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Mandatory Questions and Answers Essay

Outline the guidelines, procedures and codes of practice relevant to personal work? (1.1.1) Follow a set routine so you don’t make any mistakes. Confidentiality. Explain the purpose of planning work, and being accountable to others for own work? (1.1.2) Throughout the day I will always find out what job is the most important for me to do first and do my other work afterwards. Any delay in the important jobs could impact on someone else’s work e.g. (Every hour we have to go online and collect VBS’s for the drivers otherwise they cannot get on the docks to empty or load their container which delays them from their next job meaning it impacts on their work.)

Explain the purpose and benefits of agreeing realistic targets for work? (1.1.3, 1.1.4) It gives a good working practice and gives you something to aim for. Describe types of problems that may occur during work and how would you seek assistance in resolving problem? (1.1.8, 1.1.9) Part of my job is dealing with POD’s and it is important that I chase for outstanding ones otherwise we cannot prove the delivery of container was made which could delay payment or some other issues like insurance claims.

Explain the purpose and benefits of recognising and learning from mistakes? (1.1.10) One of the mistakes I have done could have lost the company money but luckily it didn’t. The way I have learnt from this is because I wasn’t very careful but now I take more precautions e.g. checking twice when sending out invoices so I don’t send it to the wrong person. Explain the purpose and benefits of agreeing and setting high standards for own work? (1.2.1, 2.1.1) The benefits for setting high standards for your own work means that it is always done to the best of your ability. Describe ways of setting high standards for work? (1.2.2)

* Making goals and sticking to them.
* Writing a list of what needs to be done.
* Aiming to do certain things by a certain time/day.

Explain the purpose and benefits of taking on new challenges if they arise? (1.2.3) It means I get to learn more about the company and interact with everyday tasks; I will be more involved and have a lot more options. Accounts, POD’s and traffic sheets are some examples of what I would do which also gives me more option in the future. Explain the purpose and benefits of adapting to change? (1.2.4) Sometimes change can make things more efficient and easier to complete tasks. Explain the purpose and benefits of treating others with honesty, respect and consideration and what types of behaviour show this and what ones don’t? (1.2.5, 1.2.7) Good behaviour

* Friendly
* Considerate
* Confident

Bad behaviour
* Being unmotivated
* Refusing to do work
* Being cold towards other employees

Explain why behaviour in the workplace is important? (1.2.6) Being friendly to others makes it a comfortable and relaxing atmosphere to work in meaning there are no uncomfortable and awkward moments so you can enjoy being at work. Explain the purpose and benefits of encouraging and accepting feedback from others? (2.1.2) Shows you where your good and bad flaws are and what you can improve on. Explain how learning and development can improve own work, benefit organisations and identify career options? (2.1.3) It can improve your own knowledge and make you understand your job role better. Describe possible career progression routes and development opportunities? (2.1.4, 2.1.5) I could possibly work in a bank or something with accounting as an option which would be a potentially good career or I could stay in this area of work.

Describe what is meant by diversity and why it should be valued? (3.1.1) Diversity refers to the fact that we are all different. Diversity should be appreciated and valued because nobody is the same as anyone else. Describe how to treat other people in a way that is sensitive to their needs? (3.1.2) You should be kind and be caring towards people. Look out for their needs as you would like them to look out for yours. Treat others how you would like to be treated. Describe how to treat people in a way that respects their abilities, background, values, customs and beliefs? (3.1.3) Don’t judge anyone by their race, religion systems, mental capabilities, physical appearance.

Get to know them before you take judgement on them. Describe ways in which it’s possible to learn from others at work? (3.1.4) You can watch how they act with certain people e.g. you learn different mannerisms and personalities. Describe the purpose and benefits of maintaining security and confidentiality at work, what are the company and legal requirements and how do you deal with any concerns? (3.2.1, 3.2.2, 3.2.3, 3.2.4) Confidential information is only allowed to be looked at by your employer and other staff but not to be discussed outside of work as this could breach your contract. Explain the purpose of keeping waste to a minimum? (3.3.1, 3.5.2) It is better for the environment.

Describe the main causes of waste that may occur in a business environment? (3.3.2) I would say paper is the most common cause of waste the business as there is so much information to take down, re-write and make notes. It is all recycled though. Describe ways to keep waste to a minimum? (3.3.3, 3.5.1, 3.5.2)

Recycle and reuse.

Identify ways of using technology to reduce waste? (3.3.4)
* Shredder
* Moving paper files on to the computer
* Using a compost pot for wasted food

Outline the purpose and benefits of recycling and what are your organisational procedures? (3.3.5, 3.3.6) Reduces carbon footprint and pollution

Describe the benefits and procedures and organisational procedures for the recycling and disposal of hazardous materials? (3.4.1, 3.4.2) The benefits of recycling can be extremely beneficial to all different things. The only hazardous object we have that we recycle is the toner from our printer and it goes when a man picks it up to recycle and give to a charity. Explain reasons for knowing the purpose of communication? (4.1.1) The purpose of communication is to understand each other and connect. Communication is the means in which information is circulated. Explain the reasons for knowing the audience to whom the communication is being presented? (4.1.2)

You modify your presentation style to suit the audience so you get optimum results. Describe the best methods of communication and when to use them? (4.1.3, 4.1.4) 1. In person – for an immediate response to your question/query 2. Telephone – when you are not near the person you wish to receive information but would like a quick response. 3. Email – when you are replying to a request and need to send them something or when you need something sent to you. Identify different sources of information that may be used when preparing written communication? (4.2.1) Websites on the internet, a dictionary and previous correspondents could be used to prepare written communication. Describe the communication principles for using electronic forms of written communication in a business environment? (4.2.2) It is environmentally friendly and easier to use.

Describe the reasons for using language that suits the purpose of written communication? (4.2.3) You use different languages to address the matter in the right context for example; informal or formal letters/emails.

Describe ways of organising, structuring and presenting written information so it meets the needs of the audience? (4.2.4) PowerPoint presentations can be very good for presenting and gives you a lot of room for information. You can use a wide range of different effects that make the information look more interesting. ?? Describe ways of checking for the accuracy of written information and the purpose of accurate use of grammar, punctuation and spelling? (4.2.5, 4.2.6) If you are using the computer you can use spell check on almost any document to make your grammar correct. Explain what is meant by plain English, and why it is used? (4.2.7)

Plain English is a general term for communication styles that emphasise clarity, brevity and the avoidance of technical language. The intention is to write in a manner that is easily understood by its target audience: appropriate to their reading skills and knowledge, clear and direct, free of cliché and unnecessary jargon. Explain the need to proofread and check written work? (4.2.8) In case you have made any mistakes or your work doesn’t make sense. Explain how to identify work that is important and work that is urgent? (4.2.9)

Urgent means as soon as possible and important means take a little more time and care over it but do it quickly. Describe organisational procedures for saving and filing written communications? (4.2.10) We scan all the documents so there is always a back up file on the computer and then we file the paperwork into a folder and archive. Describe ways to verbally present information and ideas clearly? (4.3.1) Use number points, examples and be clear when presenting information. Explain ways of making contributions to discussions that help move them forward? (4.3.2) Always ask questions, recap information and listen carefully.


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