Organizational talent is where the organization has the best of the best personnel in as its staff. This covers all the departments of the organization from subordinate staff, production staff as well as the technical staff. Having such a staff base can be advantageous to the organization in terms of efficiency and quality service delivery. The Home Depot Company is one such organization that has the very best personnel as members of its staff. According to Bullard (2010), there are a few basic tactics in which and organization can make maximum of use of its organizational talent and they are:
Remove your Constant Underperformers: It is a waste of resources to pay an employee whose performance is not worthy talking about. Therefore in order to remain with employees who can perform, it is wise to get rid of the nonperformers. This is one strategy that the Home Depot uses to improve its service delivery. Bad apples: There are many obstacles that an organization encounters in the day to day running of its activities; therefore for there to be smooth running of the business, the organization should get rid of these internal and external obstacles.
Hidden gems: Each organization has the “silent performer”. This is the employee who is never in the limelight but delivers the best services for the company. Discovering this employee and nurturing him through motivation is the best way that an organization can use to ensure that the organizations talent is maximized. High-quality outside hires: Short term outsourcing can be beneficial for the company especially in technical areas. The human resource department should always be on the look out for those potential employees who can add value to the business and hire them when need arises.
The Home Depot as an international brand intends to use the following management techniques to gain a competitive advantage in the Do It Yourself industry (Hewitt, 2007). Performance Management: The performance management allows the company to evaluate the individual performance of its employees and as such it can able to tell which employee fits in which department and how to ensure they deliver the best service for the company. Compensation Management: Nothing can be more motivation an employee as being rewarded for good performance.
The Home Depot Company is one such company that ensures that its best performers are recognized and rewarded. This gives them more moral to perform and deliver quality work for the company. Learning Management: Employee training forums help them to be able to learn about new production as well as sales and marketing and as such they can be able to diversify and produce more quality goods. The Home Depot intends to use this management feature to ensure that their staffs especially in the production sector are well trained and conversant with the latest market trends and designs.
Social Networking: Social networking can also be referred to as team building, even thou this concept is not new at the Home Depot company, it seeks to improve it and come up with diverse methods of networking and team building. Discuss the Key Channels that Home Depot Developed for Recruiting Talent By recruiting talent, the Home Depot has been able to build the following key basic channels of organization management as well as customer relationship management.
The Home Depot has been able to discover capabilities that can be used to determine the success of the customer experience as well as the customer relationship management (Hewitt, 2007). Some of the capabilities include the design and implementation of viable customer relationship management (CRM). This will be used to ensure that clients’ needs are well taken care of. Another key channel that the Home Depot developed by recruiting talent is that it has been able to determine the most productive channel for each department.
This has ensured that the level of production in the organization is on steady upward progress in each and every department (Hewitt, 2007). The last key channel of development that the Home Depot develops by talent recruit is that it has been able to build a mutual relationship between itself and its various business partners and associates. This has helped it to ensure that there is smooth running of businesses it the various franchises that it operates in and outside America.
Discuss the Critical Programs used by Home Depot to Keep Talent in their Pipeline The Home Depot has put in place a few programs / strategies that are meant to ensure that the staff it hires are not tempted to jump ship and search for greener pastures but they stay committed to their work. For the new recruits, they are first guided on the various functions of the department they will assigned to, after which they are given a challenge to undertake (Hewitt, 2007). The talent will feel “empowered” by the challenge given to him / her and will strive to deliver the best, however the management is always on the standby to ensure that they are given any support that they may require.
In addition to that, the skilled talents are allowed to try out a variety of roles before they can be advised on the best carrier choice to take. Finally the talents are given an opportunity to try out new innovations and ideas that they might have, by so doing the talents will feel appreciated and as such it will hard for them to leave the organization (Hewitt, 2007). Discuss Three Lessons Learned by Home Depot related to Talent Management. Some of the lessons that the Home Depot learned in relation to talent management are: Investing in talent, give programs time to work, listen and respond to naysayers.
Listen and Respond to Naysayers: In every organization, there is always positive and negative criticism coming in from all quarters. The Home Depot has learnt to use the public relation skills by always giving a positive and promising feed back to any criticism that is raise against it. In so doing the company has been able to draw admirers from different regions of the world. Youth Investment: The youths can be used to determine the future of an organization, this is because of their willingness to work, learn and deliver.
The youths are also innovative and filled with creative ideas. The Home Depot extensively invests in the youths in all sectors and departments. The youth are then given the responsibility of delivering quality serviced for the organization. Time: The rush by most organizations to have instant results is what makes the programs the implement fail, however when it comes to Home Depot, it has learnt to give time for the programs it implements to develop, mature before the results trickle in. y so doing, the company has been able to reap maximum inputs from the output it gives. Summation / Conclusion The Home Depot Company is a sure that with good planning and implementation, any business can grow into an empire in the shortest time possible. In addition to that investing in youth talent is another way for a company to expand rapidly. The Home Depot should spread its customer base to other untapped market like Africa where there is a lot of potential.
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