(i) Potential conflicts or dilemmas that may arise between the duty of care and an individuals rights
In situations where there is a conflict of interest or a dilemma between an individual’s rights and your duty of care, it is best practice to make sure the individual is aware of the consequences of their choice that they have the mental capacity to understand the risks involved in their choice.
It is their right as an individual to be able to make informed choices about their own lives even if you disagree with their choice. It is the right of every individual in your care to make choices and take risks. It is my role to assist them in making those choices and reducing the risks without compromising their rights.
Finally an individuals rights my be restricted by a duty of care if their behaviour presents a serious risk of harm themselves or to other people.
(ii) How to manage risks associated with conflicts or dilemmas between an individuals rights and the duty of care
If individuals insist on doing something that you disagree with, you can only advise and encourage them. You cannot force them to do anything.
For example: If an individual refuses to take medication and their well-being depends on this medication, you cannot force them to take the medication. You should immediately contact you supervisor / manager and seek advice. You should also make sure you record what has happened (we do this in PPS sheets log books and ahndovers verbally) and the action taken.
Task 2 (b)
(i) Explain where to get additional support and advice about conflicts and dilemmas
I would always seek advice from my manager /On call facility in relation to problem and use best practise guidlines on site for each dilemma occuring.
In the work place i would follow policy and guidlines from work for both reporting of incidents and/or concerns relating both young person and staff. At PIC we have a whistle blowing policy regarding staff and if for example a member of staff was involved in an unsuitable relashionship with a young person for whom we care i can follow protocol and report that to management so that the issues is delat with in an appropriate manner
(i) Write a desription of how to respond to complaints
(ii) Produce an explanation of the main points of agreed procedures for handling complaints
Comments and complaints can be made by individuals, workers, carers, family members, neighbours, young persons friends etc. Within our work place we have clear procedures to be followed in the form of a complaints book and subesquent questions to be asked. Following this the complaint must be reported to house manager and/or quality assurance manager if the complaint is about the manager. The complaints procedure ensures that every complaint is :
Recorded properly and signed and dated
Taken seriously and dealt with promptly and fully
Acknowledged within a specified time (7 days in our work place)
Have time limits for preliminary investigation
Monitored and progress reported to the person who made the complaint
In our role as a one to one carer worker some individuals may need an Independent Advocate to support them to make a complaint and to support them until the complaint has been dealt with or resolved. We must always offer this service.
It is important to remember in my opinion that complaints can be an opportunity for improvemenets to be made which benefit all sides of our job from the perspective of staff and young people.
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Topic: Principles of implementing duty of care
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