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Hotel Essay Topics & Paper Examples

Guest Cycle-Hospitality Operations

The guest cycle is a flow of business that is measured throughout the entire stay of a hotels guest and by highlighting them in a four stage process, this process simply indicates the where the hotel makes their business from a guest in accommodation.(Knowles, 1998) The four stages can be arguably different between hotels but the four that I have researched would be:  1. Pre-arrival. 2. Arrival. 3. Occupancy. 4. Departure. I shall discuss the importance of each guest cycle 1. The pre-arrival stage is when the guest selects a Hotel to utilize. The guest’s choice is affected by a number of influences such as the guest’s own opinions and experiences in past hotels, the guest is also influenced by certain…

Hospitality Industry

1.1 Introduction to Hospitality Industry 1.1.1 The Nature of the Hospitality Industry What is the meaning of HOSPITALITY? There have been different definitions of Hospitality. Broadly speaking, Hospitality is the act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a guest and a host. When we talk about the “Hospitality Industry”, we are referring to the companies or organisations which provide food and/or drink and/or accommodation to people who are away from home. However, this definition of the “Hospitality Industry” only satisfies most situations. Can you think of any circumstances where the phrase “away from…

Technology in Hotels

With the rapid pace of technological advancements and the fast rate of implementing it into everyday life, people need the latest IT facilities. They demand this from hotels as well. But the industry has always been lagging behind the needs, not being able to offer the latest advances in technology. Now management has started to take note of the guest’s needs and is aware that technology is a very competitive advantage and is starting to adjust their strategies in consequence. Boutique hotels offering sci-fi levels of technology are starting to emerge and may be prefiguring the future of hospitality as a whole. I Introduction With technology advancing now faster than ever before, everyone needs and demands using the latest technological…

New Technology and How It Has Impacted Front Office Operations

According to Bunduhn (2010), the hotel industry, in a worldwide scale, should meet the needs of their clients by adopting technology. In this fast paced world we currently live in. Technology is convenient, fast, and more economically wise to integrate into a system whose formula for success and their criteria for evaluation of good service is the comfort and convenience that the clients experienced bringing in more people, and ultimately more profit; a big plus to other important aspects of the hotel industry. Adopting technology is a big decision, especially when you are about to integrate it into a system that has been proven and tested from the humble beginning of the hotel industry to its current state infact, in…

Responsibilities and Duties

Executive housekeepers are usually in charge of overseeing the cleaning process of large establishments like hospitals, nursing homes and hotels. These positions are normally indoors, although some time can be spent outdoors at lodging establishments. Work hours are done during the day, but evening or night hours are common with establishments that are open around the clock. A standard workweek for many executive housekeepers is 40 hours, although overtime or weekend hours can be required during busy periods. ASSISTANT HOUSEKEEPER Assistant executive housekeepers support the executive housekeeper and other cleaning supervisors in all duties of the housekeeping operation. Assistant executive housekeepers coordinate, schedule and supervise housecleaning staff, inspect building areas for proper cleaning, and inventory cleaning supplies. They provide on-the-job…

Four Diamond

Embassy Suites Cleveland in Beachwood, Ohio is a hotel with 216 rooms. The hotel is self proclaimed as beautiful, modern, and spacious. The hotel also claims to be rated as a “Four Diamond” hotel. The hotel offers some great amenities like, family rooms, room service, free breakfast, a fitness center, a swimming pool, a restaurant, meeting rooms, non-smoking rooms, etc. I stayed at this hotel about two years ago, and the appearance of the hotel is nice but if you look a little harder you will find some major flaws. Although claimed as a great hotel and with abundant amenities, my experience at this hotel was horrible because the hotel has a bug infestation, mechanical problems throughout the building, and…

Ramada Case Study

This case study is written on Ramada Hotel, Multan. We discussed about marketing & segmentation strategies, the services it’s providing & how it’s differentiating itself from its competitors by its unique services. Semi structured interviewing technique is used to collect data. Ramada Multan is enjoying monopolistic position in Multan being the only four star hotel in the city. But there are many areas of improvement needed to be focused by the management to retain the customers & to increase the customer base. There is a possibility in near future that some other quality oriented hotels enter the Multan market & at that time it will be difficult for the Ramada hotel to retain its customers as it didn’t focus to…

Documentation in Hotel

It was 1946. People were still recovering from the ravages of war when a Swiss gentleman named Emil Landert opened the Old Swiss Inn Restaurant along Dewey Boulevard (Roxas Boulevard) near the corner of United Nation Avenue. Many thought that it was not the right time to open a business but Landert preserved armed with the right combination zest, talent and vision. The late Landert was a culinary expert and a man of charm who personally attended to the kitchen and his guest. His personalized service, the ambiance, and the Rotary Club International for about a decade. Various nationalities, including Filipinos, especially those whom Landert initiated in the appreciation of his country’s cuisine, also made it their preferred watering hole….

