We would like to welcome all new hires to TMG Inc. We look forward to a long and prosperous work relationship with each and every one of our new hires. Our main goal is to make sure the customer is always satisfied. As customer service representatives you are the first point of contact with the customers so we are going to make sure that each one of you is properly trained to assist the customers in any and every way.
Here at TMG Inc. we provide phone, cable, and internet service to our customers. During your training each of you will learn about all of the products and services available to the customers. We offer on-site paid training which will consists of classroom training for one week and on the phone training for two weeks. Hours of training will be 8:00 a.m. to 4:00 p.m. with two 15 minute breaks and an hour lunch. At the end of the training course there will be a skills test to determine if the trainees are ready to communicate with customers or if more training is required.
Once training is successfully completed representatives will be assigned an eight hour shift between the hours of 7:00 a.m. to 12:00 p.m. with two 15 minute breaks and an hour lunch. Each representative is expected to report to work and back from breaks and lunches on time. Each representative is responsible for informing the company of any absences and lateness via the attendance line prior to the start of the assigned shift. Failure to follow the proper procedures will result in disciplinary action. Each employee is allowed two call outs per month. Comp time will start to accumulate once training is successfully completed. Comp time is accumulated by work hours. Four hours is earned for every forty hours worked. Comp time can be used once twenty hours are accumulated. The dress code is business casual with dress down on Fridays.
Welcome to TMG Inc. Let’s make this work experience last a lifetime!!!!
Courtney from Study Moose
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