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Health and Social Care Level 3 Extended Diploma Unit 1 Developing Effective Communication in Health and Social Care Task 2 Essay

In this assignment, I will be explaining different theories including Argyle’s stages of communication and Tuckman’s stages of group interaction. Communication is the act of transferring information from one place to another. Different types of communication include spoken/verbal communication (face-to-face, telephone, television), non-verbal communication (body language, gestures) and written communication (letters, emails, books, and internet).

Group members need to share a common system of beliefs and values in order for the group to communicate and perform effectively. These values may be identified when you watch a group at work.

Communication is rarely simple. It can be effected easily by: the physical environment emotional factors social factors the level of communication skillindividual needs

Tuckman’s Stages of Group Development (1965):
Communication in groups can be influenced by how people feel they belong together. When people first meet in a group, they usually go through the process of group development. Most groups experience a struggle before they unite and communicate effectively.

Tuckman suggested that most groups go through this process:
Forming: this stage is important because the members of the group get to know each other and become friendly. It is the process of meeting Storming: relationships between group members will be made or broken at this stage. This stage often is the cause of tension, struggle and arguments. Norming: the group agree on rules and values. They begin to trust themselves and individual group members start to take greater responsibility so that the leader can step back. Performing: there is now a high level of respect in the group. Effective communication and performance is given.

He believed that group members need to share a common system of beliefs or values in order for the group to communicate and perform effectively.

Argyle’s Communication Cycle (1972):
According to Argyle, socialising involves a cycle where you have to “decode” what other people are communicating and adapt your own behaviour to communicate effectively. Verbal and non-verbal communiation is not always easy.

The Communication Cycle:

Idea Occurs: thinking about what we are about to say and who to say it to. Message Coded: planning to say the message.
Message Sent: communicating the message across.
Message Received: when the other person hears what you have said. Message Decoded: when the person you are speaking to breaks down your message. Message Understood: when the other person can understand the meaning of what you have said to them. If Argyle’s Communication Cycle is used incorrectly, there is a risk that the information won’t be passed over correctly. For example, a teacher was giving his students instructions on what to do that lesson. However, one of the students was not listening and therefore did not receive the message. For this reason, the message was not decoded or understood even though the idea had occurred and the message had been coded and sent.

http://www.studymode.com/essays/Argyles-Communication-Cycle-And-Tuckman’s-Interaction-1092710.html NVQ Level 2 Health and Social Care, Yvonne Nolan, Page 27.

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