All HRM Students have their OJT’s in different restaurants, we were assigned in Stad. We started on April 27, 2012. I together with Rhems Tugas, Andrea Sagmit, Kaydee Gracia, Jerica Sarondo. We were oriented but in the middle of last April. I started the OJT in Stad is quite enjoying but the staff are so funny because they elaborated some menu to teach us how to cook it. And we do it well; I was surprised on the proper ways of how to communicate to customers with smile.
The things that I’m doing in Stad we have to greet the customer well and we said in the kitchen staff, they do it and ready to serve. Suppose the guest done we gave the receipt to the cashier have known how much the bill. And then chance to interact closely with new co-workers and get practical advice about doing the job. Many times, the person who will be doing the training and evaluation is the new worker’s supervisor or manager, so this also establishes job expectations from the very beginning.
The feedback during on-the-job training is also immediate, so the new employee may experience faster growth in the job than he would in other types of training situations. My experience in Stad Restaurant as a Dine In really served as one of the most unforgettable experiences because I learned how to handle difficult situations and able to resolve it the way I knew how by practical application of common sense remembering the principles and theories I learned during my formal training in school.
Personal experience shared by my mentors handling dissatisfied customers during my formal educational training helped me a lot during those hard times of my OJT. Indeed it is true that people are hard to please. Different guests have various need levels and definitions. Sometimes hard work does not guarantee customer satisfaction. Part of my unforgettable and challenging experience was when one of the guests complained that was unable to top up the coffee box and stock up towels in the room.
The first order reacting to the situation was to listen to what the guest was saying, understanding that whatever and everything he uttered because he was unhappy on such given situation. After everything has been, an apology extended with an assurance and attention shall be looked into to all of his needs. The brief awful encounter which almost put me in tears, feeling alone in country,being scolded by a stranger,the hard wrk in between unavoidable skipping meals just to finish the tasks given to me. Instead of giving up, it served as an inspiration to well on my OJT. Learning’s in ojt2.
Courtney from Study Moose
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