1.)What were the problems faced by Income in this case? How were the problems solved by thenew digital system?
The insurance operations in the company income tired and very laborious and require a large number of staff and rely on the system documentary, which led to the complexity of operations and the collapse of the system hp3000 central frequently and who was treated applications cooperative insurance and accounting information systems and administrative and if the need to back up, we need more days of work and effort and if stopped this system as a result faulty given the work stops for six days, as well as the program COBOL faced breakdowns extra led to interruption systems temporary At the same time, the process of developing new products using COBOL is very stressful and takes weeks not available information accurately and continuously to customers in a timely manner.
But through new digital systems, and address these problems. Replaced by paper-based insurance operations of the paper platform. Under the new system, are examined documents and transactions and stored on “storage devices and the process of addressing frequent breakdowns by platform high availability. Are hosted multiple servers and connected to the lines of communication and processing that are downloadable. New system also addressed systems to handle faults through centers hot disaster recovery backup. as the new digital systems started the development of new products by the COBOL through processing capabilities workflow processes directly from the new system.
2.) What types of information systems and business processes were used by Income before migratingto the fully digital system?
The process of insurance company income complex and intense and is based on papers and documents. And follow-up transactions are sent to customers by mail agents. Schedule causing delays in data collection to three days. Record Office, sort and send documents to IPO for employees randomly.
There is a specialized system in the right place for the job of the tasks in the documentation process which is categorized manually and stored by the number of employees in the absence of the document management process and clearly by the system, and that the document retrieval process takes several days. And that the company uses large HP 3000 system, which was not very reliable because of authentication failures that led to the stop, low productivity and wasted hours of labor. COBOL programs were also used, which also faced technical failures. At the same time, the COBOL programs are very slow in developing new products for the company.
3.) Describe the Information systems and IT infrastructure at Income after migrating to the fully digitalsystem.
According to James Kang, Director of Information Technology for the company, and Java-based eBao LifeSystem eBaoTechnology very customer-focused. Provided that seamless integration with imaging and bar code technology. It also contains a module definition products that support new products, and changes in the new channels of business processes. And successfully implemented data migration of per capita income and customized. The new system was linked to the quality of operational platform with multiple servers and communication lines. The new system addressed business continuity and the company through a disaster recovery plan. And implemented in real-time return to the strength of the job center. Gold business processes and paper intensive paper through digital storage and records. Many users can access to the system at one time, at any time, in any place
4.)What benefits did Income reap from the new system?
Benefits was to reduce the strong structure of the servers crash occurs. This has become possible to use a number of two or more servers connected by lines connecting two or more. And thus eliminate the use of paper files and papers. Under the new system, all documents stored on storage devices and reliable within the digital cabinets that meet the compliance requirements of the stringent legal requirements. Staff also has information faster. With the use of straight through processing workflow capabilities of the new system, keeping income of up to 50 percent in time and costs in processing policies. It was also time-saving process and the launch of new products from weeks to days using table-driven rule based on clarity and unity of the product.
5.)How well is Income prepared for the future? Are the problems described in the case likely to berepeated?
For the insurance sector in general, the information systems are very important in maintaining the quality of products and a good level of competitiveness and customer inquiries should be addressed accurately and quickly. And products that are constantly improving, and should always creating new designs available and flexible. With new and evolving system, the company is equipped now to meet the challenges of the industry. It should ensure the success of the new system, and monitor the proper implementation should be done. Attention should be given to employees to ensure the proper use of the system and maximize the smoothness of the system. It should also improve the system continuously through the sound management of feedback from users. It should also be upgraded continuously and periodically to meet changes in demand by the market need.