Mandarin Oriental Hotel Group

1. Background Information BreadTalk Pte Ltd is the principal subsidiary of BreadTalk Group and was founded by Chairman and Deputy Chairman, Dr. George Quek and Katherine Lee.”BreadTalk” was first conceptualized in April 2000 when an opportunity arose to start a bakery selling freshly baked breads and buns that are visually creative and attractive (BreadTalk Group Limited 2012). The first BreadTalk retail outlet commenced business on 1 July 2000 at Parco Bugis Junction. To date, BreadTalk Group has left their mark across 16 countries, with more than 400 boutique bakeries, 40 food atriums and restaurants, supported by global strength of 6000 employees. BreadTalk’s franchise network continued to grow, especially in the PRC and Indonesia. Over the last two years, more than…

Penang Mutiara

Speed Speed means do thing fast. Speed means fast response to requirements of external customers or new conditions, speedy decision making and speedy movement of materials and information inside the operation. It’s benefit are: • Speed reduces inventories – reducing i inventories mean increasing the utilization of rooms and restaurant, that fast cleaning and preparing the available rooms and dinner tables for external customers adds revenue for organization, and improving the efficient of working. • Speed adds flexibility – fast response adds the capability for operations to the flexibility dealing with urgent things. • Speed adds dependability – fast delivering for the latest information among other department of operations, such as the newest customer entrance information, available room information, adds…

Starwood Hotels & Resorts Competitor Analysis

Starwood’s market share should either stay the same or grow in the future. With plans to continue expanding into emerging markets like China and continuing to get out from under their real estate ownership and move toward a more management/franchise focus their revenues should continue to increase over the next few years. Starwood competes by focusing on their brand name. They want the name to evoke thoughts of comfort, style, great service, and a home away from home for the more luxurious clients and business travelers. Major influences on the distribution of market share are going to be technology, availability, and the economy. With the emergence of travel sites that help search out the best prices while also giving information…

Hotel Reservation

Today, most of the Hotels provide services using computer system. It helps to perform task in an easy way with less time consume. Some companies are become fully automated while others strive for the similar setting. Computer programmers develop things like computer system that the rest of us could use. They make programs that users can easily used or understand. Hotel is an establishment that provides paid lodging on a short-term basis. The cost and the quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional…

The Ritz-Carlton Case

The Ritz-Carlton hotel company is a leading hotel management company operating 38 hotels and resorts all over the world. There will be a new hotel opening as part of a multi-use facility owned by Millennium Partners. When James McBride, the general manager of the new Ritz-Carlton Hotel, is responsible for opening the new hotel, he faced a challenge. There are some doubts with the “Seven Day Countdown”, a training method to the new employees. Brian Collins, manager of hotels for Millennium Partners questions whether the seven day training is enough to the new hires, and wants to closer to 80% initial occupancy rate. Ritz-Carlton is offering professional service to the customers. Schulze, the CEO of Ritz-Carlton, suggests that they are…

Wynn Resorts

Strengths: Wynn Resorts, Ltd. was formed in October of 2002 by Steve Wynn, the former chairman and CEO of Mirage Resorts. The greatest internal strength that Wynn Resorts possesses is just that, its CEO and founder. Steve Wynn is widely considered the “Father of Luxury Gambling”, and he is largely responsible for the image change and societal perspective change of the city of Las Vegas. Gambling, tacky furniture, and cheap buffets have evolved into world class entertainment, five star dining, and some of the most extravagant hotel rooms on the planet. The creation of Wynn hotel and casino as well as its sister building, the Encore, has forced its competitors to evolve in these same categories creating a ripple effect…

Countryside Hotel Assessment Report

The purpose of this report is to assess the suitability of Countryside Hotel as a possible future accommodation for employees, so that top management can organize a team building weekend. Report contains things such as accessibility, facilities, room service and so on. Location and access Countryside Hotel is located in nice quite area suitable for relaxed weekends or in our case for team building weekends. Place is surrounded with nature and small village which is well known in this area because of best view of the city. However, It is just 8 km from city center and brand new road is in between so there is no problem with access. It is easy accessible with public transport as well. In…

