customers, without the customers there would be no business. The benefits for the business of good customer care are – * It gains a positive reputation (which means that people will spread through word of mouth that they received excellent customer service and will recommend the business to their friends and family) * Creates a client base ( Builds a relationship between the client and the business) * Repeat Business (Customers will be so pleased with the high quality of the service provided to them that they will return in the future and recommend the business to family and friends. The…

Rolls-Royce: a Manufacturer at Your Service

1.Why can we state that Rolls Royce has become a service provider? What kind of services do they offer? At first, Rolls-Royce only sold engines while support and maintenance activities were mostly licensed out to other companies. Rose, the CEO of Rolls-Royce at that time, recognized however the revenue potential from after-sales services and decided to head in a new direction. He created a highly customer-centric business model that combined manufacturing and services. The central concept they used for the maintence contracts Rolls Royce offered was called ‘Power by the Hour’. In concreto, the customer had to pay a maintenance fee per aircraft flight hour and in return Rolls-Royce would maintain the engines en replace them if they broke down….

Catering Introduction

Catering is the business of providing food service at a remote site or a site such as a hotel, public house (pub), or other location. Event catering With such a large variety of catering available it is difficult to decide on which is the best for your guests. Events range from cheese lunch drop-off to full-service catering. Caterers and their staff are part of the foodservice industry. Catering services provided vary depending on the event and can include: cooking and delivering food to an outside location; cooking, delivering and serving food; and full-service (preparing food, providing service staff, decoration of event location, prep and clean-up). In some cases of full-service catering, the caterer is called an event managing company. When…

Public Toilet

A toilet is a sanitation fixture used primarily for the disposal of human excrement and urine, often found in a small room referred to as a toilet/bathroom/lavatory. Flush toilets, which are common in many parts of the world, may be connected to a nearby septic tank or more commonly in urban areas via “large” (3–6 inches, 7.6–15 cm) sewer pipe connected to asewerage pipe system. The water and waste from many different sources is piped in large pipes to a more distant sewage treatment plant. Chemical toilets are used in mobile and many temporary situations where there is no access to sewerage, dry toilets, including pit toilets and composting toilet require no or little water with excreta being removed manually…

Extended Marketing Mix

Launched on 3rd of October 2009 by the McLaren’s Group which has been a name with great passion towards improvement of motor sports in Sri Lanka, Speed Drome (Pvt) Ltd. is every Pro/Go-karter’s heaven on earth. Located amidst green pasture in close proximity to the parliament complex and Buddhadasa play ground in Battaramulla, Speedrome is a fully equipped and professionally fitted race track which includes 19 go-karts, computerized timing and scoring systems, professionally trained staff, designated spectator areas and air-conditioned VIP gallery, all for the sake of providing their customers with the best experience that they can offer. Go-karting may be Speed Drome’s main product but they haven’t stopped there as far as the entertainment aspect is concerned, with a sports…

Is Civil Servant an Ideal Job?

In the past several years, civil servant has been considered as one of the most ideal job. A large amount of people take part in the Civil Servant Exam looking forward to become a civil servant inspire of the all the obstacles. As for me, I am not so fond of being a civil servant. To begin with, we can get a guaranteed job to make a promising living rather than confining ourselves to be a civil servant. There is no doubt that being a civil servant can provide a stable life with all kinds of insurance and prevent us from the risk of being laid-off easily. However, it cannot be the reason for us to persue it. Beside civil…

Personalisation: Service Provider and Support

1: What is personalisation? Personalisation is placing the service user at the centre of the service, increasing service user’s ability to exercise choice, control of their care as it is their right, and focus on their Personalisation is a social care approach described by the Department of Health as meaning that “every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings”. strengths. 2: What does personalisation include? * tailoring support to people’s individual needs whatever the care and support setting * ensuring that people have access to information, advocacy and advice, including peer support and mentoring, to make informed decisions about…

Rei Sporting Goods

I REI is a sporting good company that specializes in quality outdoor gear. The company started in 1938 as a gear co-op, and has grown to include more than 3.5 million active members, which it serves through 30 stores, as well as catalog and Internet operations. REI has successfully built a competitive advantage through the four generic building blocks of efficiency, quality, innovation and customer responsiveness. REI has a distinct competitive advantage, relying on economy of scale to offer members a 10 percent annual refund on all purchases. It also runs an extremely efficient operation. All customer transactions are stored in the computer system to facilitate returns and exchanges, as well as track purchases. This allows REI to understand their…

