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Management Essay Topics & Paper Examples

CRM at Minitrex

Implementation of CRM at Minitrex Introduction: Customer Relationship Management is a strategy to develop strong relationships with the customer and to know more about the customer needs. Stronger relationships with the customers will help in the development of the business. CRM helps in understanding the needs of the customers by gathering the information about the customers, and this helps to market and sell the company’s products. CRM makes the use of technology and human resources for the development of the business. By implementing CRM Better customer service can be provided. Sales staff can work effectively. Can discover the new customers and retain the existing ones. For the effective functioning of a CRM, first the organization should understand about their customers…

Individual Learning

Work-study Enterprise (WSE), founded in 1994 in Matteson, Illinois offers childcare and early childhood education. WSE believes in developing the whole child and strives to show God’s love to all entering its doors. WSE enrollment is open to kid’s age 2 through 15 and offers a safe and positive environment for all. In addition, the organization offers before and after school programs, to include summer camps. A for-profit organization, WSE seeks to keep enrollment high in order to make child care cost affordable for all in the Chicago land area (Mitchell & Mitchell, Work-study Enterprise, April 4, 2013). SWOT Analysis Balanced Scorecard According to Blocher (2010), the balanced scorecard (BSC) is an accounting report that includes the firm’s critical success…

Project proposal

RESEARCH TOPIC PERFORMANCE APPRAISAL AS AN INSTRUMENT FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT (CASE STUDY OF CHEVRON) INTRODUCTION BACKGROUND OF THE STUDY “Performance appraisal is an evaluation of the appraisee performance in his or her job while potential appraisal helps in discovering the appraisee’s capabilities, skills and talents for development.”(Obisi, 1996). Worldwide, performance appraisals are used in nearly all organizations. There are different tools and number of goals that performance appraisals focus to examine individual’s performance and potential of development, (Leena and Twinkle, 2012: pg01-06). Therefore, the general area of our study is performance appraisal systems in organization. Only minority activities in personnel management are concerned with evaluating employees as individuals. Performance appraisal is a planned interaction between employees and their…

Project management

Introduction Project Management is an art of managing the resources in such a way that the project gets completed within the scope ,time and constraints defined for the project .Project is one time –activity to create an unique product or service. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives typically to bring about beneficial change or added value. This project involves opening a new multi cuisine intercontinental five star hotel restaurant in Kuwait satiating the tastes and desires of people belonging to various ethnic backgrounds. Using the project management principles we…

Word of Mouth

Abstract Word of Mouth is free marketing and advertising tool. So word of mouth isn’t just for multinational companies with huge marketing budgets. It’s for small, medium and large companies which can handle the word of mouth successfully. In this essay I have elaborate the Modern Marketing, word of mouth, how marketing can be still influenced by word of mouth and Advantages and Disadvantages of Word of mouth. Word of mouth is the passing of information from person to person by oral communication. Word of Mouth is a marketing tool for not only small businesses these days; it is working for medium as well as large businesses in 21st century. The study of marketing changed a lot in pass few…

The army crew team

Introduction By looking into the different outcomes for two teams, I answered question from four aspects and made recommendations on each aspect for what we can do when leading a team. Analysis and Recommendations 1. Group Design When Coach P. formed two groups, each member accepted individual analysis from skills to strength. Eight best were put in Varsity team and eight worst in JV. Coach P. didn’t set specified goal for both teams. Different from JV who could easily find target like skill improvement, team performance, Varsity, which already had eight best athletes, automatically standing on high start-line, having more difficult on setting specific target by themselves. Their target was vague – since their victory was merited, waiting for coach…

When being the boss isn’t enough

1. What types of power and what influence tactics are Ms Chan and Dr Gosling using? Ms Chan uses the legitimate power. Ms Chan utilises her position as the CEO of Central Health Aged Care Service to give authority to her staff. Both Ms Chan and Dr Gosling use the expert power. Ms Chan relies on her 20+ years’ experience and knowledge on finance and human resources management to make decisions and considerations. On the other hand, Dr Gosling uses his many years’ experience working at CHAC and as a well-known doctor, to influence the staff to agree and support his belief when he believed that he and the other medical staff were capable of treating the patient. Dr Gosling…

