Ch. 1 Introduction
What are the three activities in an information system that produces the information organizations use to control operations?
What is an intranet uses?
Define operational excellence. How can information systems help achieve it?
Describe at least three of the general information skills essential for all business careers.
Ch. 2. E-business
What is enterprise application system?
What is e-commerce?
What is SCM and how can a good SCM system increase profits for a company?
What is CRM and how can a good CRM system increase profits for a company?
Ch. 3. Competitive advantage
What is the difference between TQM and six sigma?
Discuss the impact of the Internet on the competitive forces model.
Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.
Why should a company engage in business process reengineering? How would a company know if it needed or would gain from BPR?
Ch. 4. Hardware and software
What is the difference between super computer and grid computer?
What is cloud computing?
List and describe the major trends in computer hardware. Which of these do you think will create the biggest changes in business information systems, and why?
Identify and describe some of the current trends in contemporary software platforms.
Ch. 5 Database
What is data warehouse?
What is data mart?
What makes data mining an important business tool? What types of information does data mining produce? In what type of circumstance would you advise a company to use data mining?
What is OLAP? When would you advise a company to use OLAP?
Ch. 6 Telecommunication
Which is packet switching?
What is a protocol in telecommunications network architecture?
How are RFID systems used in inventory control and supply chain management?
Blogs, wikis, and social networking sites were designed for individuals to communicate with each other. What uses do businesses have for these tools? Give specific examples.
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