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Management Information System – Nokia Essay

1.1 History of Nokia

Nokia started as a wood-pulp mill in southern Finland and started to manufacture paper in 1865 by engineer Fredick Idestam. Since the demand for paper and cardboard was high and there was European industrialization, Nokia become successful. In 1895, Nokia is passed to Gustaf Fogelholm. In 1920s, the Rubber Works started to use Nokia as their brand name. Nokia produced footwear, tyres, rubber bands, industrial as well as raincoats. After World War II, the Finnish Cable Works, which was a company that had increased its market share massively as there was increasing demand for power transmission, telegraph and telephone networks.

Over a period of time, the ownership of the Rubber Works and the Cable Works companies consolidated. In 1967 the companies were merged to form the Nokia Group (link to Nokia company logos). The products of the Finished Cable Works were cables for telegraph and telephone networks. In 1960’s, research was conducted into semiconductor technology by Nokia´s Cable Work’s Electronics department which was established in the 1960. This marked the beginning of Nokia into telecommunications.

In 1967, the digital switch (Nokia DX 200) which was developed by Nokia. Nokia DX 200 was equipped with high-level computer language and Intel microprocessors which had gradually evolved into the multifaceted platform that is still the basis for Nokia’s network infrastructure today.

In 1981, Nordic Mobile Telephony (NMT) was formed by Nokia. It is the world’s first multinational cellular network.

At the end of the 1980s, Nokia developed a a common standard for digital mobile telephony which was Global System for Mobile Communications (GSM). In 1991 Nokia made agreements to supply GSM networks to nine European countries and by August 1997 Nokia had supplied GSM systems to 59 operators in 31 countries.

During the 1980s, Nokia’s operations rapidly expanded to new business sectors and products. Nokia was a large television manufacturer and the largest information technology company in the Nordic Countries in 1988.

Nokia’s telecommunications and mobile phones divisions supported Nokia during the deep recession in Finland at the beginning of the 1990s. In May 1992 Nokia changed its business strategies to fully focus on telecommunications. The company’s 2100 series phone was an amazing success. In 1994, the goal was to sell 500,000 units of phone but Nokia sold 20 million. In 1999, Nokia launches the Nokia 7110. It was a phone that had rudimentary web-based functions, including email. Then in November 2001 Nokia launches its first phone with a built-in camera, the Nokia 7650, and in September 2002 its first video capture phone, the Nokia 3650.

In 2005, Nokia sells its billionth phone – a Nokia 1100 – in Nigeria, and global mobile phone subscriptions pass 2 billion. Two years later, Nokia is recognised as the 5th most valued brand in the world.

By 2010, smartphone market is growing and competitors such as the iPhone and Android-based devices are affecting the sales of Nokia. However, Nokia realises it and is on its way to beat its competitors.

1.2 Mission and Strategy

Nokia’s mission is simple: Connecting People. Nokia aims to build great mobile products that enable billions of people worldwide to enjoy more of what life has to offer. Nokia’s mission statement is powerful. Connecting people from all over the world is what Nokia planned to achieve. The mission statement of Nokia can be seen in its logo. Its mission statement is so powerful when people think of Nokia, they will immediately think of its mission statement. In order to achieve Nokia’s mission, Nokia has formed a strategic partnership with Microsoft in the hope to conquer smartphone market.

Nokia-Microsoft ecosystem will deliver differentiated and innovative products with unrivalled scale in terms of product breadth, geographical reach and brand identity. On the other hand, Nokia’s strategy is to is to leverage its innovation and strength in growth markets to connect even more people to their first internet and application experience Nokia will continue the renewal of its Series 40 platform in QWERTY, touch & type, dual SIM, Nokia services, including Maps, Browser, Life Tools, Web apps and Nokia also develops its assets (platform, software, apps) from time to time to bring a modern mobile experience to consumers and enable business opportunities for developers.

1.3 Business Process

Every company has its own business process in order to carry out its business activities such as planning, managing, production as well as sales in order to achieve the company’s goals. The same goes to Nokia Company. People are important to any organization as they are the asset of all the company while customers are equally vital as without them, the company will not be able to sustain the business. In Nokia, the management of people or employees is stressed. Nokia uses Human Resource Management System to manage its company personnel. On the other hand, to manage a good relationship with the customers, Customers Relationship Management (CRM) which is under Knowledge Management System is used.

