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Service Essay Topics & Paper Examples

Review of Literature

2.1Introduction This chapter reviewed the available literatures written on this topic and in other related areas in this chapter. This was made possible by the identification, collection and review of these literatures from various sources such as text books, journals, reports and the internet. 2.2The Concept of ATM ATM is typically made up of the CPU for controlling the user interface and transaction devices, magnetic or Chip card reader for identifying the customer, display which is used by the customer for performing the transaction, function buttons usually close to the display or a Touch screen used to select the various aspects of the transaction and a record printer which provides the customer with a record of a transaction (Cronin and…

Cultural Resource Management

1. (2pts each) Utilizing the lecture notes from the first day of class, define the following terms: Cultural Resources – Are the sources of culture such as art, heritage, artifacts, and architecture Cultural Resource Management – The main form of archaeology in the USA. It is used mostly by archaeologists to refer to management of historic places based on their archaeological, architectural, and historical interests in compliance with the environmental and historic preservation laws. Mostly salvage or rescue archaeology is conducted. Historic Preservation – A way of preserving historic places, landmarks, and artifacts to protect them from destruction or any other means that may harm them. Historic Properties – Places of historic significance that are protected under the historic preservation…

Effect of Service Content Quality

Introduction: The growth of Internet Mediated Environment (IME) based services has changed the manner in which firms and consumers interact. This paper aims to provide a more comprehensive understanding of the role service quality dimensions play in developing service enjoyment and loyalty in IMEs. We are in the era of service-based economies. The services sector has grown to dominate economic activity in today’s advanced industrial economies. Interestingly, within the growing service-dominated economies, increased innovation in Information Technology (IT) has dramatically altered services conceptualization, development, delivery and consumption. By extending the definition of an electronic service, we define IME services as being mediated via information technology (IT) where the consumer interacts with an appropriate user interface such as web site, mobile…

Customer Relations

How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss? Establishing Policy An organization can become more open to feedback by practicing as part of its daily operations, a system of feedback receptiveness that encourage customers to complain. This system will also require employees to act on those complaints in productive ways. The more customers come to expect good responses from the organization, the easier it is to be that company that welcomes feedback. Paul R. Timm (2011) maintains that you create a good feedback climate by reinforcing customer behaviors, not by challenging them. If customers fear a debate or argument…

Five Marketing Steps in Bowie State Expansion

Marketing is the activity and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Marketing as it applies to Bowie State University plays an integral part in the longstanding tradition and the growth of the university. In order to fully understand marketing you have to be aware that the ability to adapt and change is a major part of grasping and successfully competing in this global marketing society. Accountability in marketing is more important than ever today due to the tight economic restraints and an ever evolving society. Bowie State University realizes that they cannot spend large amounts of money on unproductive marketing campaigns, but in order to be successful…

Service Concept Profiling

People buy different kinds of services from different companies to fulfill their wants/needs. Example: A customer buys a flight ticket of Emirates which routes to London. Not only does the customer buy his/her transportation method to London, they buy a concept. They buy comfortable seating, in flight meal and entertainment and reaching their destination on time at the lowest conceivable price. The way in which an organization labels the services provided to the customer and what service the customer is buying/using is known as the Service Concept. Service concept is intensely related to what a customer expects of his/her service (External Stakeholders) and what the staff of the organization thinks about the service they are providing to their customers (Internal…

Situational Transitions

In life people constantly experience changes. Whether the change is bad, good, expected or unexpected, it always occurs. Similarly, people also go through transitions. However, unlike change, which is a shift in what a person is used to, a transition is a turning point that often causes a major reshaping in a person’s life (Transitions Class Notes, 2010). There are five types of transitions that a person can experience. The transitions include developmental, health illness, organizational, situational, and multiple (Situational Transitions Class Notes, 2012). A situational transition in particular is when a person experiences a reshaping in their lifestyle (Hampton, 2010). That being said, immigration is considered to be a situational transition. Today in western cultures, immigration is commonly seen….

