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P2 and M1 for communication Essay

There are a wide range of skills we can use to communicate for example we send, receive, and process huge numbers of messages every day. But communication is about more than just exchanging information; it’s also about understanding the emotion behind the information. Communication can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork and decision-making. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with Argyles theory, communication cycle has six different stages that help you communicate you ideas.it also takes into consideration how you put your ideas across e.g. body language.

An idea occurs, you have an idea that you want to communicate. Message coded, you think about how you are going to say what you are thinking. You put your thoughts into language or sing language. Message sent, you speak, sign, write or in some other way send a message. Message perceived, the other person has a sense of your message. They hear you words or see your symbols. Message decoded, the other person understands your message or what you have just said. This may not always be easy as they may make assumptions about your words and body language e.g. for example you went to the doctors and the doctor asked what wrong and you reply saying ‘I have a constant pain in my ear’. The doctor would need to keep the conversation going by rephrasing the question to something like so it’s your ear that’s hurting?

This is to make sure you understood or got the right answer. Message understood, if all goes well your ideas will be understood. Argyles theory, communication cycle is a very useful thing to use when trying to communicate to sensitive patients. The communication cycle is a very useful cycle as it makes sure that you don’t say anything insensitive or hurtful to the person who is meant to be receiving the information. the communication cycle is also useful because there are a wide range of stages to help you communicate with others which helps you send someone information with them understanding what you are saying for example a doctor telling a patient when there next appointment is they could use the cycle to help them give the patient the information. But what do you think? Here is a diagram of Argyles theory.

Tuckmans theory

In Tuckmans theory explains that as the team enters each stage they develop maturity, ability, relationships and the leader changes leadership style to fit in with the group.it also allows the team to look at the stages to see what stage they’re currently at. There are five different individual stages forming, storming, norming, performing and adjouring.Tuckmans stages are all necessary and inevitable in order for the team to grow, to face up to challenges, to tackle problems, to find solutions, to plan work, and to deliver results. Forming, the team is assembled and the task is allocated. The team members rend to behave independently as they don’t know each other and may feel intimidated. Individuals are also gathering information and impressions about eachother. Storming, the team starts to progress, addressing the task by suggesting ideas.

Relationships may also be starting to develop. It is also essential that a team has a strong leadership. Depending on the culture of the organisation and individuals the conflict will be more or less supressed. As the team starts to move out of the storming stage they will enter the norming stage. This tends to be a step forward by the team agreeing on the rules and values by which they operate. By now the team should start to trust each other. After the arguments, they now have a better understanding of eachother and are able to appreciate each other’s skills and experience. Performing, at this stage the group will be filled with enthusiasm.

The team will be able to function as a unit as they find ways to get the job done smoothly and effectively without inappropriate conflict. Some people don’t get up to this stage Adjouring, when team members are proud of what they have achieved and happy to have belonged together but at the same time they recognise that it is time to move on.tuckmans theory is a very useful theory as it gives you a range of information about team building, group skills and there stages. Overall, Tuckman’s Stages is a balanced group effort. And also shows how they’re progressing by maturing and building relationships. Here is a diagram of Tuckmans theory.

Personally I think argyles theory is more effective and important than Tuckmans theory as he gives you a load of communication skills to help you give people information. so it’s more than likely that the other person will understand the information they’re receiving. I don’t think Tuckmans theory is more important than Argyles because in Tuckmans theory he doesn’t give you much information about communication. But both theories are effective and are useful. Effective communication and interaction play an important role in the work of all health and social care professionals.

For example, care professionals need to be able to use a range of communication and interaction skills in order to: work inclusively with people of different ages and diverse backgrounds, respond appropriately to the variety of care-related problems and individual needs of people who use care services, enable people to feel relaxed and secure enough to talk openly, establish trusting relationships with colleagues and people who use care services, ask sensitive and difficult questions, and obtain information about matters that might be very personal and sensitive. Nurses may have used their communication and interaction skills to find out about the symptoms of your health problems or may have given you advice or guidance on some aspect of your health behaviour or lifestyle.


http://www.studymode.com/essays/p-2-Discuss-The-2-Theories-1360439.html 29/09/2013
http://www.studymode.com/essays/Argyles-Communication-Cycle-And-Tuckman’s-Interaction-1092710.html 29/09/2013

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