Max Weber – Bureaucracy

Describe the principles of organisation (sometimes known as the ‘classical organisations principles’) in a bureaucracy. What are the pros and cons of working in a bureaucracy? What was Max Weber’s contribution to the study of bureaucracy? At the beginning of the 20th Century, after the industrial revolution began, theories of classical management began to emerge. The industrial revolution was a massive turning point in history and the economic market was transformed for the better. The world average capita increased over tenfold (Maddison, Angus. The World Economy: Historical statistics, 2003). With the increase in the average income, there was an increase in jobs. The downside to this was that managers had a bigger workforce to deal with and were unsure how…

Importance of good leadership for a business

Leadership is the process by which an individual influences, motivates and controls the behaviour of others towards a specific set of objectives. Leadership is the composite of abilities and characteristics of an individual leader of the environment in which he operates and of the relationship developed between the leader and the led. It is very important to have good leadership for a business to succeed as employees will only follow a good leader and respond positively towards their direction. A good leader will have ability to obtain the highest quality from subordinates that they have the capacity to render. True leadership is a positive force, based on cooperation and mutual trust. A poor leader will often fail to win over…

Human resource manageent

Understand the difference between personal management and human resource management 1. 1 Distinguish between personal management and human resource management Human resource management is the study of human resources who are people and work in an organization. There are various definitions of human resource management. Armstrong (2009), states that human resource management is concerned with all aspects of how people are employed and managed in organization. This definition is broad and makes clear about human resource management. According to this definition HRM covers all the activities like human capital management, corporate social responsibility, knowledge management, organizational development, performance management, employee relation, reward management which happens in organization for managing people. In other definition Randawa (2007) describes human resource management refers…

Operations Management – Toyota

Introduction Toyota is the leading manufacturer of automobiles in the World today. Looking back at the history of Toyota, the company was on the brink of bankruptcy by the end of 1949, however Toyota has successfully gained the status of number one car manufacturer in the World and has held onto that status even though Toyota has faced massive hurdles over the past 5 years. A major factor to the success of Toyota is due to effective Quality Management in the form of company practices that have been replicated all over the World by major organisation’s to date. Toyota engages a stringent management system based on founding principles of operations management and excellence, such as the Toyota Production System (TPS)….

Risk management at wellfleet bank

The 2007-2010 financial crisis has brought credit risk and default to the forefront of the regulatory and political discussion. This case illustrates risk management in the world of corporate lending which is quite different from the retail, subprime, and mortgage lending at the root of the recent banking turmoil. It is also interesting because Wellfleet (actually, Standard Chartered PLC; ticker symbol: STAN) is one of the few banks which successfully weathered the 2007-2009 credit crisis. Chief executive Alastair Dowes has to decide if the risk governance process is adequate to uncover mega-risks in light of the current risk-assessment process and the credit decision regarding a $1bn loan application. Working for the Chief Credit Officer (CCO) as a senior loan supervisor,…

Project Manager Status Report

Provide a quick executive overview of the status of the project in this section It is intended for high level management so it should not get too much into the details of the project. However, it should highlight anything specific, which should be brought to their attention. The Scope/Schedule/Cost/Quality table above is a quick way to present a color coded dashboard for the status report. Typically a variance of +/- 5% will warrant a yellow cautionary color and +/- 10% will warrant a red warning color. For a project which needs tighter control +/- 2% and +/- 5% are used for these thresholds; whereas, other projects with less strict control may use 10% and 20% variances. The percent complete here…

Change and the Management of Change

Change Management Planning, Implementing, controlling, and reviewing the movement of an organization from its current state to a new one Causes of Change External Incremental (Evolutionary) •Occurs slowly over time (fuel-efficient cars) Dramatic (Revolutionary) •Can cause many problems especially if unexpected •Might lead to total rethink of operation of organization oBusiness Process Re-Engineering Business Process Re-EngineeringFundamentally rethinking and redesigning the processes of a business to achieve a dramatic improvement in performance Globalization-Increasing interdependence for countries’ economies through free trade and multinational company investment •New opportunities to sell products in other countries •Increased competition from products made more cheaply in other countries-often by multinationals •Use either pan-global marketing for localization strategies •Achieve and try to maintain a competitive advantage Technological Advances-Leading…

What Makes an Effective Leader

What makes an effective leader? Is a leader born, or can they be made? This paper will attempt to answer these questions and explain what it takes to become a truly effective leader. First we will discuss what an effective leader is exactly, and then move on to describing what it takes to become someone like that. What makes a truly effective leader? Are effective leaders only found on the battlefield or the sports arena? No, leaders are found everywhere. Teachers, welders, students, laborers, managers, the list can go on and on. Leaders are found everywhere. According to Lussier & Achua (2013), “Leadership is the influencing process of leaders and followers to achieve organizational objectives through change.” So, in essence,…

