In care settings the term quality practice is used to describe the promotion of service users` rights, which are essentially the same rights that are afforded to everyone else, such as the right to marry and freedom of expression; Care workers must actively promote the rights of service users in order to maintain quality practice. One of the toughest things is to balance out rights and responsibilities. It means taking ownership not only of your “stuff”, but also keeping an eye out for the other people as well. For example, being responsible around the Queensland for the service users may mean cleaning up after your mess and taking care of your belongings, but it also means having consideration for others, keeping the group areas of Queensland in reasonable condition, etc. The responsibility extends beyond yourself, but to others in your environment as well.
The service users are normally taught about “rights” early on as well. Rights are what service users are or “should” be entitled like confidentiality is their right. Service users are entitled to make everyday choices, such as what food they wish to eat, what time they go to bed and get up, and what activities they wish to join. Encouraging service users to make choices is all about promoting independence, which at times may involve some level of risk (such as if service users want to go out shopping etc).
It would be the care workers’ responsibility to assess (in collaboration with the service user) whether the amount of risk attached to certain activities is acceptable or not. Service users have the right to take risks, but the careers involved have a responsibility to ensure the safety of the service user. This is how in situations rights and responsibilities in Queensland are balanced: If there are seven disable service users, and they all need a wheelchair for going out, and sometimes Queensland have a day out, now there is tension arisen here as not all of the disable service users would be allowed to go spend their day out, the solution for this problem would be that some of he disable service users have to stay behind and go the next day, and it would be care worker.
To make choices
Choice of activities and events in daily life in relation to the Services received.
This standard is intended to ensure the service provider implements Policies and practices that: • provide opportunities for service users to make informed decisions and choices on a day-to-day basis according to their individual Needs • incorporate flexible service delivery options, which reflect the ever-changing Needs and choices of service users. • Aim at a balance between the principles of duty of care and least Restrictive alternatives that don’t unduly limit the ability of service Users to make decisions or take responsibility for their actions • facilitate access to other support required by service users to adequately represent their needs, views, interests, choice and right.
This standard is intended to ensure the service provider implements policies and practices that: • comply with the privacy principles contained within relevant legislation • ensure that service users are treated with dignity and respect in all aspects of their lives • maintain the confidentiality of all personal information relating to service users.
Right to protect quality care in care setting which involves in providing protection. This helps to apply protection of: Service users, e.g. they need to keep them save.
Service user’s property e.g. by preventing theft.
Care workers, e.g. by keeping them and their property in safe hands. Owners and managers of health, social care and early year’s settings are responsible for making sure that those within their care are protected from harm. This means that many care settings have installed security pads on all entrances and exists. To gain access to the care settings either a confidential number must be keyed in or the door bell has to be used to summon help. In this way no unwanted visitors can access the building. Protection also means that making sure that service users are not abused. Service users are often unable to protect themselves and are at the mercy of those who care for them. It would be quite easy for a care worker to become angry or frustrated with a service user, particularly if they had a lot to do and the service user was displayed challenging behaviour.
Courtney from Study Moose
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