As in planning for Nokia’s future plans, Decision Support System (DSS) which is under Knowledge Management System is used to help managers to make decisions. The managers or leader of Nokia need to make tremendous decisions daily in operating Nokia’s business. In order to make Nokia’s business more productive, Supply Chain Management System is used to interlinked Nokia’s supplier, manufacturers, sales and logistics providers as well as customers. In conclusion, the business process of Nokia is carried out with the help of information technology and information system.

1.4 Leadership Team

Stephen Elop is the President and CEO of Nokia Corporation. He is Nokia Board member since May 3, 2011 and Nokia Leadership Team member and Chairman since 2010. He joined Nokia as President and Chief Executive Officer as of September 21, 2010. He is assisted by Nokia’s Executive Vice Presidents.

2.1 Knowledge Management (KM) Information System
2.1.1 Introduction

Knowledge Management is the discipline about learning, managing, and using the knowledge in terms of people, organization, technologies, technique, and other knowledge-based things. As the environment of cell phone industry has become more challenging where Nokia has to face a series of competitor such as Apple. Inc, Sony Ericsson and Samsung Company, adapt into the new business world, survive in the market and make profit. In order to achieve these objectives and improve business performance in this knowledge era, elements such as critical thinking, creative and innovation, technology usage, ability and knowledge of employees are extremely important. Therefore, knowledge management information system is used by Nokia in order to keep up the pace of competitors and to improve the value and performance of the organization. Basically, there are three approaches to knowledge management which are system-theoretical, humanistic approach as well as sociotechnical approach.
i) System theoretical approach

System theoretical approach is the study of managing the information that can be applied.
ii) Humanistic approach
Humanistic approach is the study of how to manage the people or employee as well as emphasizing on leadership of every level of management.
ii) Sociotechnical approach
Sociotechnical approach is the study of the system that combines the advantages that can be achieved from both of the previous approaches. Knowledge management system that have been applied by Nokia is not necessary to be a computer system but it can be the process of various knowledge management activity such as organizing and utilizing the information, as well as other business action like strategic planning, solving problem and decision making.

Input, Process, and Output
Basically, there are three main elements in this information system which represents the input, process and output of the system respectively. These elements are people (input), process (process), and system (output).

2.1.1 Input (People)

The system will enable Nokia company to form a long term program team which will last for one and a half years to unite the members and make sure everyone is on the right path towards the goal. Members are required to over communicate at every levels and the culture of knowledge sharing and
collaboration must exist within the group.

2.1.2 Process (Process)

In the process, a product taxonomy will be created to define the management process and the content acquisition for every source. In order to ensure all employees are able to access to validate the system, clear use cases are created. During the process, key metrics such as customer satisfaction, knowledge management cycle time, and other business aspect are defined. The process of information sharing also occurs within the group. The process also will identify the modification of Nokia business process.

2.1.3 Output (System)

The output of the system is the better performance of business and higher ability of Nokia’s employees which represented by the knowledge management system. There is a mirror test system which enables the employee to access for testing as well as the demo of new information. This knowledge management system emphasize on the stability and efficiency of the employee that lead to higher business performance of Nokia.

Diagram 2.1.1: Input, Process and Output of Knowledge Management System

2.2 Supply Chain Management System (SCM)
2.2.1 Introduction

In order to ensure the entire product delivering process is undergoing correctly in term of date, destination, and quantity, Supply Chain Management (SCM) System is used by Nokia. One of the examples is Nokia-China has established an important department called Supply Logistics. Aspects such as production, material planning, resources allocating, inventories management, shipping and other supply chain activities are related to this department. The modern logistics is being described in term of the process of planning, organizing and controlling the flow and storage of products and services and these definitions are prompt to ensure customer satisfaction.

The logistics activities can be divided into three parts which are supply logistics, business logistics and also sales logistics. The supply chain management system is an operational management technology that helps to manage Nokia’s activities involved from producing a product from raw materials until the delivering of the product or service to the customers. The supply chain management is the expansion version of the integrated management of logistics with the goals to connect supplier’s partner, production and customers.

2.2.2 Input

In this phase, customer order and the planning of manufacturing element are the main element for the system. The Nokia supply chain management system will receive the customer’s orders and start the planning of the manufacturing element such as resource preparation and distribution for production. The information about the delivering destination, type of product and quantity also will be identified during input processes.

