Question: What Performance problems is the captain trying to correct.
Poor Reporting Performance among the employees.
Question: Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.
Possible causes for the unacceptable behavior is as follows: MARS Model: There are four main factors that directly influence an employee’s voluntary behavior and resulting performance. Employee Motivation: There was no clear motivation for employees to do their job perfectly as required. Motivation does not mean only financial motivation; people are motivated not only with money but also with an appreciation by the leaders of the company is enough to motivate them and pump in the force required to do the job with intensity. Captain must have set some goals which on achieving, the employees get recognition through an appreciation letter at least from the higher ranked personnel in the organization, keeping in mind that he was under the budget crunch which limited him in motivating employees by rewarding them financially.
Ability: Analyzing the employees based on their capabilities was one of the cause. You will find some people whose interest is in doing the office work, captain should have recognize the skills and knowledge and segregate the work within depending on their capabilities. Coaching was also missing by the captain. Role Perceptions: They were aware about the consequences for inadequately doing the reporting as they were having issues when the case reached the court. Captain should have given them priorities from their various responsibilities by explaining them that the what matters is the quality of the work and not quantity.
This would have helped them to improve. Situational Factors: As captain explained they set-up the team competitions based on the excellence of the reports, but the leaders were not committed and none of them were receiving any type of rewards for winning the competition. Leadership is responsible for the well-being of the employee in the company so they need to be committed. Question: Has the captain considered all the possible solutions to the problem? IF not what else might be done?
What else can be done is as follows:
1. Task related trainings should be provided to strengthen the capabilities of the employees. 2. Improved Employee Engagement should be done, by recognizing the best employees, rewarding them which will boost their moral and they will feel that they are an integral part of the team. He can set-up a mechanism, like Employee of the Month Award and can display it in the office. 3. Coaching is also an important aspect of the leader, as a leader he should coach his team as and when required.