The term “Human factor” has grown increasingly popular as the commercial aviation industry has realized that human error, rather than mechanical failure, underlies most accidents and incidents. Human factor involves gathering information and putting it into practice to produce safety, comfort and effective human use. This is then translated into design, training policies and procedures to help humans perform better. The issues on safety should be addressed by ensuring proper and effective communication strategies.
Also the ability of the flight crew to maintain situation awareness which involves being aware of what is happening around and understand how information is to be put into action. Pilots should be well trained to handle and monitor flight automation and instruments to prevent confusion and errors during take-off and landing. Disciplinary measures should also be emphasized to avoid situations like drinking or neglecting duties.
It is important to go over safety and emergency checklists to ensure emergency equipments and other features specific to the aircraft type are in order and report to the pilot after the preflight check. Before takeoff, unserviceable or missing items must be reported and rectified. The cabin must be monitored for unusual smell or situations and maintain precaution like keeping door locked while fueling. The crew should assist with the loading of baggage, check for size and dangerous goods.
They then must do a safety demonstration and monitor passengers as they walk them through the safety procedures, and also secure the cabin by ensuring tray tables are stowed, seats are in upright position and seatbelts are fastened before takeoff. The key role of the flight attendant should be safety provision and provide a care giving and customer service to passengers. Presentation and personal appearance is important to inspire passenger confidence.
The crew flight attendants are expected to be dressed well and be friendly. Human factor specialists should ensure the sidewalls are analyzed and improved for increased passenger comfort as well as modification of the in-flight entertainment system. The In-flight Service Manager (ISM) and Customer Service Manager (CSM) should report when the cabin is secure for takeoff and landing. This ensures proper management and safe effective operation during both normal and emergency conditions.