2.2.3 Process

During this stage, the supply chain management will complete the production proposal based on the information retrieved from the input stage. The system will allocate the production work to the available factories and distribute the amount of production based on the factor such as amount of worker and geographical reason. At the same time, the system will now start planning on the shipment schedule for the product as well as preparing the export quarantine QA form.

The system will have to arrange the transportation route such as truck on land, cargo ship on sea or the flight on air, based on the location of final destination of products delivered. Once the products are finished, the production department staff will be required to attach a job ticket on the product in term of variance or not variance. Besides that, the system also needs to confirm the payment in order to release the shipment of the product as well as ensure the products are in good condition.

2.2.4 Output

After the finished products are prepared to be delivered, the system will make the auto billing and perform the customs declaration. The goods will now be delivered to the final destination of the order via the decided route based on the efficiency of the route.

2.3 Human Resource Management System (HRMS)
2.3.1 Introduction

HRMS is the structure and system which is progressing at the joint between human resource management (HRM) and information technology (IT). It combines HRM as a discipline and in precise its basic HR activities and processes with the information technology field, whereas the programming of data processing systems evolved into standardized procedures and packages of enterprise resource planning (ERP) software. In Nokia, HRIS helps it to automate and manage their company’s activities, including human resource, payroll, and management, accounting activities. Throughout the process, HRIS able to allow strategic analysis of key business trends for better planning and informed decision-making.

HRM is in charge of appealing, choosing, training, assessment, and rewarding of Nokia’s employees, also to manage an organization’s workforce. HRM also involve in overseeing organizational direction and philosophy, and guaranteeing obedience with employment and labour laws. HRM can be classifies into five main activities, which are Employee Record Management, Promotion and Recruitment, Training, Evaluation, Compensation and Benefits Management.

1. Employee Record Management(ERM) is an electronic and digitized system which allows Nokia members to modernise key administration tasks in easier way without looking back at filing cabinets, spread sheets or other complex processes, for example, using Microsoft Access to keep all personal info in soft copies. ERM keep and organize all personnel records of all organizational members by Human Resource department to satisfy laws requirements, for tax calculation and deposit and periodic reporting.

2. Promotion and recruitment of present and new Nokia’s employees both can be nominated by automating the process through searching database of applicants and present employees with precise requirements. Announcement of position vacancy through intranet, that works and supports Web application within organizational network able to reduce time and spending for open recruitment by allowing wide exposure.

3. Training of Nokia’s employees to increase and improve employees’ knowledge and skills is one of the important functions of Human Resource. Multimedia software training which include 3D virtual reality simulated environment using information technology cuts training costs intensely, at the same time, reduces the risks and time taken in actual and traditional way of training.

4. Evaluating performances of Nokia’s employees periodically by supervisors, then up flow to Human Resource department is important to review individual working ability and to analyse future possibilities and planning. Employee’s practical capability, communication skills, professional behaviour and general performance are included using evaluation software to standardize the evaluation process and future comparison.

5. Compensation and benefits management that involves in Human Resource management which includes salary, wages, commissions and bonuses earned by individual and other benefits such as health and life insurance, and leave days, meanwhile, programs use by HRM could calculate pay and taxes automatically. All these are essential to encourage and compensate Nokia’s employees so they would improve and perform better in future, soon generate greater achievements for Nokia.

2.3.2 Inputs

The input function of HRMS offers the capabilities needed to get the human resource information into HRMS. Some of the main things that must be established are the procedures and processes required to gather the essential data. In other words, they are the how, when and where the data will be collected. After collection, data must be entered into the system after classification. Once the data has been inserted, it must be authenticated to guarantee that it is correct. Validation tables may be used to determine if the data is acceptable. The system should have the ability of effortlessly updating and changing the validation table. For example, while open recruiting for new employees, personnel information and resumes are well kept and computerized in accordance to their experiences and performances.

2.3.3 Process

The process or data maintenance in HRMS function is responsible for the actual updating of the data stores in the storage devices. As changes arise in human resource information, these should be attached into the system. As new data is brought into the system, it is often necessary to maintain the
old data as future reference. For example, evaluation of employees’ performance by supervisors are noted and gathered with constructive upcoming steps and suggestions, current salaries fixed and planned increment of salaries in certain periods, and keep updating the latest information about employees include personal details.

2.3.4 Output

The output function of an HRMS is the most acquainted one because the majority of HRMS users are not involved with collecting, editing/validating and updating data, but they are concerned with the information and reports produced by the system. Most human resource reports contain of selecting sections of the total population for further assessment, performing some type of calculations, using the population and providing a report containing specific information concerning the particular population and the calculation of results.

