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Kinko`s Copier Store Essay

1.) The general operational standards can be developed and implemented in all or in a majority of Kinko`s shops. In fact, general operational standards are guidelines and directions for defined activities, which Kinko`s employees have to meet and provide during printing operations. It helps be sure in the product’s quality, which Kinko produces for their customers. Kinko`s is service-oriented company, it has lower degree of labor intensity and higher degree of customer interaction and customization. For printing shops in the customization process of products the major role plays specially standardized step by steps procedures for high-tech specialized equipment and machinary, standardized materials and perfectly providing service operators.

2.) The copiers in machine center should be grouped and sort according to their specific tasks, functions and specialization. For instance, copier-duplexing and copier-duplicators are large machines that combine both functions copying and duplicating and also contains feature to be printed on both sides. In fact, printing functions quite similar, such machines need close or combined printing area and qualified operators. Moreover, Kinko`s Copier Stores should increase the level of self service by introducing convenience copiers outside of store or inside near with entrance in many locations through building. Indeed, the basic activities customers can make themselves. Moreover, Kinko`s Copier Stores should implement special sector for automatic feed and automatic staplers, which will be located near with major printing machines. In fact, close location of cross-functional items will decrease avarege waiting time per customer, increase the service level and decrease labor costs.

3.) Kinko offer binds, folds, staples, collates, makes pads and take passport photos. All the machines and personnel deliberately displays in one big room. Also, Kinko provide private copying and copying service. Private copying like “professor publishing” provided by company takes lot of working ours. And major problem here is that while working on that order, they will not be able to service all other regular customer. However, Copying service itself has it is own problems related with room where all services provided. People are always peering back to the audience and maybe afraid that someone will see what they copy. So it is inconvenient to have all machines in one place. Kinko’s managers has a case when one women insisted that manager throw away the ribbon on the self- service typewriter she’d just used, fearing that someone might try to use it to re-create her document. It obvious that is costly to the company to throw ribbon after every customer. That is one of example of one more problem that company faced.

4.) We assume that maybe this type of copyright was illegal. Hence, “professor publishing” is a service that lets professors excerpt chapters from several books and print them up together as a single textbook. Or as Kinko’s says it is one of the most scrupulous of the copy chains and takes lot of time, office works virtually around-the-clock on this order. So as result, maybe they will generate more profit spending time on regular orders than spent ours only on one.


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