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Implement Change Management Processes Essay

During the demonstration of skills did the student:
(Tick if completed)

❑ Plan IT system changes
❑ Current system evaluation
❑ Organisation needs vs benchmark
❑ Identify technology system change needs
❑ Access changes
❑ Prioritise changes
❑ Implement change
❑ Monitor and review implementation

Trainer’s Name:Date: / /

Trainer’s Signature:

Reviewed

Auditor’s name:Date: / /

Auditor’s Signature:

Instructions for assessor(s)

Ensure that all activities are completed. Ensure the completeness of this form before handling to the training manager.

Provide a copy of this document to the student.

Results of this assessment are to be recorded in to the SAFHIN system.

Person responsible for recording to SAFHIN:

SAFHIN Code:

Instructions for students

This unit will be assessed in simulated environment.

The task should be completed in reasonable timeframe which will be determined by assessor and depends on circumstances of particular task.

After completion of the each project you have to complete the documentation and handle it to your trainer/assessor.

OH&S and safety rules must be observed.
The assessment will be stopped immediately if the work practices are unsafe.

Scenario

A local graphic studio is based on the Apple platform. The new management is considering the change of the platform for Windows 7. The cost of maintenance, application and hardware support is indicating that the new platform could be more viable than the Apple.

Your tasks are:

Based on the organisational requirements, business strategy and project requirements develop an IT change management plan document.

• Research and develop change procedures and conventions. • Identify key personnel responsible for change management policies and procedures for the company, and those responsible for authorizing and
implementing the change management plan. • Identify training needs of staff and management in relation to the changes that will take place. • Evaluate current IT system and determine changing user or business patterns. • Determine current benchmarks.

• Compare the organisational needs against performance benchmarks to identify possible changes in the organisation. • Assess proposed changes to determine impact to the organisation.

Plan a schedule for the changes that will take place and include the schedule in the change management plan being documented.

• Prioritise the changes according to needs.
• Allocate resources across the changes that will happen.

Implement the plan and obtain new performance benchmarks. Record data from the new performance benchmarks and compare against previous performance data to measure change performance. Update the training requirements of the staff as necessary in accordance with the new performance benchmarks.

Record, document and submit the results to appropriate person.

Produce required documentation. Attach zipped files produced as part of this project. Document the file structure and each file in individual document.

Instructions for trainer

You will be required to participate with student on behalf of client. Provide student with your “client” e-mail for this scenario ([email protected]).

Interview Record Sheet

|Unit(s) of Competency |ICASAS601A Implement change-management processes
| |Student’s Name | |

During the demonstration of skills did the student:

(Tick if completed)

❑ All sections of the practical assessment task are completed according the requirements and instructions. ❑ OH&S policies and procedures were followed during the work. ❑ Student has demonstrated communication skills on the appropriate level

Trainer’s Name:Date: / /

Trainer’s Signature:Student’s Signature:

Reviewed

Auditor’s name:Date: / /

Auditor’s Signature:

Instructions for assessor(s)

Ensure that all activities are completed. Ensure the completeness of this form before handling to the training manager. Provide a copy of this document to the student.
Results of this assessment are to be recorded in to the SAFHIN system.

Person responsible for recording to SAFHIN:

SAFHIN Code:
Interview/Discussion

Trainer will conduct the interview with the student after the completion of
the project. Student will be asked to present their work. Trainer will ask questions related directly to the project or scenario, trying to establish enough evidence for each element of competency, where required. Student will have the opportunity to explain the approaches and methods used in this project. Student should provide trainer with enough evidence of his competence against each criteria. Trainer must ensure that the student fully understands the area, and is competent in each element of this competency. Trainer has to also ensure that the underpinning knowledge for each unit of competency is verified. Where applicable the practical demonstration of the knowledge can be demonstrated.

The duration of the interview will be up to 2 hours.

The interview/discussion will be documented in stand-alone document.

The references to the performance criteria are to be noted as well.

Suggested questions for the interview

Discuss the process of planning IT system changes
Discuss the process of identifying technology system change needs Discuss any difficulties that you have experienced during the process

———————–
Assessor’s comments

Assessor’s comments


Essay Topics:


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