The demands on the output function are the major factors that affect the specific type of software to be used. For example, departments of company are assessable into database of company with exact and current information enables to ease the process of planning and implementing new ideas and projects, information of talented and capable employees are displayed when there are vacancy for certain positions.

Diagram 2.3.4 Input, Process and Output of Human Resource Management System

3.4 Information Requirements
3.4.1 Knowledge Management System

There are three levels of management which are strategic level, middle level, and operational level that need to acquire different information and make different decision based on the levels of management respectively. Examples of the scope of technologies for knowledge management are business intelligence, document management, intelligent agents, knowledge resource directories, groupware and collaboration technologies, and other related technologies. The below is the information requirement for the three levels of managements:

Strategic level

Strategic level of management makes long term planning and decision for the company and a great deal of uncertainty is involved during the process. The knowledge management information system provides the strategic level management with analytical information such as data mining and data warehousing, and application of other information system such as decision making system, business intelligence, and other related information system. The knowledge management systems improves the usage of these information systems by the members of the organization and retrieve data to make strategic planning and gain competitive advantage. There are some technologies are enabled as well to contribute to the strategic planning decision making process such as intelligent agents, data analysis, and reporting tools.

Middle level (Tactical Planning)

The middle level management that makes tactical planning can retrieve information such as asset management from knowledge management information system. Information or skills such as intellectual property, knowledge valuation, knowledge repositories document management, and content management can be acquired from the knowledge management system. As an example, the document and content management as well as the knowledge valuation allow middle level management makes better and more precise planning such as working capital, budgets formulating, production scheduling. Tools that can help in this management level are document management tools, knowledge maps and library systems.

Operational level

The knowledge management system plays an important role in this level of management because the system provide information that help to increase Nokia’s operational worker’s ability as well as introducing new way to smoothen the business operation process and improve efficiency. Types of information that can be retrieved from this system are transactional (case-based reasoning, help desk application, service agent support applications), process (Process improvement, lessons learned, methodology, quality management), and developmental (skills development, staff competencies, learning and teaching). The technologies available are process management tools, rule-based expert system and computer based training.

3.4.2 Supply Chain Management

In Nokia-China , the supply chain management system can help out the performance of the company as the system has the following function:
i.) Improve the efficiency and the exchange of information between organization by simplifying the management.
ii.) Provide the goods and services to the customers within a shorter period of time.
iii.) Fully utilize the available resources.

Strategic level

The information that can be acquired by this strategic level manager are strategic alliance formulation, focused customer service analysis, development and refinement of ability and chances where all these information are help in strategic planning. This allows manager makes strategic planning and decision to achieve higher business performance in long term.

Tactical level

There are two type of information that can be acquired from the supply chain management system:

i) Decision analysis

The decision analysis information helps Nokia’s managers to do their planning and scheduling with information like route of transportation, inventory management, network location configuration and also vertical integration with the third party.

ii) Management Control

The management control provides the measurement information such as financial, assets, productivity and quality that enable the manager of Nokia to do effective budgeting and controlling the product quality.

Operational level

Under operational level management, the information that is required are mostly related to the transaction-based information such as order entry, shipping details, pricing and invoicing, order verification and customer inquiry. These information allow Nokia’s operational manager to make a better performance in especially the production lines as well as increase the effectiveness and efficiency of the production work.

3.4.3 Human Resource Information System (HRMS)

Strategic level

At strategic management level of Nokia Company, HRMS is used mainly for formulation of long term plans to make decisions by company’s decisions makers, such as Chief Executive Officers and other active stockholders. Information requirement in this level will be external, very wide and aggregate in nature. HRMS is used to improve the organization’s consciousness of its surroundings situation and its competitive position in terms of attraction and maintenance of talented individuals that could contribute in its competition of certain industry.

HRMS is important in strategic management level for the top users to access into information, for example the effectiveness, profitability and cost of different departments members, the availability and cost of raising new internal talent pool, total cash need and capital equipment needs to upgrade existing employees and to make decisions whether to increase or reduce costs of human resource in overall. The enterprise widespread decision support system (DSS) is a HRMS that supports decision at the top management. Here, the HRMS is more interactive and is capable of developing decision models on many tactical issues.

