People communicate for many different reasons. They can consist of portraying emotions, pain or opinions. Communication between colleagues is essential to the continuity of care for the service user, and the staffs are aware of the current needs of the service user. Communicating can resolve conflict, avoid cultural misunderstandings, solve problems & develop good relations with others.
Communication is a fundamental relationship-building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and “I” statements help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
The factors of promoting effective communication can be verbal, non verbal & the environment. The tone or pitch, language of your voice is a verbal factor. If you are talking to a child you may talk in simply terms, lower yourself to their level and speak slower to ensure good communications. Eye contact, facial & hand gestures & body language are all factors of non verbal communication. Facial and hand gestures, are subject to the situation. A smile and perhaps a hand on their shoulder is a polite & friendly way to communicate to a child. Whereby frowning and waving your arms as if you’re annoyed would be detrimental to the Childs feelings. communication. If you were communicating with a child & there was noise as this could distract them.
Communication can be slightly different when using it with other people from different backgrounds. Communication can be interpreted in different ways by different people, this is because they may not speak English, if from a different country, or they may not understand you. This is also a barrier to communication. . E.g. Italians are traditionally very verbal when they use speech they use their hands to gesture to make their points. Indian people are quiet and reverent they don’t use gestures like Italians
Not making communication aids available or checking they are working, a noisy environment, not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture, a lack of privacy, an uncomfortable environment e.g. lighting, temperature, different language, use of jargon.
There are a number of services that can be accessed to support communication. These include:
There is also a range of specialist equipment. These include:
• Induction loops
• Braille embossers and printers
Each local government body should provide Language Support Services, which will include British Sign Language interpreters, deaf blind interpreters, lip speakers/readers, and note takers. These services can be utilised by educational and health services through a booking system. Each local authority educational department also has access to a team of support specialists including speech and language therapists. Support can also be found on the internet through various specialist websites, including:
• The British Deaf Society
• The National Blind Children’s Society
Support can also be found on the internet by use of a search engine. In my role i would access these service via our control room. Local health clinics and libraries will also provide information on how to access help and support.
Confidentiality means not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it.
The potential tension between maintaining a individuals confidentiality and disclosing concerns is that the individual may feel they can no longer trust the care worker, and cause the individual to withhold future concerns they may have. Another tension between the two is that if the care worker choose not to disclose the information that has been passed to them that might be putting the individual in danger, the care worker in no longer fur filling their duty of care to that individual and may result in future incidents that might of been avoided, the care worker may also have the stress of holding that concern and wondering whether or not to disclose it.