Most people would never want to imagine themselves or a family member being trapped under ground for even one day but the victims of those who were trapped under the Chilean copper mine had to consider not one day but even two months. According to The New York Times Company(2014), “On Aug. 5, 2010, a gold and copper mine near the northern city of Copiapó, Chile caved in, trapping 33 miners in a chamber about 2,300 feet below the surface”. At this time no one knew the well being or the nature of the situation that happened at the copper mine. During this time communication between employers, families’ members’ involved, trapped miners and those set in place to find a solution to this problem was very vital. Some things to keep in mind when considering roles and audiences is to determine what information to give and how it should be expressed or conveyed to the audience.
For example, if you’re giving direct and urgent information, you wouldn’t send this type of information over an email, it would be more appropriate to say it face to face. It is important to consider how much does the audience know about the topic or subject you are sharing at that time. In the situation with the trapped miners the potential needs that should be considered and expressed to the families of the trapped miners would be first addressing what happened. This information should be given directly, face to face, to all family members involved. It is important to give the family as much detail about the incident as possible but not so much that it makes them alarmed and upset. Also another thing to add is the condition or well being of the trapped miners. If the information isn’t available its best to let them know although there isn’t much information at this time, but as soon as the information is available, they will be first to know.
Also the last need that the family members affected by this incident would need is to understand and know what the employers and team of experts are doing to find a solution to the problem and how often can they know the extent and whereabouts of the situation. At this point after meeting the potential needs of the families involved, it’s also important to understand and know the potential needs of the company’s employees. Although they may not be the family members or those who are actually trapped at that moment, they also play a vital role. Some potential needs for the company’s employees would be to communicate effectively. Although the situation itself must have been very tragic if there was effective communication, there would be no way for the employees at that time to help save those trapped. Also another need that needs to be met would be extra training and understanding of what took place, where it went wrong, and how to fix the problem.
Without the employees having a plan or strategy of how they could effectively resolve or help the situation it could cause retaliation or resentment. After the message about the incident, and the actions or plan that is put in place has been verified and delivered to all important parties and involved it’s important that all those involved are able to convey what they heard and understood before and after the message is given. To make sure the message was received as properly and effectively you have to consider each audience which would be the trapped miners, employees and families. The message given to each party cannot be given the same. Also the channel has to be considered, again in this situation you wouldn’t send this information through an email or memo, this information that has to be conveyed face to face.
It is also good to give information based on the listener’s level of understanding and to talk with the parties that involve a way opening up the way for cooperation and in this situation it would be much needed. An effective communication as the mining company to the family members of the trapped miners would be face to face. During this time the mining company would say with sincerity and clarity that “ At this time we are deeply sorry to announce that we have understood and learned that on Aug. 5, 2010, a gold and copper mine near the northern city of Copiapó, caved in, trapping 33 miners in a chamber about 2,300 feet below the ground. At this time we aren’t certain what exactly caused the cave in and we aren’t certain the condition of the miners at this time.
We will be working around the clock to get more information about the well being of the trapped miners. Also at this moment there will be specialist and experts going to the scene to analyze and inspect the situation at hand. After further observation of the experts then will we know what plan will be put in place to rescue our fellow employees. As soon as we are made aware of the plan we will let you know. We hope that we can all work together effectively which much understanding and cooperation from us and you so that we can bring your family members back to you.” Also an effective communication between the mining company and the employees would be a face to face channel. At that time the company would express, “I’m sad to announce to you that our fellow employees have been caved in a chamber about 2,300 feet below the ground in the northern city of Copiapó.
There are 33 at this time trapped and waiting to be rescued. We aren’t sure of the condition of the each employee but we all hope that we can all come together to help the best way we can to make sure that those who are trapped are in good condition. Although we never plan for anything like this to take place but unfortunately we have to use the way we were trained to assess the situation. At this time along with yourself the family members of the trapped miners are already being informed. Please let’s not alarm the families with information that has not been given or confirmed. Our main mission is to stay calm, offer up many prayers and work together in unity. During this time we will be working around the clock to help as much as we can and the company will provide meals, clean working clothes and a place to sleep. However you think you can help or what will better the situation please send your requests or opinions to us directly. Thank you so much for your cooperation in help.”