Tactical level

At the middle or tactical level, normally derives from informal sources and is collected, evaluated, investigated and measured by the manager personally. HRMS is uses to evaluate and report on the organizations activities such as, over shooting of expenses on overtime payment for employees, estimation of funds by competitors to train and improve their employees, new legislation and labour laws, industrial relation HRM trends, and so on.

Statistical analyses, predicting, investments, appraisal models by HRM are important for future planning of a company, such as forecasting the amount of human resource needed while opening a new franchise company within or outside country, how much to invest to generate better production of products and services, and other future planning that relates to other departments. The importance in this level is shifting from EDP level to management information systems (MIS) level with more inquiry and report generation flexibility. This is intended for middle level managers to control operation, matching budget or projection.

Operational level

In operational level, Nokia is interested in mechanizing processing of routine information, where the information required is largely internal, well defined, narrow and detailed. HRIS focuses is on data storage, processing and information flows at operational level of organization. Information required in this level is linking to routine or short term information needs of the organization for example, working hours of part time employees, rate of pay per hour, detail of employees deductions and additions, attendance records of the employees, or daily working syllabus and requirements by supervisors or HRM, with the purpose of wages examines details of the time each man spent on individual work during the week or month.

Due to its capabilities to provide information for processing transaction of the organization, the information system is known as Transaction Processing System or Data Processing System. Some examples of information provided by such systems to other departments such as Finance and Production Departments are processing of orders, posting of entries in bank, evaluating overdue purchaser orders etc. In HRMS it is called Electronic Data Processing (EDP) which enables data and files storage. HRMS is mainly accessible by all the operational level operators, but only showing the basic information of each and every of the employees.

Management Activity Level| Human Resource Management

Strategic| Strategies for recruitment, salary, training, and benefits. Analysis of shift pattern of employment, education and wage rate etc.| Tactical| Variance analysis in hiring and firing, cost of recruitment, composition of skills inventory, cost of training, salary paid, and distribution of wage rates.| Operational| Decision on hiring, training, termination, changing pay rates and issuing benefits.| Table 3.4.3Matrixes of Management Activity Level and Human Resource Management (R. Panneerselvam)

Chapter 4: Importance of Each Information System

4.1 Importance of Knowledge Management System

As the business world is getting more competitive since the advantage of technologies and changing of customer preference and buying trends, company like Nokia need to improve the overall ability of the organization in order to maintain the market status. Effective knowledge management can lead to a greater revolution in business such as bringing innovative elements into business in order to create new innovative product or services. As the knowledge management system can help to improve the ability and knowledge of the workers or managers, therefore, the overall performance of everyone in Nokia can be improved. Eventually, Nokia is able to gain competitive advantage by employing higher knowledge-based worker and achieve greater business performance in the market.

4.2 Importance of Supply Chain Management System

One of the key factors that enable the company to gain competitive advantage in the market and improve business performance is to have an effective and efficient SCM system to work on daily operations. The SCM system plays an important role in Nokia since it is related to other business activities such as marketing, customer relationship management and product sales. By having a good supply chain management system within the company, Nokia is able to achieve competitive advantage such as low-cost production and value-added service.

Diagram 4.2.1: Importance of Supply Chain Management System

4.3 Importance of Information System towards Organization

An operative HRIS delivers information on just anything Nokia needs to track and study about employees, former employees, and future employees. With an appropriate HRIS, Nokia’s Human Resources staffs enable employees to do their own benefits updates and address changes, thus freeing HR staff for more strategic functions. Additionally, data necessary for Nokia’s employee management, knowledge development, career growth and development, equal treatment is facilitated.

Finally, Nokia’s managers can access the information they need to legally, ethically, and effectively support the success of their reporting employees. The Human Resources Information System provides details on administration, payroll, recruitment, and training. This system is expected to deliver valuable results to their human resources division and their organization as a whole. It is a critical tool that aids management in making strategic decisions. An HRIS can attest to be useful in the following ways:

* Management of all Nokia’s employee information.

* Reporting and analysis of Nokia’s employee information.

* Company-related documents such as Nokia’s employee handbooks and safety guidelines.

* Benefits administration comprising enrolment, status changes, and personal information updating.

* Complete incorporation with payroll and other Nokia monetary software and accounting systems.

* Candidate tracking and resume management.

5.0 Impact of Usage of Information System
5.1 Advantage of Knowledge Management Information System

First of all, the knowledge management system enables the business analysis to collect more precise report in a shorter period of time by retrieving only the important and relevant information from the documents. The knowledge management system provide more significant advantage to Nokia that business is conducted globally where the system allow the manager from different location to communicate by using the accurate and relevant information that facilitated by the knowledge management system.

