Dialogue 2: Identify two (2) thought leaders relative to quality management. Research each to determine their core ideas and contributions. Synthesize your thoughts about each into a one paragraph (per leader) that contains important and meaningful statements about each thought leader, their contributions, and the relevance of the contribution today regarding the work of project managers.
Joseph M. Juran
Dr. Juran devoted 70 years to his books, thoughts, and life work revolutionizing the philosophy of total quality management. His developed quality management ideas work around the quality trilogy of Quality Planning, Quality Improvement, and Quality Control. Through the Juran Institute, Dr. Juran has maintained the capability to continually broaden the experiential learning of economist, scientist, and engineers around his work. Dr. Juran’s teachings and guidance focus efforts on the customer and their needs, optimizes the product for those individuals, optimizes the processes involved, and ensures that the process will actually produce the product. Dr. Juran understood that the human component (the customer, the manager, the scientist, the engineer) was an integral piece of the quality process. His lessons contributed to the rise of the Japanese economy after his hands on workings with the Union of Japanese Scientist and Engineers. The push of information today has allowed these theories to flourish. Customer satisfaction is an ever pressing position for large and small businesses. Today’s managers would be hard pressed to understand the human factor, if individuals like Dr. Juran did not lay the ground work to focus efforts on the human factors.
Taguchi was a Japanese Textile Engineer that understood the processes and influences of small and large businesses. He realized there were variables within management’s control and others that we not. His major contributions/theories were the following: The Loss Function- an equation to quantify the decline of a customer’s perceived value of a product, as the quality declines; Orthogonal Arrays and Linear Graphs- tools to identify and isolate the items concerned when dealing with effective costs and time; Robustness- the identified course of developing products and processes that perform uniformly regardless of the uncontrollable forces.