Journal of Consumer Behavior

Consumer complaints and recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*, LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University, 221 Burwood Highway, Burwood, Victoria 3125, Australia 2 Ohio State University, 266 Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210, USA ABSTRACT Self-service technologies are shaping the future of consumer behaviour, yet consumers often experience service failure in this context. This conceptual paper focuses on self-service technology failure and recovery. A consumer perspective is taken. Recovering from self-service technology failure is fraught with difficulty, mainly because of the absence of service personnel. The aim of this paper is to present a theoretical framework and associated research propositions in respect to the positive role that service guarantees can play in the context of…

Management Information System

Maxis Berhad is a leading telecommunication company in Malaysia with more than 11.4 million mobile subscribers, Maxis has been providing a full suite of services on multiple platforms to fulfill the telecommunication needs of individual consumers, SMEs and large corporations in Malaysia. Other than that, Maxis Berhad is offering on postpaid services under the Maxis brand and via prepaid formast under the Hotlink. It uses the dialling prefix identifier of “012”, “014” and “017”. The uses of different brands are to support each other by synergy value. It helps Maxis Berhad to maintain and develop prepaid businesses while keep on maintaining their growth in postpaid field. Maxis Berhad is the first telecommunication company who build up integrated communication service and…

Samsung Electronics

Executive Summary Recent quality related issues have put Samsung Electronics, one of the world’s largest technology companies at risk. These quality concerns, spiked through recent recalls and external complaints, have generated a flow of bad news coming to the desk of quality director Kevin Sarni. The issues most commonly found within the complaints related to display issues, customer service support, faulty electric components, audio, and safety. Of the main issues, display and customer service support appeared to be the most detrimental. Once the patterns and themes became visible, Samsung and its quality director Kevin Sarni were challenged with immediately identifying root causes. This was not an easy task, although with the help of a Six Sigma Black Belt consultant, Sarni…

Session Long Project

As the leading delivery chain in the world, the United Parcel Service (UPS) has improved on many logistics processes over the years. UPS strives to stay ahead of the competition in all areas, especially logistics. Technology, for its logistics operations is one of the biggest areas in which they have done this. Whether it is with logistics services, or hand held computers; they attempt to stay in front so that customers do not have to look elsewhere. By staying ahead in technology; UPS can also take advantage of being trendsetters in the industry, as well as, cost savings when available. As a matter of fact, technology improves most functions in an organization to include logistics operations. Technology is taken for…

Customer Service

1. Organisations that intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those who do not use market research as a business tool. Data received from the market research records that have been collected from any market research including surveys, questionnaires, focus groups or simply speaking with customers, are drawn…

Hilton CRM

CRM initiatives impact on both efficiency of operations and company effectiveness. Cost effectiveness Facts: Hilton worldwide internet websites provides cost effective customer service, including online hotel reservations and HHonors enrollment. business, technology and information services for our hotel guests, including high speed internet access at virtually all of our hotels system-wide. self-service check-in kiosks at 47 of our owned or managed hotels as of December 31, 2004. Operational efficiency Facts: OnQ system is a single technology platform, which links our brands and hotels to enhance customer service and loyalty, as well as maximize operational efficiencies. matches customer reservations with profile database records in very small pace of time in order to make guest feel special. provides proper allocation of attention where…

Client Relationship Management (CRM)

Introduction The abbreviation CRM is Client Relationship Management and defined as it is a process to create a solid relationship with the customer and to know all the more about the client needs. Stronger associations with the clients will help in the improvement of the business. This process also helps to customer by getting the information about customer needs and what they desires from reputed company. CRM makes the utilization of innovation and human assets for the advancement of the business. By actualizing CRM Better client administration might be given (Avinashramana). Figure 1: CRM relationship and Management (James D. Mckeen) Minitrex Company History: Minitrex is an organization with two real divisions including finance and insurance. George Degas is the chief…

Sustainable Lawn Care

1: Strategic Mission: To make the highest quality Grass Seed and Fertilizer in the world. : Value Chain: Top notch Chemist to formulate the seed and fertilizer / Seed delivered to the client. : Strategic Competitive Priorities: Right product to the right customer at the right time. : Win Customers: Through quality of goods delivered on time. : Order Qualifiers: Quality Product & Timely Deliveries. : Order Winners: High Quality Seed and Fertilizer. 2: The Company has stopped evolving; sales are most likely based on reputation and historical service. The end of the value chain ends at delivery. With the occurrence of claims, environmental groups, etc in addition to the failure of the product to produce the most beautiful lawns…

Assignment Work Within A Legal And Efficical Time Frame

1. Why is it important for a worker in the Community Services Industry to follow their job description? Because we have a duty of care to our clients and following our job description is the way we can give our clients the best way to provide a profession standard of service. And keeping in line with the polices kept in place by the organisation. 2. Define the term policy. A policy are rules set out that need to be followed. 3. Define the term procedure. A procedure is a step by step way of how a organisation achieves its desire goal. Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons. Ensure…