Explain how communication affects relationships in the work settings Depending on whether communication needs are met you can encourage an individual to participate or discourage support and trust. By making sure communication needs are met you encourage equality and promote empathy and shared understanding.
Describe the factors to consider when promoting effective communication Consider the person you are talking to and find out their preferred method of communication by seeking out advice from their care plan or family and friends, you have to take into consideration their language, weather they use sign language, prompt cards or expressions etc. Observing the individual while they communicate will give you a good indication of their preferred method of communication.
Explain how people from different backgrounds may use and/or interpret communication methods in different ways. Hand gestures, voice tones, languages and touch are all methods of communication but may be interpreted or used differently with people from different backgrounds or cultures. for example i may shout to express annoyance and another individual may shout to show excitement.
Identify barriers to effective communications
Barriers may include: Not understanding or being aware of an individual’s beliefs, needs, wishes, values and culture. Not making communication aids available or making sure they are in working order. Being dismissive and unresponsive. Not taking the time to listen and understand, not giving the person a choice to talk in privacy and being in a noisy environment.
Explain how to access extra support or services to enable individuals to communicate effectively To help an individual communicate sufficiently you can obtain support from the persons GP, family/ friends, Social worker and advocate. You can ask for help also of speech and language services, translation services and interpreting services
Explain the meaning of the term confidentiality
Confidentiality means to keep information safe and private. You should only pass on information when having obtained consent from the individuals, on a need to no basis or when the individual is in immediate danger
Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns. This may be breeching a person’s confidentiality and not respecting the individual’s right to privacy. Putting the rights of others before the individual and it could also be a safe guarding issue
50118195.CU1531 – Engage in personal development in health and social care or children’s and young people’s settings. Describe the duties and responsibilities of own work role To support adults with physical, mental and learning disabilities to live independently, ensuring all paperwork is complete, clear and concise and in line with company guidelines. Making sure I follow care plans, and helping the individuals to achieve life goals and ambitions.
Explain expectations about own work role as expressed in relevant standards I am expected to adhere to the contract that my company has put in place that I signed on accepting the job role and the job description. I am expected to work within the company and legal guidelines.
Courtney from Study Moose
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