1. Identify four possible consequences of inadequate training or training that does not meet an organisation’s needs or requirements.
Answers might include but are not limited to:
Leads to people feeling ill-equipped to do their jobs, leading to stress
Decreased flexibility/ adaptability to workplace demands
Failure to enhance people’s skills
Can lead to a failure to meet statutory requirements relating to providing a safe and healthy working environment
Failure to offer career development
Increased employee turnover
2. Carry out your own TNA identifying the learning and development needs you could use to be able to do your current job more successfully. If you are not currently employed, carry out a TNA that relates to the skills and knowledge you will need in a job that you hope to secure in the future. There is no definitive response to this activity; however, participants should demonstrate an understanding that a TNA is used to clearly identify the requirements of a job, the current capabilities of participants and whether there are any gaps between the two.
3. Training needs should be considered at five levels. State what these levels are and give an example for each. Identifying learning needs must be done at five levels:
1. Compliance and statutory-all employees must adhere to national privacy principles, therefore they need to be trained on what these principles are what they mean for the business. 2. Business strategies and goals-the vision of the organisation is to become the largest provider of personalised stationery, therefore training might be needed in sales and marketing. 3. Departmental and team-the accounts team might need training on a new finance IT package in order to efficiently handle the higher volume of invoices. 4. Job roles-the specific learning needs of each job or group of jobs. All the employees responsible for creating new stationery designs are likely to need training on the market segments that are being actively targeted by the sales team. 5. Individual-the competencies that each person must hold in order to perform their job effectively. The person responsible for maintaining the organisation’s website might require training on the new look of the website proposed by the marketing team.
1. Why is employee consultation a necessary process when determining learning needs and addressing change?
Consultation enables you to:
Identify employee needs and expectations
Identify real skills gaps
Gather a range of ideas and suggestions regarding training
If employees are consulted they are more likely to be motivated and commit to training.
2. What are the likely repercussions if employees are not consulted and involved in the design, development and targeting of training or learning opportunities? Employees who are not consulted will possibly resist training-not be happy about involvement. So they might not attend, or might sabotage the training. The training will not necessarily be correctly targeted.
1. Evaluating competencies and continually improving one’s skills is the responsibility of everyone in an organisation. Comment on this statement. If organisations are to be learning organisations they need everybody to take a proactive stance in learning, growing and improving. 2. What advantages are there when an individual self-evaluates their competence and identifies what is needed to learn, grow and improve knowledge and skills? When an individual is involved in the process of examining their current performance against set standards they are becoming actively involved and are therefore taking ownership for continual improvement. When a person is actively engaged in identifying the issues they are more likely to positively embrace solutions to improve the performance.
3. Technical skills can be taught, but attitude implies habits and habits are hard to change. What do you think this means? When we start work, or learn new tasks we find it easier to learn new competencies. We do not have to unlearn anything in order to develop the new skills. However, if we have been doing a task a certain way for a period of time, our method of approaching the tasks becomes habitual. Thus, if we need to make changes we actually have to unlearn the current habits and develop new ones. We all know that habitual behaviours are difficult to change (think, for instance, about how hard it is for people to give up smoking.)
Habitual behaviours are those behaviours with which we are comfortable. We do not want to move out of our comfort zones to change our habits. Some people, however, demonstrate the attitude that they are happy to make changes or improvements as needed. They will take advantage of opportunities to improve, because they realise that it is important to do so. It is much harder to teach someone to develop this kind of attitude than tit is to teach someone, for instance, how to operate a machine.
4. How do you think attitude assessment does or should impact on an organisation’s performance evaluations, its recruitment and selection processes and on any training programs that might be implemented? High-performing organisations focus heavily, in their recruitment and selection procedures, on attitude assessment. Attitude is the component of employee behaviour that indicates motivation-support for organisational goals, potential for active involvement I improvement processes, and cooperation when required, Employees who:
Do not want to learn
Whose attitude is that they are simply there to earn a wage
Who are afraid and resistant to change
Or who simply do not care
Can have destructive effects on the organisation-it’s culture and it’s productivity. They can affect the motivation and input of other employees. Thus employee attitude-willingness to participate, to be involved and to self-monitor and self-manage should comprise integral parts of all evaluations-for recruitment, performance evaluation and as regards selection for training opportunities. Training truly will be wasted if employees who do not wish to learn, are not interested or for whatever reason do not want to be there, are coerced into attending training. Training will only be effective if the people who participate in it want to learn and to develop new skills and can see a purpose for learning-ie they have the right attitude.
