Communication is a central part of everyday life for most people and is particularly important when you work in a care setting. Communication means making contact with others and being understood. We all communicate continuously, through a two-way process of sending and receiving messages. These messages can be: verbal communication, using spoken or written words. Non-verbal communication, using body language such as gestures, eye-contact and touch. People communicate to make new relationships. The ability to communicate well is a key skill that enables you to work effectively with others. Working in a care setting means working in a team.
A team with members who communicate well with each other is a strong team. When you work in a care setting an important part is to enabling individuals to express themselves and understand the communication of others. There are many different influences that affect communication such as their culture, ethnicity, nationality and any particular needs. When you are communicating with others the content of the message needs to be clear, but it also needs to be said in a clear way. There is no one combination of factors that provides the ideal way to communicate a message. However effecting Communication methods include: Non-verbal communication: eye contact, touch, physical gestures, body language, behavior. Verbal communication: vocabulary, linguistic tone, pitch.
Services may include: translation services, interpreting services, speech and language, services advocacy services. It is important to respond an appropriately to an individual’s reactions when communicating, this includes: verbal responses (tone, pitch, silence), non- verbal responses (body language, facial expressions, eye contact), emotional state, signs that information has been understood. Communication is all about sharing with one another and yet each person communicates slightly differently according to their different backgrounds and experiences. Cultural differences refer to a variety of different influences, such as family background, peer group religion and ethnicity. These all play a part in shaping the way a person views the world and responds to it. Cultural differences are revealed by particular attitudes, values and practices, all of which have a bearing on how a person communicates and understands the communication of others. Barriers to effective communication can be:
health problems or medical condition
effects of alcohol or drugs
emotional and behavioural difficulties
To avoid barriers during communication we can use technological aids, human aids, use of age-appropriate vocabulary, staff training, improving environment, reducing distractions. When a misunderstanding is unavoidable it is important to have a range of methods to clarify the situation and improve communication, such as: adapt your message, change the environment, ask for feedback, allow time, repeating, apologise. There is a range of support available to enable effective communication. Importantly, individuals need to be informed about these services and should be able to access them. For example: local authorities and services such as the NHS, education and children and families services, third sector organisations,
Work in a care setting you will regularly deal with information to do with the children or young people in your care and their families. Some of this is personal and private. Confidentiality refers to the need to handle personal and private information in ways that are appropriate, safe and professional and meet legal requirements. A great deal of information will pass around place of work through conversations, hand-over reports, letters, written reports and emails. We need to deal appropriately with confidential information of various types when working in a care setting. If we are unsure whether information is confidential in nature ask a senior member, NIC, unit leader or management. There are some situations when confidentiality needs to be breached to report information to a higher authority. The disclosure of private and personal information should only take place when: – withholding the information is likely to threaten the safety and wellbeing of others – a crime has been, or is likely to be, committed.
It is our responsibility to check the policy and procedure in our place of work about disclosure of confidential information, in order to be clear about how to act and who to contact should the need arise.
1.2. Explain how communication affects relationships in the work setting.
I need to build relationships with clients that I work with, their families and colleagues to enable to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. It is important that we find ways to communicate with clients that are new to the setting so that they quickly feel comfortable, settled and feel secure, the early relationship we build with a client also helps build the parents/family confidence and trust in us that we take good care of the child and that the child will enjoy the experience.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication can be slightly different when using it with other people from different backgrounds. Communication can be interpreted in different ways by different people, this is because they may not speak English, if from a different country, or they may not understand you. This is also a barrier to communication. Other people may think that if they’re being listened to, they will express their beliefs and their opinions about life. Different people from other backgrounds may use verbal communication to express what they think, however they could also use non-verbal communication to put their point across. Communication can be used in many ways by using different methods.
Client from different backgrounds can communicate by doing what they like best. Client could use body language and facial expressions to express their needs or what they want to do in the workplace. People from different backgrounds can use communication by being confident. This shows their personality and will help the communication between them and others around. Different backgrounds of different people can cause misunderstandings when using communication. However, they will be able to interpret the communication they’re using by using hand gestures, facial expressions or maybe body language. The personality can also affect the way an individual communicates. For example, if a person is shy he/she may not want to speak clearly and may use a little bit of verbal communication.
4.3. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.
The issue of confidentiality and disclosure is a legal requirement. While confidentiality is highly regarded, disclosures of certain information is vital. Any information disclosed without recourse to the service user must be one that portent anger either to the service user or others. As a care worker, before I pass on any information about any service user to other person(s), I must seek consent from the service user. However, the exception to that rule is that information can be passed on when others have a right and a need to that information.