The topic scenario chosen is regarding an employee, Maria of Latino ancestry, who filed a complaint that she was unfairly eliminated for consideration of a promotion because of her distinctive accent. The current employee is a second-generation native-born American citizen, holds a graduate degree, have been employed with the company for 10 years and in her current position for seven years. Another employee, Alex an Anglo, is considered for the promotion instead of his fellow co-worker Maria.
He holds a graduate degree, but has less time in the same position. He has been evaluated to show signs of advancement and ambition, as well as have a better job evaluation. Maria indicates that she is the only employee of race, color and sex in her current department. She accuses her supervisor, who is a white male, of being bias and claims that was the reason for her lower evaluation. She stated that her supervisor informed her that she was not considered for promotion due to the fear that their clients would have trouble understanding her accent.
She alleges that the company is engaging in discriminatory practices. The company argues that Maria is a good employee but is often loud and aggressive in her approach to co-workers and supervisors and has had some problems with attendance and tardiness. Twice her supervisor has counseled her for tardiness, and once for absence, which each time she gave family problems as reasons. She justified that in each case a family member needed help and it was her duty to be there for the family member.
When the issue of accent was introduced, it was acknowledged that it was a major consideration but was not because of discrimination. Maria often spoke very rapidly, and her accent made understanding difficult when she did. The company alleges that the ability to communicate clearly was an essential component of the job in question. This topic scenario was chosen so that managers or supervisors learn how to properly address an employee regarding their evaluation results.
This topic is important to the study of cultural diversity because due to globalization, managers and supervisors will eventually come across multiple ethnic groups with different cultural backgrounds and nationalities. It is crucial for managers or supervisors to communicate and successfully solve conflict among diverse ethnic employees within a company. The student will expect to find how a manager or supervisor should determine what course of action is appropriate when conflict has risen about race, gender and accent in a company.
Information about the EEOC and the law pertaining about this case will be introduced. Evaluation of the steps taken in this scenario will be explained as well as solutions, if any, will be given to properly execute effective communication. Statistical data will be presented about the increase of Hispanic occupation in the United States as well as gender in the workforce. Solutions on to how improve the company and its managers or supervisors will be given in order to prevent future unintentional discriminatory processes.
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