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Listening Journal Essay Topics & Paper Examples

Listening Journal

An agent of mine came in late again yesterday. That marked his third tardiness infraction for the month and according to the company handbook, it’s already enough to warrant a documented verbal warning. Under normal circumstances, I would have done that but this is no ordinary case, as prior to this month, the agent involve has always been among the top and responsible performers. I decided to speak with him about the matter. I first asked him how he was doing, to which he answered ‘fine,’ then looked away. I looked at him in the eye but then his eyes wandered far. His gesture gave me the impression that he doesn’t intend to open up and whatever issues he’s having,…