Toyota production system

Introduction The success of Toyota Motor Company is due to the unique reduction systems that focus on continuous improvement and just in time management. Toyota has created a decentralised structure that encourages employee participation and team working. Toyota incorporated concepts just as supply chain management and inventory management to create high quality automobiles and gain a competitive edge in the highly competitive global automobile market. Toyota’s success and its lean manufacturing philosophy have been widely studied. The Toyota manufacturing system is centred on achieving a high level of productivity. The company has a unique approach to problem solving and it continuously trains its employees. The Toyota Production Systems is based on the lean manufacturing philosophy that seeks to minimize wastages and…

Blue Streak

What suggestions would you offer to Art to improve his operation? It seems as though, Art prematurely opened the two locations in neighboring states. Because Art was a constant figure in his other locations from inception, the vision that he had for those locations were taught and able to be practiced to his standards. There are at least three areas in which this operation can be improved. It is clear that art believes that the common denominator in the success of all his other locations is his presence. At the locations in neighboring states his managers feel as though, he frequents the locations too much. There is a clear disconnect in his intent and their out look of the situation….

Harley-Davidson’s Just-in-Time (JIT) Journey

Case Summary This case is about the Just-in-Time (JIT) implementation at Harley-Davidson Motor Company. After World War II, they faced with competition from Japanese companies, which were able to produce better quality motorcycles at comparatively lower cost. Harley-Davidson found that there were three most important practices of Japanese companies, which differentiated their production process from that of others: JIT manufacturing, employee involvement, and statistical process control. Harley-Davidson adopted those three principles and formulated different strategies to make this move possible and to make its manufacturing processes as efficient as that of its Japanese counterparts. The company finally succeeded in achieving its goals of reducing the cost of production, improving quality, and increasing its market share. With the company again getting…

Correlation Paper

Correlation Correlations measure the relationship between two variables. Establishing correlations allows researchers to make predictions that increase the knowledge base. Different methods that establish correlations are used in different situations. Each method has advantages and disadvantages that provide researchers information that is used to understand, rank, and visually illustrate how variables are related. The Pearson’s, Spearman, Kendall Rank, and positive and negative correlation are methods used to establish a correlation between variables. The Pearson method is a simple linear correlation used or illustrate how strong of a relationship two variables have. The Spearman method ranks data by order or name and is often used because the equation is simpler than Pearson’s. The Kendall Rank method measures the strength of dependence…

THE TASK OF PURCHASING AND SUPPLY MANAGEMENT

It should be emphasised from the outset that purchasing and supply management is executed as an integrated part of the firm’s broader management (as part of the logistics management or supply chain management approach) Purchasing and supply PLANNING is part of the firm’s general planning, mainly because the continuous supply of raw materials components & services is of a strategic importance to the enterprise. The supply market is just as important for the firm’s survival continued profitability as the sales market is the firms own product. Firm’s general planning must be integrated. The ORGANISATIONAL STRUCTURE of the purchasing and supply function should be aimed mainly @ linking into the firm’s overall structure in the most effective way. The purchasing and…

Motivation and Emotion Worksheet

Discuss the following as a team and provide a brief summary of the each discussion. The word count for individual answers may vary but your responses should total 500- to 800-words for the entire worksheet. 1. Describe three approaches to motivation. Explain how each approach affects motivation. The first being instincts which are the patterns of behavior that are biologically determined rather than learned. People as well as animals are preprogrammed when born with behavioral and survival instincts. The second being incentive approach. I feel that I’m more motivated when there is some incentive involved because I know at the end of the day I am going to be rewarded for my assistance. The third would be arousal approach where…

Ethical decision making for Procter And Gamble

 Procter & Gamble (PG) is a global investor, a company that is always on top of marketing and reinforcing its brand names as being at the top of the pack. One example of how the company has used social media to reinforce its brand and then offer a short term income play. The creativity in marketing today can be amazing when one uses social networking in combination with brand awareness. And this type of quick thinking and awareness can set a company apart, contributing to sales. Procter and Gamble is a great example of this. P&G has a purpose to keep current on events that happen through the day that could have an impact on its brands. It looks for…

Summary of Chapter 6 Analyzing Consumer Markets – Marketing Management book by Kotler, 2012

