As we expand our business in Kava, we have to bear in mind that the major obstacle to business in this piece of paradise in the South Pacific is the number of disasters that take place on it. We may lose our business one fine day to a tsunami if nothing else. All the same, our new plan to expand our business in Kava is necessary, seeing that we could be of tremendous assistance to the government of Kava apart from the significant number of people who reside here – all of whom are expecting perfection in this tiny patch of paradise, which is the reason why they do not leave it for good despite the threats faced by Kava.
Although there are various models provided by textbooks to understand and measure organizational effectiveness, the basic meaning of organizational effectiveness remains unchanged: It is for the organization to be doing everything that it knows how to do, and to be doing it well. The organization knows how to manage its employees, and to manufacture the products or provide the services that it originally set out to manufacture or provide. However, in order to be effective in its operations, the organization should be managing its employees well, and manufacturing good quality products or providing high quality services to its customers.
What is more, in the organizational environment of today, the organization that is effective in its operations must be effectively using information technology. This is, in fact, one of the requirements of organizational effectiveness in our time (Helms). Besides, this is an essential element of clearing the mess for an ‘organization’ to come into existence. With the above definition of organizational effectiveness in view, we shall make the most technologically advanced shopping mall in the center of Kava.
Given that our business culture could serve as a model for the rest of the businesses on this land, our organizational culture, which will be the personality of our company, would not only accommodate the latest advances in technology in all respects, but also an emphasis on ethics (McNamara, 1997). We will be supporting the economy of Kava by hiring a great number of people to work on our premises. In our organizational culture, we will value diversity, seeing that it is a highly effective strategy (Whitfield and Landeros, 2006).
Diversity in the workplace is expected to facilitate the exchange of new ideas, making the organization more creative in its thinking; improve the problem solving ability of the organization through the invitation of diverse ideas; and establish a respectful as well as tolerant and accepting work environment (Reichenberg, 2001). The workplace that values diversity among its employees would have an organizational culture that stakeholders around the world would admire and respect.
An organization that does not value diversity in the workplace, however, will reflect the negative attitude and discrimination toward diverse groups also in its organizational culture. More importantly, the workplace that reflects prejudice and discrimination in its organizational culture would not be able to convince its stakeholders of allowing it to remain in the marketplace, seeing as it is impossible to satisfy the needs of those that the organization despises.
Organizational health programs, too, are essential for the survival of companies. Undoubtedly, a healthy workforce would work wonders for any business by reducing absenteeism and turnover, and increasing employee motivation, productivity and revenues. Lowe (2004) writes that hundreds of studies have already documented the direct as well as indirect advantages of “healthy work environments” to employees in addition to their organizations (p. 7). Indeed, healthy workplaces as well as jobs contribute to the well-being of employees.
These benefits may be realized by the whole organization through lower absenteeism, lower turnover, higher job satisfaction, improved performance on the job, lower rates of accident, in addition to “reduced health benefit and worker compensation costs (Lowe, p. 7). ” Moreover, research has revealed that the largest gains in productivity may be realized by the organization that changes the entire work environment to make it healthier for all employees (Lowe).
Hence, we will treat the residents of Kava that work with us with utmost respect by not only offering them good salaries, but also by focusing on their health and safety on our premises. Research has revealed that the United States has occupational injury and illness rates that rival those of AIDS, Alzheimer’s Disease, and various kinds of cancers (“Dying for the Job,” 2002). We will undo the wrongs of the organizational processes in our homeland by making our business environment as safe and healthy as possible. The impact of this aspect of our organizational culture is expected to be great.
As a matter of fact, the impact will be experienced even in the United States where businesses might cite our own organization as an example in health and safety management. Because of threats of terrorism, we will employ the most technologically advanced security system in our new shopping mall in the center of paradise. In addition, the environment that we create would reveal itself to be so healthy and safe that all consumers and employees would be able to virtually forget about the disasters in Kava while they remain on our premises.
It is necessary to provide such a safe haven for the people of paradise. In point of fact, creating such an environment would yield long term benefits for our company. What is more, by interacting with our customers with their best interests in our view, our company would additionally be able to strengthen its relationships within the community. Finally, it must be clarified that all of our business transactions related to the new business venture would be fair and square.
There shall be no dishonesty in any aspect of our business, and all instances of fraud as well as business misunderstandings will be treated with a sense of urgency and justice. By developing a strong and effective organizational culture that incorporates the values outlined above, we would not only be able to nurture our human resources in order to effectively utilize them, but we would also be serving as an exemplar for the rest of the businesses in the community. With good business practices, our company is definitely expected to function in the community for a long time.
In order not to lose our focus on ‘best practices,’ as the business community nowadays refers to good business practices, we shall make the following definition of total quality management a part of our mission statement: “[E]verything in our company has to be done the best that is humanly possible. There’s no room for `good enough (Nelton, 1993). ’” Even in the event of a major disaster, the example we set shall remain as a model for others to follow for a long time to come.