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Quality Improvement Plan Essay

Executive Summary
Today’s educational system is becoming increasingly competitive for both students and institutions. Total quality management is an approach that seeks to improve quality and performance in an organizations operations. It looks at the overall quality measures including managing the quality design and development as well as quality maintenance and improvement. In addition, it takes into account all quality measures at all levels especially for students. Because of quality management we were able to comprehend and seek solution to the problems regarding the uniform policy.We were able to visualize the outcome of our proposal if this could be implemented.


The following quality issues noted during the actual observation in the standard policy of uniform at Far Eastern University – Business Center:

Quality Problem 1:
What will be the appropriate actions necessary to enhance the quality improvement of the university’s standard policy regarding its uniform?

Quality Problem 2:
How will the University encourage the students to comply with the said standards?

Quality Problem 3:
How will the FEU improve student awareness and obedience with respect to the implemented rules about uniform?

Quality Problem 4:
How will the university achieve consistency with regards to the rules implemented about the required uniform?

Quality Problem 5:
What will be the corrective actions needed to stop the piracy of university
uniform by external sewers or producers?


Fishbone Diagram


Based on the cause-and-effect diagram (fish bone diagram) we noted the following attributions to the observed quality problem:

a. What
b. Went
c. Wrong

a. What
b. Went
c. Wrong

a. What
b. Went
c. Wrong

a. What
b. Went
c. Wrong

a. What
b. Went
c. Wrong




1. The FEU should develop only one standard uniform for both female and male students. (implementation of this matter will be discussed in the next sub heading)

This will prevent confusion in identifying FEU students and regulate fair presentation that unity exists in our school.

2. The FEU should provide an orientation per institute before the start of class concerning the guidelines for proper wearing of uniform w/ corresponding punishment for students of non-compliance with uniform policy. (Ex: standard length of girl’s skirts, wearing of rubber shoes, etc.)

Specifically, female students are benefited with this in terms of eliminating the erroneous reputation for it will provide pleasing impression to them but it will also promote good character of the school.

3. FEU’s student council per institute should effectively disseminate the new implemented uniform policy approved by the Institute’s Deans and considering enough time for the students to be prepared.

Announcing personally increases student’s adherence to the policy and prevents student complaints of information from unreliable sources.

4. All of the said recommendations above would be crucial to maintain so we recommend that FEU should have its own official Tailoring Shop inside the school.

Student accessibility and convenience, consistency, less costly service, and prevents delays.




Logistics – refers to the process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements.” Note that this definition includes inbound, outbound, internal, and external movements, and return of materials for environmental purposes.

Process – refers

Quality – refers

Standard – refers

System – refers


Paste the scanned form (existing and the proposed form to be used)


ISO 9001:2000, 4.2.2 – Control of Documents
ISO 9001:2000, 4.2.3 – Control of Records
ISO 9001:2000, 5.1 – Management Commitment
ISO 9001:2000, 5.2 – Customer Focus
ISO 9001:2000, 5.4 – Planning
ISO 9001:2000, 6.0 – Resource Management
ISO 9001:2000, 6.1 – Provision of Resources
ISO 9001:2000, 6.2.2 – Competence, Awareness and training
ISO 9001:2000, 6.3 – Infrastructure
ISO 9001:2000, 6.4 – Work environment
ISO 9001:2000, 7.4 – Customer-related processes, 7.2.1, 7.2.2. 7.2.3 ISO 9001:2000, 7.5.3 – Identification and traceability

Council of Logistics Management,, 12 Feb 98)

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