There are many different reasons that people communicate this maybe to let someone know that they are hungry or to say that they are unwell, it maybe that someone would just like to have a talk, people often communicate to voice their opinions and sometime to influence and motivate others. Communication is a major part of our active lives and is a social activity. It maybe verbal though speech, reading and writing or nonverbal though body language. Good communication throughout adult social care can only have a positive outcome. It creates a good working environment for both staff and the individuals we support, it can help all involved to relay messages to one another and other professionals to help the individuals we support, giving confidence and trust.
Every Individual is an individual and should be treated so. However in some circumstances this may be difficult to overcome immediately. You need to establish if an individual is deaf/mute, or suffers from other disabilities which may impair there language and or communication skills. These can be overcome when you make an effort to establish the needs of an individual. Speaking slowly and clearly and whilst looking at the individual, will allow the individual to respond according to their needs/preferences. A range of communication methods are: Body language, eye contact, facial expressions, non verbal and verbal communication. Tone of voice, pitch of voice, gestures, hand and body, and British sign language. It is important to respond to an individual’s reactions when communicating because of the individual’s needs. So you can provide an accurate response, to promote empathy and a shared understanding to avoid the individual becoming more distressed, frustrated or confused.
Individuals from different backgrounds will use communication in different ways by interpreting things in different ways, what may be accepted to one culture may be completely different to another. It is important to refer to care plans to ensure that individual cultural beliefs are respected. Some barriers can be difficult to overcome, in many communications, the message may not be received the way that the sender originally intended. It is vital that the communicator seeks feedback to check that their message was clearly understood. Barriers may occur at any stage in the communication process, messages may become distorted or misunderstood, this can cause confusion, the use of jargon, over complicated or unfamiliar words. Lack of attention, interest or distractions.
Physical disabilities, such as hearing or speech difficulties.
Unfamiliar accents/ language.
Overcoming barriers in communications can be done by ensuring that individual’s needs and/or disabilities are known thoroughly and time and care is taken to ensure the correct message or instructions are heard and/or understood. Misunderstandings can be avoided or clarified, by ensuring you are communicating to the Individuals needs. Talking slowly and clearly. Using the correct terminology, and the correct facial expressions. There are many ways for individuals to access extra support to enable individuals to communicate more effectively, this can be through colleagues, individual’s family, friends, social worker, their GP, specialist nurse, occupational therapist, pharmacist, psychologist, psychiatrist. There are support groups available including translation services, interpreting services, speech and language and advocate services.
Confidentiality is a set of rules or a promise that limits access or puts restrictions on certain types of information. In day to day communication, confidentiality is a must. Things that you are told confidentially should be kept that way unless you are discussing the matter with an agreed other. Like a nurse, colleague or social worker. You do not talk about work related topics or individuals as idle gossip. There could be possible tension if you were ask to not say anything but due to duty of care, you have to let the agreed others know of the situation. I would seek advice from my manager or supervisor during a supervision or confidential meeting if I felt that a service users information was being used in a incorrect way I would report this to my senior as soon as possible.