I have been gathering information to help analyze your business and to assist in giving you recommendations based on the business strategy you have compiled to increase performance of the employees and business. I will be looking at several objectives to help with the performance plan that your company will use to identify any area of improvement and to enhance on the areas of expertise. I understand that your expectations are as follows, Landslide Limousine will be at a negative $50,000 for the first year with the expectation of a growth of 5% over two years, and you are planning to have 25 employees with a turnover rate of 10%. To assist in explaining the plan I have in mind, I will break the plan into different subject topics for you to follow, and give explanations as well.
A. Aligning performance to the business strategy
When considering performance it is necessary to incorporate some type of performance appraisal program within the organization. This serves as a tool for the employees to work toward, with the proper appraisal program the employee will feel a since of ownership of their own behaviors and will have a benefit for achieving goals or objectives. This also gives the employee a motivation to change positions and continue with a training program to enhance their own personal wealth within the organization. The employees will also feel more open in providing feedback to other employees, provide ideas and help to develop new employee’s skills as they learn the importance of enhancing their own skill set.
Using a management by objective process will give the employees the objective to work toward, and will give the employee a standard of acceptable behaviors. Self-appraisals will be key in this realm, customer feedback, and continual monitoring will help to evaluate the performance of each individual. Immediate supervisors or managers will assist in the appraisal process, and you will be informed of the continual behavior of each employee on a regular basis. Customer feedback will be useful information as this will be one of the key elements in the appraisal as customer service is what will drive your business to the next level. Cascio, (2013).
2. Job analysis
The skills necessary for the employee to have will be the basis of the job analysis. This is why it will be important to determine what skills are needed in this field. What measures will be used to evaluate each individual’s job or merit pay. We must define what job will require what skills and what will be the qualification for each position. By determining the job qualifications for each position will help in the selective process to find the right people for the right job. Mr. Stonefield, you will need to define the positions you will have within the organization by separating each skill set required and what each job title will need. This can be done with a job analysis; it should include the tasks required for each job by title.
It will be necessary to determine what the limousine drivers will be expected to accomplish while transporting clients. The job can be also defined by how much lifting, long periods of downtime, ability to drive extended vehicles, and the skill set of the individual to navigate to different geographical areas within the region. The job must reflect the experience of the driver, their educational background, and what are their abilities or proven track records.
3. The organizational performance philosophy
The rewards to excellence are the Landslide Limousine motto. The company is committed to the best customer experience; this is measured by consistency, customer satisfaction, and continual development of the staff. 4. Measuring the employee’s abilities and continual skill enhancement Measuring employee skills is important to the performance of the individual; this provides continual feedback, coaching, and growth for the employee. The goals set for these individuals must be clear, concise, and obtainable, Cascio, (2013). Employees should have ongoing meetings with the management staff to reflect on achievements and goals set for future achievements. This setting should also encourage feedback from the employee; this will allow the employee to feel as though their suggestions count in the process of the growth of the organization. The objectives should have a clear vision of how each one will be achieved, using a graphic rating scale can assist in this process. The behavior anchored rating scale (BARS) can also help to analyze critical incidents and then compare these to the norm. Casico, (2013).
5. Addressing skill gaps within the organization
A skills gap analysis identifies specific skills needed to complete any given task and then takes that information and compares it to the level of current requirements. This is completed by doing a skill assessment which will determine the skills needed for any of the particular jobs within the organization or job category (Cascio, 2013). Then by applying the assessment as a benchmark for the job you can develop a plan for the training process needed to assist the employees in their road to success. One must develop a list of skills per job and determine the knowledge needed for each role, and then once the skills are assessed and the training is planned out one must go through the skills needed to improve on these skills by reviewing with an appraisal review. According to (Lorri Freifield, 2014), transfer knowledge can assist in enhancing a technical talent through mentors helping employees to explore their best practices.
6. Delivering Performance through feedback
Delivering performance is very important, I would suggest using a process of multi-rater or the 360-degree feedback. This uses observations from many aspects of a person in many roles. Cascio, (2013). The immediate supervisor or manager, co-worker and customers rate the employee through feedback form the performance of that individual that is observed. This will assist with any self-evaluation error and the feedback from different areas will give a 360 view of the individual, this will assist in understanding how the employee is effective in their role. Observant views with others assist in keeping a fair and objective view of employees; this will also assist in continuing a fair and objective review process.
Mr. Stonefield the performance management framework given outlines the steps necessary in reviewing standards of an individual and team by actual performance. When looking at the overall strategy of the company as a whole Landslide Limousine will need to minimize the turnover and enhance on the skill set to enhance the overall employee performance. It will be necessary to look into the best cost effective way to handle any performance management and by using the recommendations I have listed Landslide Limousine will be striving to the goal of being the best in the Austin Texas area.
Cascio, W. F. (2013). Managing Human Resources (9th ed.). New York, NY: The McGraw Hills
Lorri Friefield. (2014). Training the Source for Professional Development Retrieved from