People communicate to express their feelings, means of expressing needs, share experience give instructions, share opinion, give encouragements etc.
Individual communicate to express their needs and preferences and to ensure they are met. As a carer discuss the options and choice available to the individual to allow him to make decisions on the options and choice available.
Observation in communication
In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language help the speaker if the other person understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases.
Barriers to effective communication
Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individual with communication difficulties they need to be understood of the Difficulties they are facing.
SOURCE OF INFORMATION
Verbal – Being able to see the person you are communicating with face to face can help you gauge their response by reading their body language Non Verbal – Gestures, eye contact appropriate and effective use of see contact help the communicator seem credible.
EXPLAIN THE TETM CONFIDENTIALITY
Confidentiality is the protection of personal information or the keeping of client’s information between you and the client i.e. not telling people about the information e g co-workers, friends, family etc.
CONFIDENTIAL INFORMATION CAN BE PASSED ON
It can only be pass on in a situation when they are reasonable cause to believe that a client may be suffering or may be at risk of suffering significant harm to himself or others It can be passed on when they are reasonable cause to believe that a client may be suffering or may be at risk of suffering significant abuse
WHEN TO SEEK ADVICE ABOUT CONFIDENTIALITY
The only time you seek advice from your manager is when your client has spoken to you in confident that a person his abusing him.
MAINTAIN CONFIDENTAILITY IN DAY TO DAY COMMUNICATION
i .Keep yourself informed of all law and regulation regarding the handling of person information
ii .Don’t Gossip
Share information in a concise and informative manner with the people who need to be informed.
iii .Keep writing information in a safe place. Personal information should not be laying for another parent or staff member to see, keep information about individual in a safe place out of the way of prying see. iv .Don’t share information to people who don’t need them Information should only be given to authorized people who need it to make decision regarding the care of specific individual