Summary of the Skoda Case Study

The purpose of this summary is learns about what is SWOT analysis, how to use it to analysis a company and the way to guide goals and business behavior. Next, the object is understands how a particular company-in this case is Skoda Company-used a SWOT analysis to analysis itself. Skoda Company was established in 1925 and then had become a strong competitive power company in car market. However, it only have a 1.7% share-a very few part-in car market in recent years. Skoda UK management wanted to define its brand positioning, that means they need a brand which owned by themselves. This was a solution to reply too much competition in market now. The case study used a SWOT analysis…

Mune Company

Mune Company recorded journal entries for the declaration of $50,000 of dividends, the $32,000 increase in accounts receivable for services rendered, and the purchase of equipment for $21,000. What net effect do these entries have on equity? Decrease of $18,000. Maso Company recorded journal entries for the issuance of ordinary shares for $40,000, the payment of $13,000 on accounts payable, and the payment of salaries expense of $21,000. What net effect do these entries have on equity? Increase of $19,000. During the first year of Wilkinson Co.’s operations, all purchases were recorded as assets. Store supplies in the amount of $19,350 were purchased. Actual year-end store supplies amounted to $6,450. The adjusting entry for store supplies will: increase expenses by…

Service Marketing

We have always had service industries, and indeed there are numerous biblical references to services as diverse as inn keeping, money lending and market trading. Over time, the service sector has grown in volume andin the importance attributed to it. According to Baker J.M et al, The Marketing Book 5th Ed, (2003), early economists saw services as being totally unproductive, adding nothing of value to an economy. He quotes Adam Smith as having included the efforts of intermediaries, doctors, lawyers and the armed forces among those who were ‘unproductive of any value’ (Smith, 1977) and this remained the dominant attitude towards services until the latter part of the nineteenth century. Economists now recognize that tangible products may not exist at…

Argumentive Essay: Fraternities and Sorrorities

As portrayed in the 1978 hit movie Animal House, college fraternities/sororities are a hotbed of excessive drinking, casual sex, vandalism, and generally licentious behavior. But, in real life, unlike the movie, the results of such conduct are hardly laughable. Even though the nationwide membership in both fraternities and sororities are at an all time high of 350,000 members, fraternities and sororities are still receiving harsh criticism from university leaders and civic authorities. In the face of several recent incidents, fraternity and sorority behaviors can no longer be viewed as harmless school boy or school girl high jinks, but must be seen for what it truly is, a dangerous threat to the lives of innocent students. At the center of the…

Compare Between Bluenile.Com, Diamond.Com and Jewelryexchange.Com

Blue Nile is retailer of certified diamonds and fine jewelry. The company is built on a unique idea: choosing an engagement ring doesn’t have to be complicated and making the right choice can be easy because it divides diamond into few categories and easier the users to choose based on the categories. Besides that, Blue Nile is a publicly traded company listed on the NASDAQ under the symbol NILE and has been awarded the Bizrate.com Circle of Excellence Platinum Award, which recognizes the best in online customer service as ranked by actual consumers. Blue Nile is the only jeweler to have ever received this award, and has done so every year since 2002. Moreover, at Blue Nile you’ll find high-quality…

Customer Service

As a highly motivated and energetic person, I was excited to learn of your company’s opening for an Assistant Manager. In reviewing my resume, you will find that I possess all the attributes your are seeking, gained in over six years of hands-on progressive experience. A perfect match for your needs. You seek someone with motivational and leadership skills. I propelled my career to become the top Senior Sales Consultant for a fortune 500 company that serves 90 stores in 25 states. While increasing the bottom line of the company using innovative techniques, I utilized strong interpersonal skills to build a solid team of personnel with a high morale. Exceptional Customer Service has been demonstrated by my ability to manage…

Managing Change in Complex Environment

History and Background Introduction The United States Postal Service (USPS) is an independent government organization that generates income through mail services. It is currently the second largest civilian employer in the United States. Its primary task is to deliver mail around the country, at a standard price, regardless of geographic location. Over the last two centuries, the USPS has evolved into an efficient organization that financially sustains itself through its delivery operations. With a monopoly on the delivery of non-urgent mail, the USPS provides delivery service of about 40 percent of the world’s mail, or approximately 200 billion pieces of mail annually. Starting in the 1990s, the USPS faced increased competition from rival package delivery and courier services, as well…

