Social workers follow certain standards that give guidance on ways of working that have been identified as good practice. These standards include:
• legal requirements (regulations)
• codes of practice
• national occupation standards (for training in different job roles)
• minimum standards
Identify two standards for each of the different aspects of social care work listed below.
Ai – Confidentiality and sharing information:
1. Legal Requirement: Data Protection Act
2. National Occupation Standards: Quality and Safety
Aii – Equality and diversity:
1. Code of Practice: Equality Act
2. National Occupation Standards: Quality and Safety Aiii – Health and safety:
1. Legal Requirement: Manual Handling Regulations
2. Legal Requirement: Health and Safety at Work Act
Aiv – Personal development:
1. National Occupation Standards: Quality and Safety
2. Codes of Practice: GSCC Av – Safeguarding and protection:
1. Codes of Practice: GSCC
2. National Occupation Standards: Quality and Safety
Avi – Explain what a PDP is, and what it should include:
A ‘PDP’ is a Personal Development Plan. A PDP is a written document that is agreed upon between you and or employer. A PDP will include information about what qualifications you have, training you have got and what training you still need to do. What goals you have set for yourself, what you feel you can improve on and what your employer thinks you need to improve on. Avii – Identify three people who might be involved in providing information and feedback for a personal development plan:
2. Senior Staff
3. Service Users
Aviii – List three different ways your own learning and development might be supported:
2. Encouraging feedback from senior members of staff/service users
Aix – List four different ways that a personal development plan may benefit your learning and development:
1. Setting own realistic goals that helps you achieve the best you can
2. Organisation can help improve reaching time limits
3. Improvement can easily be achieved
4. Making sure you are reaching you goals and what you can do to change it
Task B Case Study
Jenna supports individuals living in their own homes and is having her first appraisal/review with her supervisor, Fatima. Fatima tells her that she can be trusted to use her own initiative, which is important because she works alone for much of the time. She is told that she is very reliable and caring. Feedback from individuals about her work is generally positive, but there has been a complaint from one service user who says he feels rushed and finds her manner rude. Jenna tells Fatima that she disapproves of some of his ways, which are against her beliefs, but had not realised that this showed in her attitude.
Bi – Describe how Jenna should ensure that her personal attitudes and beliefs do not affect her work:
Jenna needs to make sure that her personal believes are put aside, respecting the service users needs are more important than a personal opinion which may differ. Keeping work and personal life separate is crucial when working with others.
Bii – Explain why it is important to reflect on your work activities:
Reflecting on work activities is an important way for developing your knowledge and skills. Looking back on what you have done in the day will allow you to pick up on things you thought you could have done differently, find weaknesses and improve.
Task C Reflective account
Ci – Think of a learning activity you have taken part in that has improved your knowledge, skills and understanding. The activity may have been a training session, a demonstration of practice, learning a new skill or a research activity: Give a description of experience and how did this experience improve your knowledge, skills and understanding? When I first started in the caring industry I was lucky to have training in manual handling quite soon on, I was starting to feel my back hurting and finding it tricky to work together with the other carer when using the hoist/stand aid. After the training session I now know how to save my back from feeling the strain by make sure everything is in a good level reach and that communication when using the hoist and stand aid is important to both members of staff to reach the goal and for the service user to be safe.
Cii – Think of an example of a time you have received feedback from others than has improved your knowledge, skills and understanding. This may have been from your assessor, tutor, a supervisor or line manager, or individuals using the service. Give a Description of feedback and how did this experience improve your knowledge, skills and understanding? When starting, feeding was one of my down falls. I used to get frightened I was going to choke someone, or course someone to aspirate. Whenever I could get information on individuals feeding habits I would make a point in asking. I would ask people for advice which really helped and would watch other people give feeding aid at lunch/dinner times. I received the best feedback on another carer when they showed me how they feed one individual, making sure you notice when they swallow. Ever since I have been more confident and I might still need improving in it, I do feel like I can safely feed someone.
Courtney from Study Moose
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