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Pleading Essay Topics & Paper Examples

Regulatory requirements

Explain how you identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work The complaints policy for Enfield Connect Mental Health Floating Team – One Support outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation in an open and non-defensive way to ensure that all concerns / complaints are dealt with in accordance with these procedures. To ensure that staff, customers and relatives/carers are aware of the policy and procedure. To improve quality of service by identifying lessons learned from complaints…

Supervision Notes

A1. A duty of care effectively means that as a carer it is our job to always act in the best interests of those individuals that we provide care for. This not only includes treating them how they like to be treated but also protecting them from harm, even if that’s from themselves. As long as you are competent in the roles that you are being asked to perform it is the carers obligation to protect service users and remove them from harmful situations. A2. As a carer you not only have a duty of care to the service user you support, but also other staff, your employers and members of the public. When you act in persons best interests…

Carol and Gary Allen

Basic Facts of the Case: The plaintiffs, Carol and Gary allege that on September 13, 1998, Carol Allen was injured while participating in a recreational softball game, while she was running to first base. She was hit in the head by the shortstop of the opposing team. This game was an adult and slow pitch softball tournament. The teams that were playing in this tournament were part of the Dover Co-Recreational Softball League, (league) and were sponsored by the Amateur Softball Association Inc. (ASA). The games were played on a softball field that was owned by defendant Martel-Roberge American Legion Post #47 (American Legion). The teams were sponsored by defendant Daniel’s Sports Bar and Grill (Daniel’s) and defendant Thompson Imports…

Western Agencies Ltd

Western Agencies Ltd. is a manufacturers’ agent representing several men’s manufacturers in Western Canada and Pacific Northwest of the United States. Jack Arthurs is an employee who was assigned several large accounts and later acquired nearly 1/3 of the company’s non-voting stock. Jack Arthurs was considered the “number 1 man” under the previous president and founder Mr. A.B Jackson. The problem began when Eaton’s changed their buying strategy, and Arthurs openly complained to the new buyer and her supervisors. The buyer then asked to her boss to have Western replace Arthurs for his uncooperative attitude. Jackson moved Arthurs from Eaton to the Hudson Bay account after a formal complaint. Arthurs started developing a negative attitude towards the clients, Jackson and…

Optional Unit Questions

1. Learning Outcomes 1.1 and 1.2 a)Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work. b)Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in April 2009. The regulations created a single approach for dealing with complaints about health services and social care services. Before that there were two separate complaints systems, one for health care and one for social care. This helped organisations deal with complaints more effectively and helped ensure services were effective personal and safe. The new complaints approach is structured around three main principles: Listening, Responding, and Improving. It helped organisations…

Teddy’s Supplies’ CEO

Mr. Moore it is in my firm opinion that you settle this case so your company can move on and not be impacted on this matter any longer. I feel the longer this plays out the longer your company could suffer financially and publicly. You need to get in front of this and have the press stopped. In my opinion you are looking at worst case scenario of damages by this case could be exponential. You company still has legal fees for any and all attorneys you are hiring to fight this battle. You are having to pay more in Public Relations to stay in the fore front of press. You are not only going to have to pay out…

How to respond to complaints

Always follow the settings procedure policy when dealing with complaints. Complaints may be telephoned in, emailed or in person and there will be a different protocol and timescale to follow. When dealing with a complaint face to face keep calm and listen. The person complaining may be angry and I need to stay calm ensure they can see I’m listening and never raise my voice and avoid it escalating. If the discussion is infront of others try to move it somewhere that is more confidential, trying to move the discussion may also help if the person is very angry or upset. Gives them a couple of minutes to calm down while you re-locate. Always show that you’re listening and giving…

Cause of action assignment

Task A (1) ‘Duty of care’ means to exercise a degree of attention and caution to avoid negligence which would lead to harm. Duty of care in a childcare setting is keeping children and young people safe, protecting them not only from physical harm but also emotional and sexual harm. Working with children and young people need a significant amount of duty of care, the younger and more vulnerable the child the greater the duty of care because of a child’s limited ability to care for themselves. Good vigilance is needed to keep a child safe, for example to foresee and cope with potential dangers. This extends to respecting the rights, cultural beliefs and values of the parents and family….