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Satisfaction Essay Topics & Paper Examples

A Role for Equity Theory in the Turnover Process

The purpose o f the present study was to examine the role o f equity theory in the context of the contemporary turnover process. A model was developed and tested with 192 hospital employees using structural equation modeling (SEM), which placed satisfaction and intention to quit as mediators of employee turnover. The results strongly support the present model, but also suggest a role for other mediators, some of which are suggested for future research. Equity theory (Adams, 1963, 1965) continues to be a major model stimulating considerable research regarding work motivation in recent years (Bretz & Thomas, 1992; Carr, McLoughlin, Hodgson, & Maclachlan, 1996; Glass & Wood, 1996; Greenberg, 1990; Harder, 1991, 1992; Huseman, Hatfield, & Miles, 1985, 1987; Johnson…

The Relationship of Employee Satisfaction

Saudi Telecom Company (STC) is the largest telecommunication services provider in the Middle East. Its services include “fixed line, data & internet and mobile services” in the Kingdom of Saudi Arabia (Saudi Telecom Company 2007). STC has adopted its FORWARD Strategy as part of its commitment to its customers. This strategy aims to deliver tailor-fitted services that would add value to the customers’ businesses and to broaden their customer base by exploring potential service areas. As a result of this strategy, STC has ventured into international markets by establishing business and investments in a number of Gulf Cooperative Council (GCC) countries, Asia & Africa. With a huge potential to penetrate more of the telecom market in Saudi Arabia and other…

Customer feedback

The purpose of this report is help Dave Smith, the General Manager of the Landmark Hotel Auckland to improve the hotel’s current customer satisfaction measurement scheme by comparing a range of survey methods and recommends the most appropriate survey programme for the hotel. The report is broken down to two sections. The first section defines customer satisfaction and articulates the importance of measuring customer satisfaction. Section one also compares the functions of CSQs and and introduces the content analysis method to the Landmark Hotel. The second part of the report defines measures of central tendency and dispersion and presents calculations from the guest survey spreadsheet provided. Based on summary table 1.1, the report briefly describes what the calculations mean…