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How to Meet Service Users Needs Essay

In this report the service users I am going to be focused on is disabled people and how Ealing promotes diversity. The legislation that relates to disabled people is the Disability Discrimination Act 1995. This act makes it unlawful to discriminate against disabled people. This legislation is designed to: * Make sure that people who have a disability get their medical needs * Makes sure that service providers access for disabled people by making reasonable adjustments * Ensure the rights of people with disabilities with regard to employment, access to education, transport, housing, facilities and services. This group of service users might be at risk of discrimination because of their disability. For example, an employer refuses to employ someone even though they are suitable for the job, because they are in a wheelchair.

This is direct disability discrimination. Another example, they may be a policy applies to all individuals in a work place, puts those who share the same disability at a particular disadvantage when compared with those who don’t share it. This is indirect discrimination. Carers must take responsibility and work with service users without discriminating against them. A health and social worker is very important in a disabled person’s life, and they play an important role because they make sure that they are in safety at all times. (They may be someone that is partially deaf, so she needs her hearing aid to communicate with people. So a health and social worker will probably show her how to put her hearing aid in effectively and keep them clean, or the health and social worker may do it for them) A health and social care worker needs to help them maintain their dignity so that they keep their self-respect.

The Disability Discrimination Act (1995) and The Disability Discrimination Act (2005) organisations to protect individuals from being discriminated against in employment, education and management activities. They also protect people from discrimination in facilities and services. In 2002, the Special Educational Needs and Disability Act 2001 were introduced. This Act requires schools, colleges, universities, adult education providers and youth services to take the same steps as other service providers in ensuring that they do not discriminate against disabled people and make reasonable adjustments to their services and premises. The Codes of Practice provide a clear guide to the standards of practice and conduct that all those who work in UK social care should meet.

Every social care worker should have a copy of the Codes. It is important that social care workers and their employers understand how the Codes link with other care standards. The types of health care workers that support this group are nurses, doctors, home care workers and support workers. These health care workers work in a hospital, or they come to your house and support you from your home. GSCC makes sure that service user’s rights are protected. In the GCSS Code of Conduct it says that Social Care workers must:

* Protect the rights and promote the interests of service users and carers (treating each person as an individual and supporting service users’ rights to control their lives)

* Strive and establish and maintain the trust and confidence of service users and carers (being honest and trustworthy, and communicating in a appropriate, accurate and straightforward way)

* Promote the independence of service users white protecting them as far as possible from danger or harm (promoting the independence of service users and assisting them to understand and exercise their rights)

* Respect the rights of service users whilst seeking to ensure that their behaviour does not harm themselves or other people (Taking necessary steps to minimise the risks of service users from doing actual or potential harm to themselves or other people)

* Be accountable for the equality of their work and take responsibility for maintaining and improving their knowledge and skills.

Ealing promotes diversity. For example, they have provided ramps at the back of all Ealing buses for people with wheelchairs so they are able to get on. This would make them feel like they are just as important as someone that can walk, as they are just important. Also, a Freedom Pass is provided by Ealing borough to give older and disabled people free travel on almost all public transport in London. Ealing is also giving three disabled people the chance to make their voices heard at this autumn’s political party conferences.

They are willing to pay for a conference pass and travel costs for one disabled campaigner at each of the Liberal Democrat, Labour and Conservative conferences. A pass and travel for a carer can also be arranged if extra support would help them to attend the conference. I think this is very good because it shows that the community cares about what disabled people think as well, in result I feel that disabled people will feel very happy & important. There is also The Willow Tree PlusBus service which offers dedicated journeys, mostly for shopping and leisure purposes, from the Islip Manor area. There’s The PlusBus service that is available for disabled people who cannot use public transport.

Ealing also has a couple of day centres for disabled people. Like for example, Carlton Road Centre is a council-run day service for adults with learning disabilities. The service provides support to adult’s learning disabilities. The centre provides art, games, independent living skills, health promotion, a sensory room, community based projects, speech and language therapy, physiotherapy and music therapy. The service is provided to promote and support people to become more independent and access their community through community-based projects. There is also The Michael Flanders Centre. This is a day care for residents over the age of 65 with physical disabilities or sensory impairment .

The centre’s aim is to enable older people with physical disabilities to live as independently as possible in their community. These day centres promote diversity because they are providing centres for disabled people that have disabilities. I think the disabled people that attend these day centres feel equal & accepted because it shows that Ealing cares about them & if they didn’t they wouldn’t have day centres available. Also, it’s a great way for disabled people to make friends because there’s going to be people there that are just like them & they can relate to what they go through in life.

I think that if these services were not in place, there would be no diversity in Ealing whatsoever. I think that disabled people in Ealing will feel like their individual rights have not been met. If there were no ramps on buses, then disabled people will feel like they’re not being respected and that they’re not able to use preferred methods to travel. This will make them feel useless. They may be disabled but they have places to attend and people to see just like everyone else. I think that these services are all good.

However, it’s hard for people that are in crutches or wheelchairs to walk up and down the stairs in a tube station. So if a person that was unable to walk, and they had no one there to support them I think they will feel like the individual rights have not been met (to be treated equally and not be discriminate and to be respected) So to improve the service I would suggest for them to install stair lifts. A stair lift is a motorized seat that runs up and down a staircase on a track / rail. Stair lifts are also known as ‘stair elevators’, ‘inclinators’ ‘stair chairs’, ‘staircase lifts’. Or they could get Stair climbers. These are operated by an assistant or carer and are designed to climb up and down a flight of stairs. They are not attached to the staircase so they can be transported and used on different staircases.


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