1.1Outline ‘guidelines, procedures and codes of practice relevant to personal work.
There are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, taking minutes for team meetings as well as other procedures.
1.2Explain the purpose of planning work and being accountable to others for own work
The purpose of planning before attempting any work is to create a realistic time frame in which you wish to complete the work to a good/high standard and if you’re an employee, the employer has a right to check if work is up to standard
1.3Explain the purpose and benefits of agreeing realistic targets for work
The purpose for agreeing realistic targets for work is to keep everyone on task and focused on accomplishing a target that is obtainable, not out of reach. This way, everyone can work towards effectively reaching targets efficiently instead of struggling to achieve the impossible. The benefits include fast and reliable compliance and completion of tasks at hand
1.4Explain how to agree realistic targets
When speaking to a senior employee you will gain respect by being straight about how much you can do. If you set too easy a target for yourself you won’t be pushed to improve yourself and it will be clear to your senior employee or your employer. If you make it impossible to reach they will be unimpressed by your inability to work out how long you need and missing the deadline
1.5Describe ways of planning work to meet agreed deadlines
First you need to prioritize your work. That is, place the most important job at the top; the least, at the bottom. When judging priorities, you need to do several things: firstly you need to determine what is required in the given task. This is the number of jobs that need to be done. Second you need to figure out what is required. If you’re doing something that’s not necessary, eliminate it. If you’re doing something that’s necessary but is not required of you personally, you need to delegate it. And lastly if someone can do a certain job better than anyone else, delegate the job to that person .
1.6Explain the purpose of keeping other people informed about progress
The reason why you keep colleagues up to date with progression is so that they know what targets to achieve and whether or not they can meet the deadline on time also it helps to outline and set objectives. If you’re behind on a piece of work it is also helpful for colleagues to know progression so they could pick up the slack
1.7Explain the purpose and benefits of letting other people know when work plans need to be changed
It respects people’s time and allows people to be prepared for work, mentally and physically. It is respectful of the other person’s time to give them a good idea of what and how you want them to do the task and when they need to start. If these plans change, respect demands that you inform others involved of the changes to these plans
1.8Describe types of problems that may occur during work
There are many different types and severities of problems that you come across in your working life for example bullying, disgruntled workers and harassment are some of the major examples. But problems such as the printer running out of toner, work not saving properly and power cuts are less severe but can also cause workplace stress.
1.9Describe ways of seeking assistance with getting help to resolve problems
Any technical fault that involves your computer you should report this to your computer technician if your company has one. Government and large companies mainly have a team of technicians to help different problems out. However if the problem is more severe i.e. harassment, then you should report to your superiors and tackle the problem professionally.
1.10Explain the purpose and benefits of recognising and learning from mistakes The main purpose of recognising mistakes is to learn from them and to try and prevent them from happening again therefore the next time a situation arises you will have the knowledge of the previous times to prevent you making the incorrect decision and therefore being successful. The benefits of learning from mistakes are obviously you don’t make the same mistake time and time again and as a result of this you will be more successful at what you do.
2.1 Explain the purpose and benefits of agreeing and setting high standards for own work The purpose of agreeing and setting high standards for work assures that each person tries their hardest and always reaches for new heights. By setting a high bar there is no room for excuses and the atmosphere in the workplace becomes excellent behavior and work gets completed with ease. Everyone benefits from setting high expectations for themselves. Everything can be done better, faster, and more efficiently.
2.2 Describe ways of setting high standards for work
You can set yourself high standards of work by putting 100% effort into every task you take on. By putting through high standards of work every time, you and the others around you will continuously demand and expect high standards from you all the time. Also if you always try and find ways of how you can improve your work then you automatically raise the bar for yourself.
2.3 Explain the purpose and benefits of taking of taking on new challenges if they arise. The purpose of taking on new challenges w they arise is vital to success. By not challenging yourself, the same pattern of mediocrity or self defeating attitude persists. You cannot grow without moving onto bigger, better, and more challenging tasks. The benefits therefore are then self growth opportunities and a gaining of new skills and confidence. Also in the workplace it is especially important to take on new challenges as it shows to your employer that you are capable and willing to new things.
2.4 Explain the purpose and benefits of adapting to change
The purpose of adapting to change technically is so you don’t get left behind and this is same in business, if you fail to adapt to any sort of change then you won’t be successful completing the task when the time comes. The main benefit of adapting to change