Understanding the phenomenon of employee training and development requires understanding of all the changes that take place as a result of learning. As the generator of new knowledge, employee training and development is placed within a broader strategic context of human resources management, i.e. global organizational management, as a planned staff education and development, both individual and group, with the goal to benefit both the organization and employees.
To preserve its obtained positions and increase competitive advantage, the organization needs to be able to create new knowledge, and not only to rely solely on utilization of the existing. Thus, the continuous employee training and development has a significant role in the development of individual and organizational performance. The strategic procedure of employee training and development needs to encourage creativity, ensure inventiveness and shape the entire organizational knowledge that provides the organization with uniqueness and differentiates it from the others.
Evidence collected from this research, especially from those joint venture hotels supported the rationales that underpinned Western human resource development (HRD) models that effective T&D activities in hotels required to have systematic and strategically integrated T&D structures, which was particularly true when considering hotels’ long term development. Furthermore, some “emotion”-involved elements identified in the Chinese state-owned hotels seemed to have provided valuable ingredients to be added into the existing Western HRD models, which could help to increase their robustness in a cross-culture context and also to improve their effectiveness in the hotel industry.
It was found that positive learning attitudes and energetic learning leaders had the power to turn passive training activities into active “learning from heart”. It is, therefore, proposed that to build up an effective training and development architecture in the Chinese hotel industry, both systematic training and development structure (as widely addressed in Western human resource development literature) and consistent emotional inputs (e.g. devoted learning managers; turning trust-based personal relationships into learning drives, etc.) are necessary. More empirical studies are needed to further test these ideas.
In general, employees who feel undervalued or unwanted are likely to leave. This is an especially important issue in China, where employees are possibly among the least satisfied in the world. While the number of dissatisfied employees is significantly greater in the Chinese state-owned enterprises, employee dissatisfaction in MNCs is a big issue as well. Of all the factors which lead to dissatisfaction among Chinese employees, of course, compensation and benefits packages always play an overarching role. In the Work China survey, Watson Wyatt asked respondents who said they might leave in the next several years to list the top three reasons for their planned departure. The results were consistent with popular perceptions: better pay was the number one reason employees wanted to leave their company, followed by better career opportunities, and training and development.
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