Perform research on the topic of personal work planning. In your own words, explain the importance of creating and maintaining personal work plans. If you are not working, but are part of an association or know of an organisation, please answer the question accordingly. A work plan is an outline of a set of goals and processes by which a person can accomplish those goals, offering the reader a better understanding of the scope of the project. Through work plans, you break down a process into small, achievable tasks and identify the things you want to accomplish. Creating a work plan can make people understand their job objectives, goals, and help to achieve goals and tasks efficiently. Maintaining work plan can help people solve problems more easily, work efficiently. Source: http://www.wikihow.com/Write-a-Work-PlanFor a period of 2 weeks keep a personal paper-based or electronic (e.g. personal digital assistant) journal related to your job role. At the end of each day, make entries to answer the following questions: What were the most important activities that needed to be achieved today?
tag the order number on the dry clean items
check every order if match with the order ticket
write the price of each dry clean item on the order ticket
record every order including item description, numbers of items, and price place the cleaned items to the order
bag the finished orders
customer services: pick up dry clean items and drop off
record the order which has been pick up
answer incoming phones
How do these relate to my job description, responsibilities and accountabilities? Job descriptions: Shop assistant in Dry Cleaners. Tag and bag the dry clean items. Check the dry clean items accordingly with order ticket. Record the orders including drop off and pick up. Customer services and answering phones.My job activities are the activities and responsibilities according to my job descriptions. When I am doing my job, my accountabilities are being concentrate, being careful not to make mistake, always smile to customers, being efficient.
How do these related to the overall objectives and goals of the organisation? The overall objective and goals of the organisation: effectively and efficiently dry clean services My major job responsibilities and accountabilities are doing my job effectively and efficiently so these are related to the objectives and goals of the organisation. What measures of success apply to these activities?
Job finished time
Feedback from the manager and customers
Was my time used effectively to contribute to the achievement of these tasks and activities? Why or why not? Yes, I do multi tasks when I am working.
Use the personal work journal you created in question 2 of this assessment. write a short report reflection on how effective you are at personal work planning and organising. ( 1 page maximum)
I am a shop assistant in Dry Cleaners. The shop provides same day services, and delivery service. I usually finish job by 3pm every day. The job activities, description, responsibilities. My work start to tag dry cleaning items, checking orders, record the orders. At the same time, serve customer when customer come into the shop. When one order been done, bag the order. If the phone rings, answer the phone. The job activities I achieved are according to my job descriptions and responsibilities. I understand clearly what are the responsibilities, and things should be done every day.
When I am doing my job, my accountabilities are being concentrate, being careful not to make mistake, always smile to customers, being efficient. The organisations goals and objective is providing effectively and efficiently dry clean services. When I am working, I always be multi-tasks, working efficiently and effectively. Every day we finish cleaning clothes around 2pm. My job finishes by 3pm.
I understand my job clearly and planning the procedures of my job activities. Through the job finish time, I can know I have done my job efficiently. Through the feedback of my manager, I know I have done my job effectively. Based on your what you’ve learned from this chapter, design a number of
recommendations and strategies, that you can implement in your personal work planning and organising to improve any areas of your work performance and the management of your individual time.
Indicate how each of these recommendations and strategies will enhance your capability to plan and organise work. (1 page Maximum) Record customers contact details: we can contact with them if we have any problems of the dry clean items or inform them to pick up when the order is ready. Clean up the finished and unpick up orders customer left for long time : More spaces in the shop Put doonas and blankets in order: I can find the order easier when customers come to pick up.