Tiered: Customer Service Representative

Tiered service system is that system which creates a fire fighting in the organization, this service possess no structure and no system and is responsible for problems and the people are in stress and in the position of frustration. No, if I owned my own business I would not provide my customers with a tiered service system because it is known as everyday fighting in the organization. My primary focus would be to resolve the problems and make my customers happy and satisfied. I would provide my customers with a great process structure and strong communication because it will help to create a great impact in terms of profitability and in terms of better results and better feedback. The five…

Removal of tea breaks in the company

It has been noted that many employees have been taking their tea break for more than an hour. The tea break is only supposed to be for thirty minutes, from 10h00-10h30. The customers have been complaining about poor service and it has come to my attention that the reason poor service is being provided to our customers is because of the long tea break hours. This gives a very bad impression to the customers and visitors and it reflects badly on the company. Staffs are reminded that tea breaks will no longer be taken as from 10 September 2012 until further notice. The decision to remove the tea breaks was taken by 70% of the staff members, who all voted…

Analysis of Software Services Industry

Q1 – Which industry is being analyzed? The industry that will be a part of my analysis is the software services & consulting industry. I would simplify and constrict it further to consulting services based on a global development model – provide r procure services from anywhere in the world to any part of the world. I have been associated with this industry or business model for over a decade. As a business consultant I provide my services to my client & manage their IT operations, including large programs that align with their strategic needs. Software services industry started gaining a lot of attention since the mid-80s. The reason was personal computing capabilities that democratized the digitized world from large…

Custmer Satisfaction in Bhd Cinema

This chapter collects the necessary literature used to be as the theoretic base to guide the research direction and to develop appropriate scale for measuring customer satisfaction in leisure industry. Earlier researchers found that there has been a close association between research on consumer satisfaction and quality measurement, therefore, the SERVQUAL model is chosen to apply in this context with some modifications. 2.1 Customer satisfaction A variety of researcher has devoted to define the nature of customer satisfaction. Kotler (2000) defined satisfaction as: “a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance (or outcome) in relation to his or her expectations”. Hoyer and MacInnis (2001) said that satisfaction can be associated with feelings of acceptance,…

Service Improvement

Abstract As the competition in the restaurant industry become more. Service quality becomes important to achieve the success restaurant. Service Blueprint is one of the methods that use to apply to improve the service system. The process of blueprint is a necessary tool that the restaurant can view all of process of the restaurant’s operation between the customer and providers. The paper aims to examine and apply to improve in the service processes of the restaurant by using the Service Blueprint to be the technique that used to understand customer service experiences. For the service blueprint design, an in-depth interview and a quantitative research method was used based on a customer expectation on the target customer who always to dining-out…

Savings and Loans Crisis

INTRODUCTION In the 1980’s, the savings and loan (S&L) industry was in turmoil with the watershed event of this being the implementation of price fixing legislation in favour of home ownership in the 1930’s. Even though it was the basis of the crisis, the trigger lies in more fundamental concepts, including fiscal policy, mismanagement of assets and liabilities, pure imprudence by S&L institutions, brokered deposits and the cyclicality of the regulation/deregulation process and this was fuelled by economic reactions such as inflation. It would be ‘unfair’ to attribute it to only one factor. Therefore, to properly investigate the crisis and with a view of having all round perspective of the crisis, this report will discuss this financial disaster’s main causes….

Advice and Guidance Service

When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them…

Best Buy Co., Inc. Customer-Centricity

The consumer electronics giant, Best Buy, was first established in 1966 with a single location and a staff of three in St. Paul, Minnesota, selling audio equipment targeted at 18-25 year old males. Initially Sound of Music/Best Buy grew through acquisition, expanding to nine locations in the Twin Cities area by 1978. The name, Best Buy, and expanded product line, ranging from audio and video equipment to large appliances, were a result of a “best buy” sale of damaged inventory at bargain prices in 1981. In the mid-1980s, Best Buy launched superstores similar to those of their main competitor, Circuit City and expanded by 15 stores between 1985-86. In 1989, Best Buy launched itself as a self-service, value-store staffed with…

Customer Service Review Questions

What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race, ethnicity, gender, height, natural hair color, and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect the way members are seen the way they dress, talk, act, which religion they support, and how they communicate and treat people. What are values? Values are long-term appraisals of the worth of an idea, person, place, thing or practice held by individuals, groups or cultures. They affect attitudes and behavior. Do beliefs differ from…