Banyan Tree Contemporary Themes

In 1994 Ho Kwon Ping – Executive Chairman of Banyan Tree holdings had a visions and today it had grown into 30 hotels and resorts around the world (Banyan Tree continues to grow, 2011). When big hotel companies sort after service to increase profits, they took risks in embracing several unseen but aspects of the business and made them their unique selling points. Banyan Tree has revolutionized the hospitality industry with its unique approach to luxury and lifestyle as an experience and carries several contemporary themes as a trend setting organization. Banyan Tree has brought a unique product with its own identity entwining Asian Culture and the destinations local flavor. When Banyan Tree Mayakoba opened in Mexico in 2009, the…

The Front Desk

The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). The reception/ front desk: The reception desk may comprise: Cashiering; mail and information; registration; and room assignment. The reception desk is located in the busiest area of the hotel’s lobby. The main financial tasks which are handled by front office staff include: receiving cash payments, handling guest folios, verifying cheques, and handling foreign currency and credit cards…

Banyan Tree Research

1. Growth and development of Banyan Tree. Banyan Tree Holdings Limited is a leading, international hospitality brand that manages and develops premium resorts, hotels and spas. From a single boutique resort in Phuket in 1994, Banyan Tree has grown into a multi-business operator globally. Listed on the Singapore Stock Exchange since 2006, the group currently consists of 30 hotels and resorts, over 60 spas 80 retail galleries and two golf courses in 27 countries, with aggressive expansion plans for the future. Below shows the milestone of Banyan Tree Resort: Banyan Tree Group garnered some 117 international awards and accolades in 2010, bringing the total number of awards it has received close to 640 since the first Banyan Tree property opened…

Chinese Hotel Case Study

Introduction:- Roaring Dragon Hotel, a state owned enterprise, was one of the reputed 3 start hotels in China. Hotel International was given the responsibility to run the hotel. Background:-Due the Management practices Roaring Dragon hotel is not living up to its vibrant history and reputation as a premium hotel in south-west China. In order to help realize its potential and to do the much needed modernization, Hotel International was given the responsibility to run the Hotel. Problem:-Though Paul fortune, the New GM has identified the Problem Areas of the Organizational culture and has the understanding of the changes to be brought about. He failed to take into account the Cultural Differences of Expatriate Managers and employees and the source of…

Dimensions of Lodging

Lodging property may be defined as an establishment that chares fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes. Many of these establishments also provides food, beverages, cleaning services, and a range of other services normally associated with travel commonly sought by travelers. Different Types of Hotel and Lodging * Limited-Service Hotels. Typically offer guest rooms only. There is little or no public space, no meeting or function space, and usually no or very limited food and beverage facilities. Room rates are correspondingly lowest for this type of lodging property. Tourist or leisure travelers make up the majority of the market mix for this type…

Food and Beverage

Hotel Les Fontaines has a strategy that differs very largely from any of its competitors, as it is one of a kind in its region. The company will focus on delivering a service that provides a more personalized and refreshed service style. There would be more attention to detail especially in the restaurant outlet of which has been proposed as this would be a value added for Les Chalets Des Mosses. Also the operation costs would be lower in the restaurant area compared to rooms, as clients who stay at the hotel are budget guest who like to spend less and in return expect quality service and product. The hotel operates for ten months throughout the year. The restaurant opens…

Astor Lodges & Suites, Inc

Case Recap In the year of 2005 Astor Lodges Suites, Inc projected that it was the fifth consecutive unprofitable year. The company’s new president and CEO Joseph James set a goal in which the company HAD to achieve, that goal was to gain profit within two years. The company was formed in 1979 and has 250 properties in ten Midwestern states (200 Astor Lodge and 50 Astor Lodge & Suites). The net-loss of the company is $15.7 million so four senior vice presidents were bought in to present the effects of the last five years. Kelly Elizabeth who is very experienced in the marketing field was bought in to try and solve and help with a profitable year from 2004….