1. Comment on this statement:
Effective managers do not wait for a defined time to gather feedback on their team members’ performance; they do it continually using formal and informal methods and relevant sources to build-up a complete picture of competence of the team as a whole and for each member of that team. Generally, this statement is true. Feedback that is gathered continuously provides a more complete picture of competence than feedback gathered in snapshots, as it provides a holistic picture encompassing differing situations and contingencies. A good manager is able to combine formal feedback mechanisms, such as production results together with informal methods such as comments made by team members.
2. You are the senior coach of the Windemere Wombats A Grade basketball team. You have been concerned lately that the team, although still winning matches, are not performing as well as they could be. You feel that they have the capability to win convincingly, but instead some players are making silly mistakes that are costing the team important points. You are unsure what is causing the performance issue and decide to pay closer attention in order to get to the bottom of it. What feedback processes could you use to uncover the problem? The coach could use feedback techniques such as:
Examine play statistics
Video the games and play them back to analyse them
Have a team discussion where everybody is encouraged to provide feedback Hold one-on-one meetings with each player, assistant coaches and other administration employees
1 Standards are set by industries, organisations and accrediting bodies. 2 Having clearly defined standards enables organisations and trainees to understand what is required and to structure training programs to ensure that workers gain the required competencies. 3. There are no definitive responses for this activity; howerver, participants should demonstrate an undersanding that: A goal is the expression of what is to be achieved as aresult of completing learning and development activities associated with the skill. Goals help specify the detail of what is to be achieved. Examples include:
– provide better feedback to my employees
– effectively chair monthly committee meetings
– format complex reports better
Each skill can have one or more learning objectives. Objectives contain a hight level of detail and shouuld be specific, measurable, and attainable. Examples include :
– Provide better feedback to my employees:
– provide feedback within 24 hours
– provide feedback that results in improved employee performance
– Effectively chair monthly committee meeting:
– keep meetings to allocated timeframe
– prevent domination of discussion by one or two people
– Format complex reports:
– use tables with 100% accuracy
– use columns with 100% accuracy
– use numbering with 100% accuracy
4. Competency list should be a comprehensive list of the steps required and the level to which they must be performed. For example, place one level scoop of washing powder into the middle compartment of the washing machine dispenser. Activities selected for inclusion in the learning plan should reflect the prior knowledge of the learner, the nature of the task and the most appropriate method. For examle, doing the laundry could be taught through demonstration and verbal instruction. 5. Consultation with the employees and conducting training needs assessments. 6 Formal training can include : external courses, internal workshops, e-learning programs. Informal training can include reading, mentoring, coaching.
1 Coaching is usually more task specific than mentoring. Coaches focus on helping and guiding development in a particular competency or area of growth. They are usually chosen for their technical expertise. Mentors, on the other hand, play a guiding or advisory role that is often less defined by competency boundaries. Mentoring often encompasses changes in thinking, attitudinal shifts and behavioural changes. 2 Learning opportunities can include, but are not limited to :
– team building actibities
– counselling of the players with the tension between them
– strategy meeting to explain why working the ball in closer is desirable followed by a practice session to reinforce the theory
– drill training on bounce passes
3 a. Is a critical response.
b. Offers a positibe method of improving.
Therefore b is the most helpful form of feedback.
4 There are no definitive responses for this activity; howerver, participants should demonstrate a knowledge and understanding of the feedback hamburger. The feedback should start with something positive (howerver minor) and end with something positive/ constructive; acknowledging the things the learner has done correctly. Corrections that need to be made should be sandwiched in the middle.
1 There is no definitive response for this activity; however, participants should demonstrate a knowledge and understanding of the learning material.
2 There is no definitive answer for this activity; however, the participant’s response will need to demonstrate knowledge and understanding of the learning material. Answers will be specific to the participant.
1 The example will be specific to the participant but must retain the integrity of the model. 2 The example will be specific to the participant but must retain the integrity of the model. 3 Additional support could include but is not limited to:
– senior executives in head office:
– poster reinforcing the customer centric culture in board room
– customer centric statistics linked to business profitability placed on board meeting as a standard agenda
– store management:
– reinforcement training sessions at monthly staff meetings
– additional training in the importance of role modelling
– frontline sales staff:
– reminder cards with phrases to use pinned up near the tills
– poster reinforcing the customer centric culture in the stock room
– role modelling by store and head office management