“Identify an experience in which you failed to communicate a message.” As mentioned in the communication process, communication has only succeeded when the information given by the sender has been received and understood by the recipient. If the recipient has not understood the information, then this may not necessarily be the recipient’s fault. Typically, ineffective communications can be attributed to one of three things:
1. A poor message; * The message was too short; * The message was too long; * The message was ambiguous 2. Poor transmission; * That the message is being delivered in a wrong format that the recipient both does not expect and understands; * That the message is being delivered when the recipient does not need it, and where the recipient will not expect to find it. 3. Poor reception; * A lack of awareness; * Obstructionism; * A lack of understanding;
A striking example where I failed to communicate a message was my first day as an ‘A’-Level biology teacher at a certain private college. I was lost and found myself tutoring a form 4 class instead of a form 6 class. Some of the teaching staff read, “Human monocytes were cultured for 24 h in serum-free AIM-V medium, followed by 24-h maturation by polyriboinosinic polyribocytidylic acid (polyI:C). Short term cultured, polyI:C-maturated DC, far more than immature DC, showed typical mature DC markers and high allogeneic stimulatory capacity and had high autologous stimulatory capacity in an influenza model system using peptide-pulsed DC.
Electroporation of mRNA as an Ag-loading strategy in these cells was optimized using mRNA encoding the enhanced green fluorescent protein (EGFP). Monocytes electroporated with EGFP mRNA, followed by short term, serum-free differentiation to mature DC, had a phenotype of DC, and all showed positive EGFP fluorescence. Influenza matrix protein mRNA-electroporated monocytes cultured serum-free and maturated with polyI:C showed high stimulatory capacity in autologous T cell activation experiments”. The text content was technically correct, but it was presented to the wrong audience, there was every chance that the students would not understand it. Such an example is a clear cut illustration of failure to communicate a message.
“Investigate and discuss the possible forms of noise that can interfere with the communication process”. Communication noise refers to obstructions on effective communication that influence the interpretation of conveyed messages. While often looked over, communication noise can have a profound impact both on our perception of interactions with others and our analysis of our own communication proficiency. Forms of communication noise include psychological noise, physical noise, physiological and semantic noise. As postulated by (F. Teague, 2010), Nothing is so simple that it cannot be misunderstood hence all these forms of noise subtly, yet greatly influence our communication with others and are vitally important to anyone’s skills as a competent communicator.
Psychological noise refers to qualities in us that affect how we communicate and interpret others. For instance, if you are preoccupied with a problem, you may be inattentive at a team meeting. Likewise, prejudice and defensive feelings can interfere with communication. Psychological noise results from preconceived notions we bring to conversations, such as racial stereotypes, reputations, biases, and assumptions. When we come into a conversation with ideas about what the other person is going to say and why, we can easily become blinded to their original message. Most of the time psychological noise is impossible to free ourselves from, and we must simply strive to recognize that it exists and take those distractions into account when we converse with others.
Physical noise is any external or environmental stimulus that distracts us from receiving the intended message sent by a communicator (Rothwell, 2011). Examples of physical noise include: others talking in the background, background music, overly dim or bright lights, spam and pop-up adverts, extreme temperatures, crowded conditions, a startling noise and acknowledging someone outside of the conversation.
This is noise caused by the sender, that is, the encoder. This type of noise occurs when grammar or technical language is used that the receiver (the decoder) cannot understand, or cannot understand clearly. Semantic noise exists when words themselves are not mutually understood. Authors sometimes create semantic noise by using jargon or unnecessarily technical language.
Physiological noise is distraction caused by hunger, fatigue, headaches, medication, and other factors that affect how we feel and think.