Today’s Health Care Manager requires an individual to be adapt at everything from patient care to hiring the qualified associates to provide that patient care, to insure surgeons are meeting their on-call requirements, and at the end of the month, maintain a profitable business. The work load is more vast and varied than ever before and requires a number of different hats in order to be successful. This paper is going to discuss, and hopefully clarify some of what I believe are the most important roles and functions of today’s new Health Care Managers. The most important role of function for a health care manager is to have the ability to empower people to feel in charge of doing their job while they are being lead. At any rate they have to keep the employee moral up and at the same time not sacrifice company resources. They organize, plan, and control the operation all the while by giving guidance to their employees. With all that being said they still have to be accountable for all of the programs they implement and provide proof that it produced a profit for the company well-being.
The most significant aspect related to healthcare management that I want to gain by taking this class is learning how to be a leader. My definition of the Health Care Managers role, bottom line, is that the patients care and well-being comes first, regardless of other distractions. Secondly, as Health Care Managers, we treat our staff the same way we want our spouse treated by his/her employer. As the Health Care Manager, my patients care will be my, our, first priority. From the moment they are admitted, until the time they are discharged and begin working with the therapist, we will monitor their progress, answer questions, and provide follow up care. All too often, the surgical process was a complete success, but the hospital stay was a complete disaster.
The disaster portion is what the patient and their family always remember. As the diversity of the United States continues to grow, we must also be conscious of the different religious and cultural beliefs our patients may challenge us with. Every culture has beliefs about health, disease, treatment, and healthcare providers, and people from immigrant cultures bring their beliefs into our healthcare system. Health ED stated “Every culture has beliefs about health, disease, treatment, and healthcare providers, and people from immigrant cultures bring their beliefs into our healthcare system” (Mehta, n.d..). The key to our success is communicate, communicate, and communicate.
In the medical field, treating your staff as you hope someone would treat your spouse, or children, can be a positive reflection in the eyes of our patients. A happier staff should translate to more content patients. I would eat my lunch with the staff, recognize performance achievements, post good patient comment cards, discuss what could have been done better on the “not so good” comment cards, open to new ideas to improve the work environment, and ask upper management to recognize both individual and team success.
In conclusion being a leader and planner are all characteristics for being in healthcare management. The relationship you build with people is key because they will carry out the orders that you assign as being there leader and they have to trust you. You keep the company and staff needs in mind as you delegate without prejudice.
Medical and Health Services Managers. Bureau of Labor Statistics, 13Edition(), . Retrieved from http://www.bls.gov/ooh/Management/Medical-and-health-services-managers.htm Mehta, S. (n.d..). Cultural Beliefs May Influence Adheence to Medication. Health Ed, (), . Retrieved from http://healthed.typepad.com/healthed-blog/2011/06/cultural-beliefs-may-influence-adherence-to-medications.html Medical and Health Services Managers. Bureau of Labor Statistics, 13Edition(), . Retrieved from http://www.bls.gov/ooh/Management/Medical-and-health-services-managers.htm