Sales coordinators perform many of the clerical duties delegated to administrative assistants. However, unlike administrative staff, sales coordinators support sales managers and representatives exclusively. Sales coordinators support sales management and staff by answering and routing incoming client calls, processing expense reports, maintaining sales calendars, and entering prospect and customer information into contact management databases. These professionals also help assemble sales proposals, presentations and agreements.
Other duties may include generating sales reports, scheduling and coordinating logistics for internal meetings, and processing customer invoices, price quotes and transactions. Skills Employers look for candidates who are professional, self-motivated and well-spoken. Sales coordinators should have strong writing, oral and interpersonal skills, as well as the ability to solve complex problems and work well under pressure. Candidates should also be highly organized and able to manage different projects simultaneously.
Computer skills should include a proficiency in Microsoft Word, Excel, Outlook and PowerPoint, as well as familiarity with contact management databases. Potential Sales professionals should have good job prospects in terms of employment and career advancement. According to the Bureau of Labor Statistics (BLS), sales management jobs will increase 15 percent during the 2008 and 2018 decade. As sales departments in organizations grow and evolve, managers will need to hire staff to support sales functions and campaigns.
Sales professionals with strong computer skills, creative ideas and experience working on sales campaigns will have the best job opportunities. A sales coordinator is an employee at a corporation who implements policies designed to increase sales quotas and find new customer bases. The specific duties vary widely between different businesses and industries, though most professionals conduct extensive market research, devise new advertising strategies, and lead employee training courses. They work closely with sales and customer service representatives, helping them identify ways to improve their performance.
It is also their responsibility to interact with upper management and other departments, keeping them well-informed. The job requires skills such as networking, time management and administration but has no set educational path. Major Duties In order to determine the success or failure of existing marketing strategies, a sales coordinator keeps careful sales records and researches competing businesses. He reviews retail prices, production costs and quotas from previous years to determine if the company is meeting sales expectations.
The coordinator relies on research findings to set targets for representatives to meet within a given time frame. A large part of the job is networking. Becoming the “face” of the company is common, because it is the sales coordinator who often interacts with suppliers and clients. Companies usually want these employees to put together sales and other promotional events, as well. Negotiation skills are critical to get these tasks accomplished efficiently. A person with this position serves as a daily evaluator and go-to person for the sales representatives.
He might listen in on sales calls or conduct regular performance reviews to determine the success of sales strategies. If an employee is not performing well compared to others performing the same job, the coordinator can look for flaws in the employee’s technique. Professionals in this position often hold regular meetings with all representatives to assess overall progress and give them a chance to express concerns. Companies expect a coordinator in the sales department to motivate the representatives they oversee.
In order to do this, he may offer an incentive package, such as time off or a monetary bonus to those employees who excel at their jobs. This duty requires sensitivity not only to his evaluation results, but also to the interpersonal exchanges, overall morale and company circumstances present at a given time. A final duty is to provide training to groups of new employees, helping them understand the policies, procedures and expectations of the company. This part of the job means that the coordinator has to have in-depth familiarity with company operations and objectives.
It also means that he has to be comfortable with modeling activities and outlining them step by step in written and oral forms. Workers in this field must have strong organizational skills and have an eye for detail. Office and administrative abilities are also required. Time management, interpersonal communications and the ability to network and multitask all are standard. Sales Coordinator Basic Roles and Responsibilities A sales coordinator is an important position within a sales team. The roles may vary from company to company but the basic duties include assisting the sales department to manage monthly and annual quotas.
Scheduling meetings and preparing presentations are also some of the various and flexible roles of a sales coordinator. Actualizing marketing strategies, handling contracts and maintaining business communications with clients before, during and after a sale are key parts of the sales process that one must take full responsibility of. Sales coordinators must be computer literate, must be good and effective communicators, and must also be organized and goal oriented. Some of the things being considered before being hired or hiring a dales coordinator are the overall physical appearance and the previous sales experiences of the prospect.
A sales coordinator must have at least two years of working experience in a sales department to be a potential employee of a company. customer service representative A customer service representative (CSR) may also be called a customer service associate (CSA). A customer service representative or associate covers many duties in the service industry. They work in any public establishment that offers services to customers. They connect the customer to the service. The customer service occupation is one of the largest industries providing jobs for millions of people.
Helping the customer in any way is the sole duty of professionals in this field. They generally answer basic customer inquiries and handle simple problems related to the customer’s accounts or ordering status. He resolves issues face-to-face, by telephone, email, fax or mail. Customer service representatives are not sale associates but can help in the upsale of a product or purchase by explaining the benefit of separate or combined services or products. Some workers spend all day on the phone—reps working in a call center. Others handle financial accounts, paperwork, policies, renewals, returns, exchanges or service situations that nvolve restoring services or technical issues. It is important for customer service representatives to be willing to work on a flexible schedule—being that customer service industries usually operate on a 24/7 basis. They are able to work in busy and noisy environments. Employees have excellent communication skills in the way of verbal and written communication. Problem solving and multi-tasking is beneficial for workers in the industry as well. She has the special skill of dealing with difficult customers. She has a good command of general computer applications and basic math skills.