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Joseph M. Juran Essay Topics & Paper Examples

Quality Philosophy Evaluation

Focus Paper on Quality Philosophy Evaluation Focus Paper on Quality Philosophy Evaluation Edward Deming led the quality revolution and defined it from the customer’s perspective. He argues that the customer’s definition of quality is the only one that matters (Dale & van Iwaarden, 2007). He defined quality as the extent by which the performance meets the expectations of the customer. He also argued that quality is the responsibility of management. Deming conveyed the importance of leadership in the cultivation of a culture of quality. The principles that underpin his philosophy also indicate that workers were to be trained and introduced to spirit of quality. He argued that employees should play a key role in the transformation of the organization. He…