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Financial Ratio Essay

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” – Charles R. Swindoll

Please use this template to produce the Bi-MTRs by filling the spaces provided. This should be submitted by the 28 th of the relevant month, to your Placement Tutor’s e-mail address and to the Business School Employability Office ([email protected]). Please make sure you keep copies of your report, for submission at the end of your placement year. An email confirmation of receipt will be sent to you. If you have not received this confirmation within 5 working days of sending your report, please accept this as the BSEO did not receive your Bi-MTR.

Date of MTR: 28 th

of August 2013 Student ID: 000751077


Student Email: [email protected]

Work Telephone number: 07424525695 / 07850263416

Placement Tutor: DERYN GRAHAM


Supervisor/Line Manager: JULIANA IRORO

* Compulsory response

Work Experience*: Set out your main duties undertaken during the month(s) and critically appraise your own performance in relation to those duties

The first phase of my placement at Marks and Spencer, Edgeware Road. As a customer service assistant, which role is to ensure that diligent services are giving to customers at the right time in a well behave manner. I also have the responsibility of a section coordinator whose duties is to ensure that proper documentation of duty task and activities are achieved and recorded. Such roles includes:

1. Preparation of duty roster 2. Stock / inventory recording 3. Ensure proper team work among member of staffs and also team coordination 4. Act as a line manager in the absence of the manager. 5. Other functions Roles at work As a section coordinator assigned to the Hot food on the move /bakery section in the store, which duty is to make sure that desired target of sales, customer feedback and TSL audit preparation of my unit is to the store level of satisfaction.

Roles within the unit Preparation of weekly duty roster for the staff working in the unit which explains the description of work, working hours, that is the start of shift to the end of the shift, and hour worked weekly. This is very important as staff will have knowledge of when and where are required to work. Due diligence A delegated paper work as a guideline to all members of staff as the service offered to customers on the tills, foods, coffees and other customer enquiry are of standard and also ensure that customer satisfaction are met. Making sure that all delegated tasks is in progression and also completed before staff finishes

Bi-Monthly Training Report Template (Bi-MTR)

Appendix 4: Bi-MTR

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” –Charles R. Swindoll

their shift, and in turn giving feedback to the line manager for proper check.

Key Skills Development*: Outline the key skills that you have acquired as a result of the work that you have done e.g. communication skills, working with others, IT skills, time management skills etc.

I have possess unique skill of team spirit in relation to service excellence and also team coordination ,such skills includes

1. Interpersonal skill: My interpersonal skill has improved and this has helped me to gain more confidence and possess more unique skill on the job and relating to others both the staffs, suppliers, customers and the society at large.

2. Communication skill: Constantly improved in my communication skills, such as expressing my feelings, ideas, concept and exchange of information, as I learn to understand people’s accent concurrently by the day, both at work and out of work. Proper understanding of people’s culture, customs, norms and traditions.

3. Managerial skill: Techniques and business knowledge has also improved, having the opportunity to work with a reputable organisation with a versatile style of management, from value chain management to supply stream of income and supply chain management.

4. Time management skill: More timely conscious, time constraint and adherence to time management for every task to be completed at a particular point in time. What need to be done hourly, daily, weekly and monthly are been specify for the appointed time.

5. Information technology skill: InfoTech skill improved ability to use Microsoft Excel more efficiently and other applications such as SPSS.

Critical Incidents: Outline any significant events, both positive and negative, that took place during the month(s) and had an impact on your work either directly or indirectly

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” –Charles R. Swindoll

If nothing to declare, please write “I have no critical incidences to declare” At the beginning of my placement with Marks and Spencer, I find it too much demanding, due to the work load and cultural differences, among colleagues such as styles, accents, customs and traditions. And also some of the staffs are difficult to manage and relate with, but with my interpersonal skills and style of on the job skill which has helped me to see things as it come, I never give fear a chance on me. So I learn all the system and style of work within a very short period of time and I applied what I have learnt as a business student to interprets and relate with the situation. In other to excel in my internship and becoming a successful manager.

Employer Feedback: Give details of any formal or informal feedback on your performance received from the employer during the month(s)

If no feedback given, please write “I have no feedback to give” I have no feedback to give

Contact with Placement Tutor *: Please give details of your contact with your placement tutor in the past 2 months. This can either be via email, telephone or face to face.

ADAMS OLALEKAN DOSUNMU 000751077 [email protected] BSc BUSINESS STUDIES University of Greenwich Second Year. Tel: 07850263416 / 07424525695 Presently on a placement with Marks and Spencer, situated on Edgeware Road. Duty roles: customer service assistant in a role of a section coordinator.

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” –Charles R. Swindoll

Final Year Project (if applicable): Include any information you may have gathered for final year project

RENUMERATION: A major source of motivation. A case study of Marks and Spencer in remunerating its employees such as : Employees benefit and incentives Wages and salaries Bonuses and pension scheme.

Other Information: Include any other information that you consider to be relevant to the traineeship e.g. .training courses attended, social activities, cultural differences for overseas placements

Not Applicable

Workshop / Training Days, Change of Address or Travelling Please include any days which you are scheduled to be away from your desk at the address provided on your contract.

Not Applicable

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.” –Charles R. Swindoll

If you would like to add any further information about your placement, please feel free to continue on a separate page (however make sure it has your name, student number, Placement Tutor and placement company included).

If you are unable to e-mail your MTR, please send it to Business School Employability Office via email on [email protected] If you cannot send it via email, please send using FAX +44 (0)20 8331 8120 or via post to the address below.

For more information, contact: Business School Employability Office Queen Mary 245 * the University of Greenwich * Greenwich Campus * Park Row * SE10 9LS

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