Portman Case Study Analysis

In order to achieve a new level of service among American luxury hotels, the Portman hotel introduced an innovative concept called 5-star team plan. When the plan was implemented, the hotel started facing many issues. The current paper presents various challenges faced by the Portman Hotel and the possible solutions that can resolve the problems in improving the business. This paper introduces three theories namely Fundamental Attribution Error, Expectancy Theory, Operant Conditional Theory in identifying the problems that fall into one of these categories. . From the Portman Hotel case study, there were many fundamental attribution errors made by groups or type of people. A few of them are •Firing PVs in the first month by the Management due to…

Porters 5 Force for Hotel

The combined forces of an economic recession and H1N1 epidemic are causing the hotel industry to suffer in a time of great challenge. Business travel is down because of the recession and the pandemic has significantly reduced tourism. This paper considers three types of hoteliers in current market conditions in light of Porter’s theories. Now, more than ever, Porter’s well regarded thoughts on business strategy and the Internet, first published in 2001, are crucial to consider and they contribute to an analysis and critique of the hotel industry’s internet strategy. In his Harvard Business Review article of 2001 Porter said “To find the answer we need to look beyond the immediate market signals to the two fundamental factors that determine…

Pattara Hotel

The tranquillity exuded from within the halls of the Pattara Hotel and tells of the calm and serenity that only our invigorating pools and our all-encompassing service can bring. Our hotel’s vision is rests upon the unfathomable beauty and vitality of our ponds and pools, a vision that is reflected in our unique hotel and spa. Conveniently located at the intersection of the provinces of Phitsanulok, Phichit, and Sukhothai, Pattara houses only 67 rooms on a large area of 27,000 square metres, and is surrounded with the best that nature has to offer. We provide you with the entire spectrum of pampering for your body, spirit and mind with our two pool villas, spas and the fresh and salubrious amenities…

Factors Affect Chef Acquisition

CAROL L. CRISTOBAL, , “FACTORS AFFECTING CHEF ACQUISITION IN SELECTED HOSPITALITY INDUSTRY IN LEGAZPI CITY”, (Undergraduate Thesis, Mariners’ Polytechnic Colleges Foundation, Rawis Legazpi City, April 2012) This descriptive study determines the factors affecting chef acquisition in selected hospitality industry in Legazpi City. The qualification requirements include the educational attainment, number of years of experience and skills. Problems encountered and possible solutions by the respondents were discussed in terms of manpower supply, qualifications of applicants and position. A total of thirty (30) hospitality industry managers served as respondents of the study. The study showed a statistical data presentation of the surveyed respondents. This study was conducted in twenty three (23) restaurants namely : Alibar Restaurant, Boklan Food Center, Brent’s Bar and…

Hotel Reservation System

Introduction A hotel is an establishment that accommodates people. The hotel can also be a place where tourist can stay for a limited time. In a hotel the workers are always smiling and polite. The system of the business today have many innovations and advancements, one of the example is the computerization. We cannot deny that we are now in much more technologically improvement and especially for business, shifting from manual process to automation and computerize. There are many of businesses today that use the existing manual process for different reasons and purposes, hotel business is not exception. Millions of business available here in the region, hotel are consistent this kind of business requires lots of investments and proper usage…

Hotel Services

The Hotel Hydra Styles of service can be described as a Buffet Service for Breakfast. Equipment identified as appropriate would be: Bain Marie to keep foods warm, hot plates, cereal dispensers, juice jugs, bread and basket displays, toasters, tea and coffee jugs, utentils and dressing and condiments. Because the Hotel has 100 bedrooms it is appropriate to have a leisure centre and conference facilities, to boost the occupancy. It also caters for holiday makers and families with children who will enjoy the facilities. Two advantages described in the Hotel are: (1) Opening times which allow clients to have an early start. Opening times is usually 6.30am, this would allow the business people to get an early breakfast so they can…

Political Perspective:

Politic is an important factor in organization due to its influence on decisions making and distribution of power. According to Jeffery, 1992, if we ignore the issues that the related to power and its influence in organizations, we can lose our chances to understand these critical social process and training managers to cope with them. Recognizing that politics is a fact of organizational life and building the skills to understand how politics shapes organizational decision. It is obvious that politics refers to structure and process of use of authority and power to effect definition of goals, directions and other parameters of organization. Due to the mechanistic structure of ATLANTIS, people at the top of hierarchy have more power than at…

Marketing Plan for Crown Plaza Hotels & Resorts

Competition among hotel and hospitality business has increased enormously as customers are getting more educated and fashionable. They’ve been demanding more luxurious services and products which urge organisations to focus on better marketing and strategic planning. Hotels and firms now believe that personal and strong relationships with potential customers is key to competitive advantage in today’s competitive business environment. The idea of developing and upholding the relationship between customers and organisations through comprehensive marketing plans took a while. Before, organisations were more vigilant to improve their line of products and services only. Strategic Marketing planning was introduced by theorists and policy makers when they identified the need and scope of long-term relationship with individual customers and it greatly influenced the…