Besides that, the systems also offer intelligent search which only search for the relevant information that helps the managers in their decision making g process. Furthermore, knowledge management system also helps to improve Nokia’s customer services as the system can adapt the customer feedback and provide a better solution or services to the problem faced.

5.2 Disadvantage of Knowledge Management Information System

One of the disadvantages of using the knowledge management system is the inability of the system to consistently deliver the expected performance in term of information retrieving. Other than that, integrating information technology to knowledge management requires acceptance from all aspects of an organization.

5.3 Advantage of Supply Chain Management System

Supply Chain Management System allows Nokia to provide faster responses to customer needs as the advancing information technology able to shorten the time of good product delivering. The system also changes the focus of the operation from forecasting into customer demand which maintain providing efficient service at the same time. The system also using small variation of management in order to be fault-tolerance in case the unexpected accident or any damage to the system occurs. The examples of the events are the delay of receipt issue, damage of material or product and incorrect deliver destination. Other than that, the system also maintains the low inventory level with the aim to decrease the burden of stock and material as well as improved the turnover rate to ensure the fully utilization of the stock.

In term of saving cost in transportation, the system has made an innovative change which gathers the shipment of small quantities with great quantities of integrated transport where this change will decrease the cost of transportation. As the system has strengthen the requirements of quality of the product and the improvement on quality control, production process are controlled well to make sure no damage is occurred and the quality of the product is maintain before delivered to customers. There will be reduction happens in the inventory that attributed to the use of supply chain information system. The company can actually use the saved money from the reduction to spend it in other resources.

5.4 Disadvantage of Supply Chain Management System

Even though the usage of the supply chain management is able to bring out a lot of advantages to Nokia, yet there are still some barriers or disadvantages. In order to create a great-performance and high-security supply chain management system, a large amount of investment of time and money is required to be made into aspect such as machinery, customer needs, shipping planning and supplier selection.

5.5 Advantage of Human Resource Management System

Human resource management system is a system that human resource department used to manage the process of recruitment and keep all the date and records of all the employees under Nokia company. There are a lot of benefits can be obtain from this system. A case in point, all the data and records are gathered together in one system for external as well as internal use. By this way, it allows the management team to easily access to the details of each and every single employee in their company. Besides that, this system also makes use of the advance of technology with the big storage of data that can store thousands or millions of employee’s data and records.

Furthermore, the information in the human resources management system are more accurate compare to the manually records data. There will be no changes or errors made after all the details are key in. Besides that, the data can only be access by the members allowed with high privacy and password. As such, this system can protect the privacy of the information of their company. In addition, not only the managers, the employees can also get all the human resources information in a high speed and not need to personally go to the human resources department to ask for the information needed.

5.6 Disadvantage of Human Resource Management System

On the other hand, there are also some disadvantages of this system. Although everything can be computerize, but human error might occurs during the process of input. There might be some typing errors or wrong information that key in into the wrong profile. Therefore, the person in charge has to beware of these mistakes to be happened. Next, the technology of this system has to be upgraded as there might be not enough application to support the system of the current human resources needs. This upgrading of the technology might cause to the increment of expenses happen as the system upgrades are very costly. Last but not least, the demands of the expertise in the information technology are high and these expertises are getting lesser and lesser. It is being more difficult to find a qualified person in this field.

Chapter 6 Conclusion

In a nutshell, information technology (IT) is important to all organization in order to attain competitive advantages and success in the competitive world. Nokia understands the importance of utilizing IT and hence Nokia involves the use of IT in the company.

Information system helps Nokia to make decisions in strategic, tactical and operational levels of Nokia. We get to understand why information system is so important nowadays and why is it there is a growing trend of people or organization using IT. In Nokia, Knowledge Management (KM) System helps it to learn, manage and use the knowledge of people, organization, technologies, technique as well as other knowledge-based stuffs. On the other hand, Supply Chain Management (SCM) System helps Nokia to manage the activities from procurement of products to handling Nokia’s products to the customers.

Resource Management (HRM) System helps Nokia to manage its personnel in a better way. From this assignment, we understand that information technology (IT) helps Nokia in surviving in the competitive cell phone industry. IT helps a company to remain competitive in the growing competitive market. Now we understand why Nokia can remain competitive in the market as Nokia utilize massively information technology


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