This research focuses on the job satisfaction level of employees at Emirates Technical & Thermal Systems (ETTS), a construction company based in the United Arab Emirates (UAE). The data collected was examined in relation to the existing organizational structure within the business, which is primarily a hierarchal one. The study includes information collected from three employee levels at ETTS, which include management, employees, and laborers. The relationship between position in the work organization and job satisfaction for every level of the hierarchal distribution has been studied carefully; both primary and secondary research has been conducted in order to best indicate where the problems lie, and the best ways of improving the current situations.
The outcome and findings from this research have indicated a clear imbalance across the current structure of the company. Job satisfaction is high amongst management, and consistently decreases at the lower levels of the employee ladder. Job satisfaction plays an important role in the overall productivity of any given industry. Given the growing concern within ETTS regarding the aspect of performance, quality of work, and workforce issues, little attention has been paid to workers at the lower levels of the organization hierarchy.
There are many aspects of an organization and job role which come into play when analyzing the contributing factors to job satisfaction. In this research paper, a focus was placed on company structure, and the contribution of hierarchal distribution in an organization to job satisfaction. Research Aims and Objectives:
The aim of the research was measuring job satisfaction, in all its aspects, across the various segments within the organizational structure, in order to gain better understanding of where the gaps lie, the factors contributing to dissatisfaction, and the best ways of reconciling the issues. The reason why ETTS was selected is due to perceived issues in the organization in regards to communication and harmony across the various levels within its hierarchy, and perceived job dissatisfaction in lower levels. In conducting the research, job satisfaction at ETTS was examined, and primary research was segmented to include sample groups from every level of the organizational structure’s hierarchy.
The research paper will analyze the issue by discussing the dependent variable (Job Satisfaction) in relation to the contributing independent variable (Organizational Structure). Job satisfaction will be measured by discussing contributory aspects, including employee engagement, job involvement, organizational commitment and perceived organizational support. The levels which were examined in relation to the organizational structure are: management, employees and laborers.
ETTS is a company specialized in electro-mechanical contracting. The company offers a full range of services related to all types of heating, ventilating, air conditioning, refrigeration, electrical and plumbing systems. The company was established in 1995, and has a definitive hierarchal structure. As detailed in the company’s profile and stated hereunder: Management: The board of directors of the company, general manager, operations manager and managers of all departments, branches and projects form the core management group. Employees: Personnel who conduct various tasks in different disciplines and report to the above-mentioned managers. Labor force: Consists of the manpower that carries out physically demanding work at construction sites. Hence, a definitive hierarchal structure is in place. At the top of the pyramid are those holding management positions, followed by employees, and finally laborers.
This report will primarily delve into the literature review, which will detail the findings from secondary research on the topic of structure in relation to job satisfaction. A thorough description of the primary research findings will follow, in order to give an insight on issues that exist at ETTS, and a comparison of these, and previous findings from secondary sources, on the issue will be made. Next, a detailed conclusion based on the findings of the research will be discussed. Recommendations will be given in order to map the best ways of dealing with the existing issues within the organization.
The research methodology required gathering relevant data from both primary and secondary sources in order to analyze the material and arrive at a more complete understanding of the effect of organizational hierarchy at ETTS on overall employee job satisfaction as illustrated below.
The bulk of the secondary data used to conduct this research was collected from the UOW online database. A Total of nine scholarly research articles were derived from the university library database, adding to three which were obtained from the internet. One example of the articles used was published in the African Journal of Business Management in 2009 and is titled “Job satisfaction: Does rank make a difference?” by S. Z. Eyupoglu and T. Saner. This study was used to relate job satisfaction to employee ranking. Another example is research which was published in the Career development international journal in 2010 titled “Impact of career plateau and supervisory support on career satisfaction” by V. Wickramasinghe and M. Jayaweera. This research was examined to reflect the effect of supervisory support on the overall job satisfaction. Besides the scholarly research articles listed in the reference section, the textbook “Organizational Behavior” 15th edition by S. Robbins and T. Judge was utilized as a general guide.