CHAPTER 6 – Analyzing Consumer Markets The aim of marketing is to meet and satisfy target customers’ needs and wants better than competitors. Marketers must have a thorough understanding of how consumers think, feel, and act and offer clear value to each and every target consumer. Successful marketing requires that companies fully connect with their customers. Adopting a holistic marketing orientation means understanding customers— gaining a 360-degree view of both their daily lives and the changes that occur during their lifetimes so the right products are always marketed to the right customers in the right way. Consumer behavior is the study of how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy…

bpo management system

1. Introduction 1.1 Purpose This document describes the high level design for the CHART/EORS Intranet Mapping Application and the CHART Internet Mapping Application. The purpose of this design is to show the high-level technical approach to meeting the requirements defined in system requirements specification. This serves to identify the architecture of the system and high-level interactions between major system components. 1.2 Objectives Identify and describe the software architecture for the system. Provide high-level approaches to various technical challenges. Provide a guide for future development efforts, such as detailed design and coding. 1.3 Scope This high level design encompasses the approach for meeting the requirements as defined in the documents CHART/EORS Intranet Mapping System Requirement Specification and CHART Internet Mapping System Requirement…

Introduction

Outline and Introductory Paragraph Worksheet Create an outline and introductory paragraph in preparation for writing a complete Personal Plan due in Week Five. Use the following information to assist you with the content of your outline and introductory paragraph: Ethical Lens Inventory results. Career Interests Profiler results Career Plan Building Activity: Competencies results Your SMART goals, including those identified in the University of Phoenix Material: Goal Setting Use the following to assist you with the writing of your outline: Sample Outline in the CWE MyFoundationsLab: The Writing Process MyFoundationsLab: Prewriting Outline: Introduction 1. Topic Comparing my career interest results with my prior personal opinion a. Subtopic Understanding my strengths b. Subtopic How SMART goals fit in. 2. Topic Competencies Results…

Case 6.6

Charles Tollison, Audit Manager 1. I strongly believe that Charles Tollison is qualified for a partnership position as he puts in long hours worked year-round and solves the most difficult accounting/auditing issues. He is considered the “technician” of the company because of his abilities of micromanaging his jobs and being involved in every aspect of them. It shows that he cares for the company; but he needs to invest more time in getting more clients, contracts for the organization, rather than spending all of his time solving accounting/audit issues. These are matters that someone else can handle in order for him to qualify as a partner. 2. I strongly believe that the firm did not treat him fairly. They know…

Management

Your safety is important, updates have successfully prepared the enclosed form to report identity theft to creditors. Would you mind going to our website to fill out the customer information so that your order can be processed with our new database software? We are now offering RapidAssist, a software program that provides immediate technical support through our website to your employees and customers. To provide better service, a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new parking lot, a new restriction policy has been activated for “A” vehicle permits. The credit union now prohibits the cashing of…

Graft and Corruption

A Report On the Subject Public Personnel Management Masters in Government Management Pamantasan ng Lungsod ng Maynila August 3, 2003 DEFINITION GRAFT AND CORRUPTION WHAT IS the exact definition of Graft and Corruption? GRAFT – is the acquisition of gain or advantage through abuse or misuse of one‘s position or influence, whether in politics, business or any other undertaking. It is an act performed by a civil servant or a group of civil servants, acting alone by himself or by themselves, without involving any person outside the bureaucracy or jeopardizing the performance of duties by another bureaucrat. – It refers to the acquisition of gain in dishonest or questionable manner. CORRUPTION – has been defined as the misuse or abuse…

Business Management

What different persuasive approaches would you use on the following audiences: a boss, a peer, a challenging person, or an open-minded person? I believe the approaches will and must differ if you want to be successful. Persuasion is meant to win others over, not to defeat them. Therefore, it is important to be able to see the topic from different angles in order to anticipate the reaction others have to a proposal. Since individuals in each of the roles you have listed are typically going to have their own biases and priorities, the message approach needs to be tailored to best win them over. Boss: this is who is prominent in a department or organization to accomplish company goals and…

Brannigan Case Analysis

 Strengths: Brannigan Foods’ Soup Division has the largest soup market share in the United States at 39.8%. They are willing to change and have the capital to do so.  Weaknesses: The soup industry as a whole has been on a consistent decline over the last several years. Brannigan’s has wasted money acquiring small businesses that have done little to nothing for profits. They have also been developing different types of soup in which only 1 out of 100 is actually well received by consumers.  Opportunities: They have the potential to be the leaders in healthy canned soups that are offered in a variety of trendy flavors. Brannigan Foods is already a well –established brand with many loyal followers who can…