1.1 A duty of care in my own role is a legal obligation on me requiring me to adhere to a reasonable standard of care while performing acts of care.
1.2 I have a legal and professional duty of care. If I was to neglect someone and this caused them harm then a court of law could find me negligent and stop me working in care or impose sanctions on me and this is how duty of care contributes to safeguarding individuals.
2.1 There are a few potential dilemmas that can arise in care work for example individual’s rights, a person’s individual rights and dignity should be respected at all times so in a end of life situation I may wish to administer lifesaving support but can only do this with the individuals consent. Another example is if a carer does not believe in organ transplantation or blood transfusion because of their culture they would still be required to support a client who had been prescribed this type of treatment.
2.2 Conflicts and dilemmas should be dealt with by the most senior manager in charge at that time. The person in charge may delegate responsibilities to carers if appropriate but they will first identify and assess the issues and devise strategies to deal with them.
2.3 To get advice and support about conflicts and dilemmas you can talk to managers, senior carers, social workers, registering authority and other colleagues. CT236 Principles for implementing duty of care in health, social care or children’s and young people’s settings.
3.1 In the event of a complaint I would follow procedures and try and put the matter right. Ask for the complaint to be put into writing to help us avoid the same situation arising again and look into the complaint thoroughly, fairly and honestly. Dealing with it with confidentiality and politely. Give an apology if required and explain how the situation will be put right.
3.2 Agreed procedures for handling complaints are to deal with the complaint fairly, honestly, confidentially, promptly and resolve the issues effectively and appropriately.