Physical Good Difference from Pure Service

Product in marketing term has 2 combination tangible and intangible products. Product maybe a physical goods or service or combined of both. Product can be 100 percent emphasis on physical goods- cars, golf club, soft drink- to 100 percent emphasis on service- internet service provider, postal service. But we will call all of this as product. Good is physical thing, it can be seen and touched. You can try on fur coat or eat pat thai in street shop. A good is tangible. When you buy it, you own it. And it’s usually pretty easy to see exactly what you will get. On the other hand, a service is experienced, used or consumed, when you provide a customer with a…

Creating a culture of Customer Care

1. Good customer care is vital for the success of the centre as the businesses success revolves around the customers, without the customers there would be no business. The benefits for the business of good customer care are – * It gains a positive reputation (which means that people will spread through word of mouth that they received excellent customer service and will recommend the business to their friends and family) * Creates a client base ( Builds a relationship between the client and the business) * Repeat Business (Customers will be so pleased with the high quality of the service provided to them that they will return in the future and recommend the business to family and friends. The…

Rolls-Royce: a Manufacturer at Your Service

1.Why can we state that Rolls Royce has become a service provider? What kind of services do they offer? At first, Rolls-Royce only sold engines while support and maintenance activities were mostly licensed out to other companies. Rose, the CEO of Rolls-Royce at that time, recognized however the revenue potential from after-sales services and decided to head in a new direction. He created a highly customer-centric business model that combined manufacturing and services. The central concept they used for the maintence contracts Rolls Royce offered was called ‘Power by the Hour’. In concreto, the customer had to pay a maintenance fee per aircraft flight hour and in return Rolls-Royce would maintain the engines en replace them if they broke down….

Catering Introduction

Catering is the business of providing food service at a remote site or a site such as a hotel, public house (pub), or other location. Event catering With such a large variety of catering available it is difficult to decide on which is the best for your guests. Events range from cheese lunch drop-off to full-service catering. Caterers and their staff are part of the foodservice industry. Catering services provided vary depending on the event and can include: cooking and delivering food to an outside location; cooking, delivering and serving food; and full-service (preparing food, providing service staff, decoration of event location, prep and clean-up). In some cases of full-service catering, the caterer is called an event managing company. When…

Public Toilet

A toilet is a sanitation fixture used primarily for the disposal of human excrement and urine, often found in a small room referred to as a toilet/bathroom/lavatory. Flush toilets, which are common in many parts of the world, may be connected to a nearby septic tank or more commonly in urban areas via “large” (3–6 inches, 7.6–15 cm) sewer pipe connected to asewerage pipe system. The water and waste from many different sources is piped in large pipes to a more distant sewage treatment plant. Chemical toilets are used in mobile and many temporary situations where there is no access to sewerage, dry toilets, including pit toilets and composting toilet require no or little water with excreta being removed manually…

Extended Marketing Mix

Launched on 3rd of October 2009 by the McLaren’s Group which has been a name with great passion towards improvement of motor sports in Sri Lanka, Speed Drome (Pvt) Ltd. is every Pro/Go-karter’s heaven on earth. Located amidst green pasture in close proximity to the parliament complex and Buddhadasa play ground in Battaramulla, Speedrome is a fully equipped and professionally fitted race track which includes 19 go-karts, computerized timing and scoring systems, professionally trained staff, designated spectator areas and air-conditioned VIP gallery, all for the sake of providing their customers with the best experience that they can offer. Go-karting may be Speed Drome’s main product but they haven’t stopped there as far as the entertainment aspect is concerned, with a sports…

Is Civil Servant an Ideal Job?

In the past several years, civil servant has been considered as one of the most ideal job. A large amount of people take part in the Civil Servant Exam looking forward to become a civil servant inspire of the all the obstacles. As for me, I am not so fond of being a civil servant. To begin with, we can get a guaranteed job to make a promising living rather than confining ourselves to be a civil servant. There is no doubt that being a civil servant can provide a stable life with all kinds of insurance and prevent us from the risk of being laid-off easily. However, it cannot be the reason for us to persue it. Beside civil…