Information and communication technologies play critical roles in sustaining an organizations growth and profitability (Galliers & Leidner, 2003). If managed properly, investments in information and communication technologies can improve efficiency and effectiveness of business processes and an organization’s competitive posture in the market. Proper management of information and communication technologies investments can also enrich people’s lives in the organization improving job satisfaction and productivity. Galliers & Leidner, 2003).
Success in managing information and communication investments depend largely on exercising good management practices like human capital management, staff training management, information technology architecture management and software management (Galliers & Leidner, 2003). However, with all the potential benefits of investments in information and communication projects, they can be risky, costly and unproductive if not managed properly (Galliers & Leidner, 2003).
Organizations should therefore strive to attract and retain information technology personnel that are qualified and talented to ensure the success of information and technology investments. This is further complicated by a tight information and technology labor market where qualified information and technology personnel enjoy high mobility. Discussion The position I am required to design is a leadership position intended to provide technical direction and guide an organization in implementing strategic information and communication projects (Food and Agriculture organization of the United Nations, 2010).
The occupant of this position is expected to be able to handle a wide range of duties and responsibilities. He or she should be able to use his/ her exposure, technical experience and business knowledge in developing an organization’s technical plans and to advise senior management on information technology strategies, standards and governance (Galliers & Leidner, 2003). In addition he or she will be expected to monitor the industry’s trends in information technology and respond appropriately by formulating long term information technology strategies capable of improving an organization’s competitiveness.
The senior information technology manager will work under the general supervision of the chief executive officer. In line with work plans and resource allocation coordination provided by the chief executive officer, he or she will be responsible for effective planning, supervision and delivery of assigned functions that fall within an information and communication department (Food and Agriculture organization of the United Nations, 2010) so as to ensure that an organization’s requirements for information systems and information technology are effectively and efficiently met.
He will also be responsibility for ensuring that an organization’s computer systems have the capacity to meet the business needs of an organization by either upgrading existing systems or developing new systems (Info Tech Employment, 2008).
Additional functions will include participation in planning, coordinating and setting policies for the development and implementation of an organization’s information technology strategies, supporting standards, procedures and practices, supervising and coordinating works of external firms in special projects or functions to ensure quality and timely delivery, providing consultant services in regards to procurement of new information technology equipments and computer systems, supervising members of staff assigned to special projects or functions and coordinating their training and development to ensure that they are up to the tasks and finally, developing and monitoring key performance indicators of assigned functions within an information technology department (Food and Agriculture organization of the United Nations, 2010). The senior information technology manager is expected to have an excellent working knowledge in information technology and a commitment to keep up to date with the latest development (Galliers & Leidner, 2003).
He should demonstrate people’s management skills with an ability to motivate staff members, provide a cooperative and productive work environment, manage resources effectively to achieve objectives, organize and coordinate work in the department and explain technical issues clearly (Info Tech Employment, 2008). He or she will be tasked with leading changes that fall within the information technology department, hence must be able to integrate organizational and departmental goals, priorities and values. In addition, he or she should have experience in managing large scale projects in information systems and technology (Food and Agriculture organization of the United Nations, 2010).
To fulfill these expectations, a university degree in computer science or related fields and appropriate professional certifications are mandatory. Moreover, the candidate of choice should have at least five years management experience in information technology. He should demonstrate experience with standard software applications and data manipulation, analysis and interpretation tools (Food and Agriculture organization of the United Nations, 2010). Conclusion Information technology investments can be very beneficial to an organization as a whole if they are managed properly. Organizations should therefore strive to hire and retain qualified, experienced and talented information technology managers.
This is not easy given the current information technology labor market. The labor market is characterized by high mobility of qualified labor and organizations must put in place effective measures to ensure they hire the right people. One of the measures an organization should take is defining clear structures and responsibilities of all employees in the information technology department. The senior information technology manager will provide technical direction and guidance to the organization in implementing strategic information technology projects. He will be responsible for ensuring effective and efficient management of resources within the information technology department.